Along with a library, this smoke-free hotel has free newspapers and tour/ticket assistance. WiFi in public areas is free. Additionally, a garden, a picnic area, and a hair salon are onsite.
Hotel Alpina offers 23 accommodations with safes. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Hotel Alpina features a library, a terrace, and ski storage. Public areas are equipped with complimentary wireless Internet access. This Zermatt hotel also offers tour/ticket assistance, a garden, and a picnic area.
Hotel Alpina is a smoke-free property.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children
Things to do
Hiking/biking trails
Ice skating
Library
Mountain biking
Rock climbing
Ski storage
Sledding
Family friendly
Crib (surcharge)
Conveniences
Free newspapers in lobby
Hair salon
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
In the mountains
Outdoor entertainment area
Outdoor furniture
Picnic area
Terrace
Accessibility
No elevator
More
Smoke-free property
Traditional architecture
Room amenities
Bedroom
Bedsheets provided
Crib (surcharge)
Bathroom
Bathtub or shower
Hair dryer (on request)
Soap
Toilet paper
Towels provided
Entertainment
66-cm TV
More
Desk
Heating
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of CHF 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 20.0 per night
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
Pet fee: CHF 25.00 per pet, per night
Service animals are exempt from fees
Crib (infant bed) fee: CHF 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
National rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.
Property is also known as
Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt
Hotel Alpina Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
This hotel is beside the Hotel Tannenhof which is the lobby you go to to check in. Hotel Alpina is the epitome of what you would expect for a swiss hotel stay. I loved everything about it. The room with a balcony, the elevator with its quirks, and the community guest area. Highly recommend taking the Matterhorn Glacier Express to get the most amazing mountain views. October also provided jaw dropping colours. For me this was a dream come true stay.
Small but cute and warm rooms. Location very convenient
Arhondisa
Stayed 3 nights in Dec 2024
8/10 Good
Eric
Traveled with partner
Dec 17, 2024
Liked: Cleanliness
Traditional lodgings that are safe and clean. The water is warm and very strong. Don't expect any extras, but for a nice, basic room that doesn't break the bank, it works well!
Our stay at Hotel Alpina would have been great if the sound insulation in the rooms was better.
We heard every single sound of the room above us and unfortunately they did not go to bed until the early hours of the morning which meant even with ear plugs we could not sleep.
I wouldn’t recommend staying here for longer than a night unless you can sleep through a lot of noise.
Everything else was great. 😊
Pros: comfy beds, nice shower, great location, amazing views, nice staff.
Cons: high likelihood of not getting a good nights sleep. No facilities provided to make hot drinks.
Quiet area. Rooms are quite small, but that's expected in an older European hotel. Had a nice powerful shower stay! You check in at a neighboring hotel and walk a few meters to the Alpina. There is a nice large lounge area where you can also sure your luggage if needed. We had a small chain to keep ours secured, but I don't think it was necessary. I would stay here again.
The heat temperature is too high and no fan can circular the air, also wood floor made a lot of noise!
Ask the room service twice for hair dryer, she said yes but I did not get it ,two nights with wet hair slept!
Nice stay for a couple of nights we were there not for snow/skying just to look around go up mountain to see Matterhorn .. room was good staff were friendly and it had a nice big common room to chill out full of books of local history which I found pretty cool