TRAVEL UPDATE How to self-cancel travel impacted by COVID-19 and answers to your FAQs Learn More
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The fastest path to canceling your booking is through one of our self-serve tools, found in step 3 below.

Please note, as we’re processing a larger amount of cancellation requests than usual, it may take up to 30 days to receive your refund.

Thank you for your patience & understanding.

Updated: April 3, 2020

Coronavirus Travel Guidance: What You Should Know

As members of the Hotwire family, your peace of mind before, during, and after a trip is immensely important to us. Travelers around the world have been impacted by coronavirus (COVID-19), as flights have been canceled and travel advisories have been put in place. Since you might have a trip already booked or are looking for more information, we want to provide you with the most up-to-date travel guidelines, so making an informed decision is that much easier.

The Hotwire team will routinely update this page, ensuring that the latest travel guidance and links to essential coronavirus information are available to you, making travel as worry-free as possible.

Can I change or cancel my reservation due to COVID-19?  

The Hotwire team is working hand-in-hand with our hotel, car, and flight partners to help make trip changes and cancellations as simple as possible.

Please follow the steps below for support with your current reservations:

1. Review the terms of your booking

As always, Hotwire follows the policies of our partners, which means any credit, refund or change is at the discretion of the airline, hotel, cruise line or other travel provider. The quickest way to find out if travel plans can be changed without a penalty will generally be to check the airline, car, or hotel website directly. Many of our partners are updating their policies to align with changing travel restrictions, so make sure to check back regularly.  

Note: Some suppliers, like American Airlines, are also providing self-serve capabilities on their website. If your booking qualifies and you are able to submit a self-serve claim through a supplier directly, you will not need to also cancel your booking through Hotwire.

2. For travel within 48 hours please call us directly. Even if your booking is non-refundable or within the cancellation penalty window, you may still have options. Many of our partners are offering flexible change policies due to the current situation. However, they do vary from partner to partner, and whether your travel plans are eligible often depends on when you booked, where you're headed and your travel dates.

  • Hot Rate hotels and all car rentals (itineraries starting with a 3, 4, 5 or 6), please call 1-866-468-9473

  • Flights, Standard Rate hotels, or packages (itineraries starting with 1 or 7), please call 1-866-394-2015 


3. If your travel is not within 48 hours the fastest way to cancel your booking is by using one of our self-service tools. 

Hotel, Car & Flight reservations:

  • Sign in to your Hotwire account then go to ‘My trips’ OR if you are already on the confirmation page of your reservation, find the ‘Cancel my reservation’ section.

  • Use the ‘Cancel’ button to proceed with canceling your reservation. Note: Please log in to your account on desktop or mobile web to access these cancellation features.

  • If you do not see either of these buttons in your account or are unable to login to your account, please use one of our self-service tools available below:


Reservation Type

Itinerary Number Starts With

Self-Service Forms
Hot Rate Hotel5 or 6

Hot Rate Hotel Cancellation Request Form

Standard Rate Hotel

1 or 7

Standard Rate Hotel Cancellation Request Form


3 or 4

Car Cancellation Request Form


1 or 7

If you are traveling with an eligible airline, use our online Flight Cancellation Request Form.  You can find more information on the flexible policies provided by our airline partners on this page.


Once you have submitted the Cancellation Request Form relevant to your booking(s), you will receive a confirmation email within 3 business days.


What should I do before I  leave on an upcoming trip?

If you need to travel domestically or internationally, consider following the below tips for a seamless trip: 

  • Check your flight status on your airline's website to find out if your flight has been delayed or cancelled.  
  • Check your local airport to find out if there is specific travel advice for passengers; depending on your departure or arrival airport, there may be additional security checks so allow yourself plenty of time to get checked in and to your gate.  
  • Stay up to date on the latest travel advisories in case your origin or destination is impacted by coronavirus; check your local and national health organization updates regularly so you have time to adjust travel plans as needed. Don't forget to check for updates at your final destination as well.

Important links

  • For a list of frequently asked questions or to learn more about our standard cancellation policies, click here
  • To find out more about Coronavirus (COVID-19), including how to protect yourself against getting sick and what the symptoms are, we recommend visiting the World Health Organization and the Center for Disease Control (CDC)

How can I stay informed about COVID-19?

It’s important to stay up to date with accurate information. Consult trusted sources, especially government websites, such as: