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Alpenhotel Fleurs de Zermatt

4.0 star property

Choose dates to view prices

Photo gallery for Alpenhotel Fleurs de Zermatt

Exterior
Indoor pool, outdoor pool, open 7:00 AM to 8:00 PM, sun loungers
Premium bedding, in-room safe, desk, laptop workspace
Interior
Mountain view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
Unterer Mattenweg 41, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Sunnegga Ski Resort
    ‪18 min walk‬
  • Zermatt-Furi Gondola
    ‪19 min walk‬
  • Sion (SIR)
    ‪77 min drive‬

Room options

View all photos for Double Room, Mountain View (Style)

Double Room, Mountain View (Style) | Premium bedding, in-room safe, desk, laptop workspace

Double Room, Mountain View (Style)

  • Mountain view
  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Single Room, Mountain View

Standard Single Room, Mountain View | Premium bedding, in-room safe, desk, laptop workspace

Standard Single Room, Mountain View

  • Mountain view
  • 215 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room, 2 Bedrooms, Balcony, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Family Room, 2 Bedrooms, Balcony, Mountain View

  • Mountain view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Deluxe Double Room (Parterre)

Deluxe Double Room (Parterre) | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room (Parterre)

  • Mountain view
  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room, Accessible (Parterre)

Double Room, Accessible (Parterre) | Premium bedding, in-room safe, desk, laptop workspace

Double Room, Accessible (Parterre)

  • Mountain view
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Deluxe Double Room, Balcony, Mountain View (Matterhorn) | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

  • Mountain view
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, Balcony, Mountain View (Matterhorn)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, Balcony, Mountain View (Matterhorn)

  • Mountain view
  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Double Room, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, Mountain View

  • Mountain view
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Alpenhotel Fleurs de Zermatt

4-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
Ski into Alpenhotel Fleurs de Zermatt, where you can enjoy a drink at the bar/lounge and comforts including an indoor pool and a full-service spa.
Alpenhotel Fleurs de Zermatt offers 38 accommodations with espresso makers and safes. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wellness has 2 treatment rooms. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. At the end of the day, order après-ski drinks at the hotel's bar.

Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This ski hotel also offers ski storage, a health club, and a sauna.

Alpenhotel Fleurs de Zermatt is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Matterhorn Lounge - Onsite bar.

Languages

Bulgarian, Croatian, English, German, Korean, Macedonian, Russian, Serbian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge

Restaurants on site

  • Matterhorn Lounge

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Ice skating
  • Indoor pool
  • Library
  • Mountain biking
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center (388 square feet of space)
  • Meeting room

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 7:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpenhotel Fleurs Zermatt Hotel
Alpenhotel Fleurs Hotel
Alpenhotel Fleurs Zermatt
Alpenhotel Fleurs
Alpenhotel Fleurs de Zermatt Hotel
Alpenhotel Fleurs de Zermatt Zermatt
Alpenhotel Fleurs de Zermatt Hotel Zermatt

Alpenhotel Fleurs de Zermatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 531 out of 738 reviews
Rating 8 - Good. 141 out of 738 reviews
Rating 6 - Okay. 37 out of 738 reviews
Rating 4 - Poor. 15 out of 738 reviews
Rating 2 - Terrible. 14 out of 738 reviews

9.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and new

10/10 Excellent

siyang

Stayed 1 night in Dec 2024

10/10 Excellent

Lili

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best stay during my Switzerland trip. The location is convenient, being near the train station. They upgraded me to a bigger room. Most of the staff in the hotel are friendly. There is a nice breakfast and gym available.
Stayed 1 night in Dec 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Prescott

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rude Staff Member
After an exhausting multi-day journey and a night interrupted by a false fire alarm, my wife and I overslept and requested room service. Our room was admittedly untidy due to open luggage and clothes on the floor - a result of travel fatigue and sleep deprivation. The following day, a staff member approached us about the room's condition, stating it was "impossible for room service to clean." Their tone and words felt belittling and inappropriate, especially considering the hotel's premium pricing (over $1000 for a 3-night stay). He made my wife feel horrible (to which I later corrected him for doing so) While we acknowledge our room was messy, it took my wife only five minutes to tidy up, suggesting the situation was not as dire as portrayed. More importantly, we believe that regardless of room condition, staff should maintain professionalism and courtesy when addressing guests. This interaction significantly impacted our stay. While the hotel has many positive attributes, this experience makes us hesitant to recommend it. Zermatt offers numerous hotel options other than this hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

Christopher

Stayed 1 night in Sep 2024

10/10 Excellent

Roberto, DORAL

Stayed 3 nights in Oct 2024

10/10 Excellent

Tanwi

Stayed 3 nights in Oct 2024

10/10 Excellent

Claudia

Stayed 2 nights in Oct 2024

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice and quiet. Very good breakfast. And I was amazed at their saunas, it was really good!
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Samuel, Beaverton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and great spa
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveler

Disliked: Staff & service
Not safe
This hotel didn’t live up to expectations. Some of the staff were very friendly, others acted put out and annoyed with guests. Another hotel guest confronted my wife in the spa area over wearing a bathing suit, which really made us uncomfortable. She even flashed us, and we decided to notify the front desk. They clearly didn’t want to deal with it and said they’d wait for a manager who ‘spoke better German’ to come. We never heard anything again, even though the other guest was snickering at my wife for the rest of our visit. Would not recommend, too many other options that would be safer.
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

James R

Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay here again as it was wonderful!
Stayed 2 nights in Sep 2024

10/10 Excellent

Brenda, GILLETTE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view of the Matterhorn from our patio. The staff was friendly and accommodating. They stored our luggage then when our room was ready they had it waiting for us in our room. We would stay there again plus it is not far from the train station.
Stayed 2 nights in Sep 2024

10/10 Excellent

Supriya

Stayed 2 nights in Sep 2024

10/10 Excellent

Leena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place to stay
Stayed 1 night in Oct 2024

8/10 Good

Kim

Traveled with partner
Liked: Amenities
We LOVED the property! Short walk from the train station. Beautiful spa! We would definitely stay there again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Christal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel and close to the train station. The bathroom was especially nice - it was very clean and spacious.
Stayed 2 nights in Sep 2024

8/10 Good

Reseller

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, staffs are nice, my only issue is that there's no air conditioner.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room.
Great stay and value for the price. Would recommend. Our only regret is we didn’t stay longer in the area.
View from our balcony
Stayed 1 night in Sep 2024