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Hotel Alpina

2.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Alpina

Exterior
Interior
In-room safe, desk, cribs/infant beds, free WiFi
Lobby sitting area
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet friendly
  • Free WiFi

Explore the area

Map
5 Englischer Viertel, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Matterhorn Museum
    ‪2 min walk‬
  • Zermatt - Furi
    ‪2 min walk‬
  • Sion (SIR)

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, cribs/infant beds, free WiFi

Triple Room

  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Double Room

  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | In-room safe, desk, cribs/infant beds, free WiFi

Single Room with Shared Bathroom

  • Sleeps 1
  • 1 Twin Bed

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Front of property

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4.5 out of 5, Wonderful, (321)
The price is $218
per night
$226 total
includes taxes & fees
Feb 6 - Feb 7
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About this property

Hotel Alpina

Zermatt hotel steps from Matterhorn Museum
Along with a library, this smoke-free hotel has free newspapers and tour/ticket assistance. WiFi in public areas is free. Additionally, a garden, a picnic area, and a hair salon are onsite.
Hotel Alpina offers 23 accommodations with safes. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Hotel Alpina features a library, a terrace, and ski storage. Public areas are equipped with complimentary wireless Internet access. This Zermatt hotel also offers tour/ticket assistance, a garden, and a picnic area.

Hotel Alpina is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Crib (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 166 out of 309 reviews" "
Rating 8 - Good. 92 out of 309 reviews" "
Rating 6 - Okay. 30 out of 309 reviews" "
Rating 4 - Poor. 10 out of 309 reviews" "
Rating 2 - Terrible. 11 out of 309 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sophia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

mei hui

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The heat temperature is too high and no fan can circular the air, also wood floor made a lot of noise! Ask the room service twice for hair dryer, she said yes but I did not get it ,two nights with wet hair slept!
Stayed 1 night in Oct 2024

4/10 Poor

Earney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Kalaiselvan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location;
Stayed 2 nights in Oct 2024

8/10 Good

Kevin, New Plymouth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and lots of room.
Stayed 1 night in Oct 2024

8/10 Good

Eli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a couple of nights we were there not for snow/skying just to look around go up mountain to see Matterhorn .. room was good staff were friendly and it had a nice big common room to chill out full of books of local history which I found pretty cool
Stayed 2 nights in Sep 2024

8/10 Good

Natalie

Stayed 2 nights in Sep 2024

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Near train and Matterhorn lookout
Stayed 3 nights in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Karine

Stayed 2 nights in Aug 2024

8/10 Good

Wei-, Sarasota

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like the property location.
Stayed 2 nights in Sep 2024

6/10 Okay

Yu

Traveled with family
Liked: Cleanliness
Some of the cleaning stuff were not friendly, the room was extremely small, but the location was close to the town center.
Stayed 1 night in Sep 2024

10/10 Excellent

Ramanand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice hotel for the price.
Stayed 1 night in Sep 2024

8/10 Good

ANDREW, ROCHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Solo 72 yr old traveler. The room matched the description, hence the 4 star rating. Think of a college dorm room with private bath and single bed and small shower. There is a lift, but I had to walk up a short staircase after exiting the lift to get to my room. The breakfast buffet was disappointing, but adequate. For the price, you can do better with a 5 minute walk to the main street. Hotel is a ten minute walk from the train station. General comment about Zermatt for first time visitors. Everything is within walking distance. For the hotels on the outer extremities, there are electric shuttles (no internal combustion engines), electric taxis or a bus that can get crowded. Weather varies a lot. If you get a sunny or partly sunny day, take the trip to the Matterhorn glacier palace and then the train to Gornegrat. Both are discounted with an activated Swiss Travel Pass. You can do both in a day. There is not much else to do until ski season. I spent 5 days figuring it would be overcast for 3 days. I was right. For those rainy or cloudy days, it can be dull. Of course, if you are lucky with the weather, you can cover all the bases in two days.
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and centrally located
The hotel was located near many restaurants and shops but tucked away so it wasn't too loud at night. The room was quite clean and we loved the closet with extra hangers. There was a heater that we only used on our last night. Though no fault of the hotel, the guests on the floor above us was quite loud and walking around loudly in the evening or very early in the morning before 7am with what sounded like boots on and luggage scrapping across the floor. We did run out of the shampoo in the shower and it was never refilled. We made do with the hand soap. The receptioniat was very nice and made good recommendation to a restaurant nearby.
Stayed 3 nights in Sep 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to the Main Street but quiet. Comfortable room with a small balcony. Nice common area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Phoebe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, rooms very sweet, gorgeous view
Stayed 3 nights in Sep 2024

10/10 Excellent

Rebecca

Traveled with family
Great hotel at a good price
I booked this hotel because it was an economical choice. The room was small but very clean and comfortable. The staff was very friendly and helpful. The view from our room was charming and the location was great.
Stayed 1 night in Sep 2024

10/10 Excellent

amanda-jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, perfect room with a comfy bed. Additional pillows would have been better. Check in and bag storage at the neighbouring hotel was super easy too. Only complaint was the sound proofing from other rooms and halways was minimal.
Stayed 1 night in Aug 2024

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Nopporn, Boynton Beach

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
‘
Stayed 2 nights in Apr 2024

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Perfect location to explore the magic of Zermatt! Thank you!
Stayed 2 nights in Jun 2024

10/10 Excellent

Ji

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best location. Small and effective
Stayed 1 night in Aug 2024

10/10 Excellent

Ming

Stayed 1 night in Aug 2024

10/10 Excellent

Danuella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was very friendly and helpful. Property was clean and close to shops and restaurants.
Stayed 1 night in Aug 2024