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Hotel Aquarion Family & Friends - Destigo Hotels

4.0 star property

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Photo gallery for Hotel Aquarion Family & Friends - Destigo Hotels

Bar (on property)
Panoramic Studio Suite, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk
Sundeck
Reception
Sports facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Gym
  • Room service

Explore the area

Map
ul. Jagiellonska 29, Zakopane, Lesser Poland Voivodeship, 34-500
  • Zakopane Aqua Park
    ‪1 min walk‬
  • Krupowki Street
    ‪10 min walk‬
  • Gubałówka
    ‪13 min drive‬
  • Poprad (TAT-Poprad - Tatry)
    ‪71 min drive‬

Room options

Superior Type Family Room

  • Mountain view
  • 237 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Double or Twin Room

Junior Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Double or Twin Room

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Luxury Suite (Duplex)

Luxury Suite (Duplex) | Hypo-allergenic bedding, minibar, in-room safe, desk

Luxury Suite (Duplex)

  • 560 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

Superior Double Room with access to Termy Zakopianskie (1 hour per person per day)

  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Executive Apartment (2)

Executive Apartment (2) | Living area | LCD TV

Executive Apartment (2)

  • 463 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

  • 193 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Panoramic Studio Suite, Mountain View

Panoramic Studio Suite, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Studio Suite, Mountain View

  • Mountain view
  • 495 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Twin Room

  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

Superior Twin Room with access to Termy Zakopianskie (1 hour per person per day)

  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed

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About this property

Hotel Aquarion Family & Friends - Destigo Hotels

4-star Zakopane hotel walkable to Krupowki Street
Along with a water park (surcharge), this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking. Housekeeping is available on request.
Hotel Aquarion Family & Friends - Destigo Hotels offers 136 accommodations, which are accessible via exterior corridors and feature minibars and safes. A pillow menu is available. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Zakopane hotel provides complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a water park (surcharge), a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a water park (surcharge), Hotel Aquarion Family & Friends - Destigo Hotels features a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a terrace, express check-in, and room service (during limited hours). Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Aquarion Family & Friends - Destigo Hotels is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Hotel Aquarion Family & Friends - Destigo Hotels has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (PLN 80 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: PLN 110 for adults and PLN 110 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Gym
  • Playground
  • Sauna
  • Steam room
  • Water park

Family friendly

  • Playground
  • Soundproofed rooms
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 90 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PLN 100.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PLN 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 110 for adults and PLN 110 for children
  • Covered self parking fee: PLN 80 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products

We should mention

A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Aquarion Zakopane
Aquarion Zakopane
Hotel Aquarion
Hotel Aquarion Family Friends
Hotel Aquarion Family Friends Destigo Hotels
Hotel Aquarion Family & Friends - Destigo Hotels Hotel
Hotel Aquarion Family & Friends - Destigo Hotels Zakopane
Hotel Aquarion Family & Friends - Destigo Hotels Hotel Zakopane

Hotel Aquarion Family & Friends - Destigo Hotels Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 107 out of 149 reviews
Rating 8 - Good. 32 out of 149 reviews
Rating 6 - Okay. 7 out of 149 reviews
Rating 4 - Poor. 2 out of 149 reviews
Rating 2 - Terrible. 1 out of 149 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

moshe ben

Stayed 2 nights in Apr 2025

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a perfect time, great customer service
Stayed 2 nights in Mar 2025

10/10 Excellent

Sau Man Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It takes only ten minutes to walk to the city center, or to the public bus station to go to different attractions. The transportation is convenient. There is a supermarket and different restaurants nearby, and is just next to the water park, making it ideal for family stays.
Stayed 3 nights in Feb 2025

10/10 Excellent

irena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Feb 2025

10/10 Excellent

denise

Traveled with partner
Free Sauna, Steam room, access to Termy Zakopienskie, comfy bed, clean room, robes/towels supplied, breakfast, lovely hotel staff, location close to bank ATM & PKP Rail Station, nice walk through town to a hiking trail.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yu Heon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for using thermal bath
Stayed 1 night in Oct 2024

10/10 Excellent

Tacjanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful, charming, pleasant service Saunas and pools are excellent
Stayed 2 nights in Sep 2024

10/10 Excellent

Sylwia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps from main train station. Next to Termy Zakopiańskie and about 15 min walk to Krupowki street. Amazing breakfast which was included in my price.
Stayed 3 nights in Aug 2024

8/10 Good

kevin james

Traveled with group
Liked: Property conditions & facilities
Good customer service at reception.clean.good price.
Stayed 4 nights in Jul 2024

10/10 Excellent

Anna

Liked: Property conditions & facilities
Great customer service and a beautiful hotel
Stayed 3 nights in Jul 2024

6/10 Okay

Dani, Lake Barrington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was great. However, access to the water park area is not included in the price. And evidently the only semi-mention of that is “surcharge” in parentheses when you look at the “family friendly” tab. It definitely didn’t mention that the water park is a separate entity and people from the street can just buy admission as well. Seeing as Zakopane is a tourist town, I think that these things should be more clearly listed. I’m not sure who makes the listings- whether the hotel or Expedia- but whomever does it, needs to make sure it’s clear. In the US- this would be the same as getting a room at Great Wolf Lodge and then finding out you had to pay another $60/per person to use the water park. 😒
Stayed 2 nights in Jul 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel Zakopane

Booked 2 nights stay at this hotel,great location, 10 minutes walk max up a slight hill from the railway station.Lovely room with balcony mountain view.Did'nt eat in as it has many eateries nearby.Its located next to the Termy Zakopane pools,where you have direct access level 2,you get a watch and this times you ,1 hour 39 zloty or can get unlimited for the day for more,added to your hotel account.Robes and towels for the swimming or spa.Complimentary water and hot drinks but mini bar payable.Very comfy beds,a/c.Stored bags after checking out in a room while waiting for our train to Krackow.Would recommend
Stayed 2 nights in Jul 2024

4/10 Poor

Agnieszka

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Below expectations

I thought I would check out the hotel as it was new and it was indeed modern and clean and the breakfast was good but that’s about it. We got a very small room with two single beds (the room was also prepared for 3 people for some reason) that were very narrow and so I was afraid I will tumble off while turning at night. The patio looked out on the trees (no mountain view) and offered no privacy. My parents got a better room with balcony and nice views but two days in someone walked into their room saying it’s their room (!). Apparently someone made a mistake at the reception but in all my years of travel I’ve never had some other guests entering my room! And shortly after my parents had to go to the reception because their key card was not working as a result. Finally, parking is charged at 80pln per car per day which is way above prices in the area (should be 20pln max). We parked nearby for 10pln per day per car. Overall, I’d definitely not stay again, I’d rather pay a little more and go back to a nearby hotel where you get value for money. Maybe it’s okay for 1 or 2 night stay but not for longer trips like ours.
Stayed 4 nights in Jun 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Rafal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from balcony is very nice and you can walk to Krupówk ,we enjoy that hotel
Stayed 2 nights in Jun 2024

8/10 Good

ARISTEIDIS

Stayed 1 night in Jun 2024

8/10 Good

David, Swindon

Liked: Cleanliness, staff & service, property conditions & facilities
As promoted, Hôtel Aquarian is a very family orientated establishment. For that reason, as an elderly single man travelling alone, it probably was not the best choice. But that is my fault not the hotel.
Stayed 2 nights in Jun 2024

8/10 Good

DOROTA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small for 3 people. No space to move around. Everything else was good, very nice staff, easy access to the thermal baths.
Stayed 2 nights in Jun 2024

8/10 Good

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ma v mene aquapark ale ten si musite zaplatit v plnej výške niejw v cene hotela aj ked cena je dost vysoka personal velmi slusny nápomocný a ranajky boli fantastické
Stayed 1 night in May 2024

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation in zakopane

This is our third visit and a favorite of our kids when we are in zakopane. We take full advantage of the attached water park each time. One thing that was different this visit is that our room reservation did not include breakfast. This caused confusion and and uncomfortable atmosphere when we did arrive at the restaurant for breakfast as we were questioned several times if we were aware that we had to pay additionally (we were, we were explained this at check in, and requested to have breakfast added for all in our party for both nights of stay). Still, we were stopped and questioned each morning at the restaurant. This should be handled better. Would definitely recommend double/triple checking your reservation to ensure this is included or calling the restaurant ahead to avoid confusion and embarrassment.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joe

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

KEVIN, PORT ORCHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Nice staff and great location
Stayed 2 nights in Nov 2023

10/10 Excellent

Theodore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the parking fee was too high
Stayed 1 night in Sep 2023

4/10 Poor

Bartosz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking 80 pln doba,prymitywne ździerstwo!
Stayed 5 nights in Aug 2023

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023