The fastest path to canceling your booking is through one of our self-serve tools, found in step 3 below.
Please note, as we’re processing a larger amount of cancellation requests than usual, it may take up to 30 days to receive your refund.
Thank you for your patience & understanding.
Updated: April 3, 2020
As members of the Hotwire family, your peace of mind before, during, and after a trip is immensely important to us. Travelers around the world have been impacted by coronavirus (COVID-19), as flights have been canceled and travel advisories have been put in place. Since you might have a trip already booked or are looking for more information, we want to provide you with the most up-to-date travel guidelines, so making an informed decision is that much easier.
The Hotwire team will routinely update this page, ensuring that the latest travel guidance and links to essential coronavirus information are available to you, making travel as worry-free as possible.
The Hotwire team is working hand-in-hand with our hotel, car, and flight partners to help make trip changes and cancellations as simple as possible.
1. Review the terms of your booking
As always, Hotwire follows the policies of our partners, which means any credit, refund or change is at the discretion of the airline, hotel, cruise line or other travel provider. The quickest way to find out if travel plans can be changed without a penalty will generally be to check the airline, car, or hotel website directly. Many of our partners are updating their policies to align with changing travel restrictions, so make sure to check back regularly.
Note: Some suppliers, like American Airlines, are also providing self-serve capabilities on their website. If your booking qualifies and you are able to submit a self-serve claim through a supplier directly, you will not need to also cancel your booking through Hotwire.
2. For travel within 48 hours please call us directly. Even if your booking is non-refundable or within the cancellation penalty window, you may still have options. Many of our partners are offering flexible change policies due to the current situation. However, they do vary from partner to partner, and whether your travel plans are eligible often depends on when you booked, where you're headed and your travel dates.
Hot Rate hotels and all car rentals (itineraries starting with a 3, 4, 5 or 6), please call 1-866-468-9473
Flights, Standard Rate hotels, or packages (itineraries starting with 1 or 7), please call 1-866-394-2015
3. If your travel is not within 48 hours the fastest way to cancel your booking is by using one of our self-service tools.
Hotel, Car & Flight reservations:
Sign in to your Hotwire account then go to ‘My trips’ OR if you are already on the confirmation page of your reservation, find the ‘Cancel my reservation’ section.
Use the ‘Cancel’ button to proceed with canceling your reservation. Note: Please log in to your account on desktop or mobile web to access these cancellation features.
If you do not see either of these buttons in your account or are unable to login to your account, please use one of our self-service tools available below:
| Reservation Type | Itinerary Number Starts With | Self-Service Forms |
|---|---|---|
| Hot Rate Hotel | 5 or 6 | |
| Standard Rate Hotel | 1 or 7 | |
| Car | 3 or 4 | |
| Flight | 1 or 7 | If you are traveling with an eligible airline, use our online Flight Cancellation Request Form. You can find more information on the flexible policies provided by our airline partners on this page. |
Once you have submitted the Cancellation Request Form relevant to your booking(s), you will receive a confirmation email within 3 business days.
If you need to travel domestically or internationally, consider following the below tips for a seamless trip:
It’s important to stay up to date with accurate information. Consult trusted sources, especially government websites, such as: