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GRAND HILAI SUN MOON LAKE

5.0 star property

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Photo gallery for GRAND HILAI SUN MOON LAKE

Body treatments, facials
Separate tub and shower, spring water tub, hair dryer, bathrobes
Separate tub and shower, spring water tub, hair dryer, bathrobes
Interior
View from room

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Gym
  • Breakfast available
  • Laundry
  • Housekeeping
$592
includes taxes & fees
Aug 29 - Aug 30

Explore the area

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No.139, Zhongxing Rd, Yuchi Township,, Yuchi, 555
  • Shueishe Pier
    ‪1 min walk‬
  • Sun Moon Lake
    ‪9 min walk‬
  • Yidashao Pier
    ‪11 min drive‬

Room options

View all photos for Prime Superior Room (6F~8F)

1 bedroom, premium bedding, down comforters, free minibar

Prime Superior Room (6F~8F)

9.0 out of 10
Wonderful
(2 reviews)
  • 527 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Prime Superior King Room (3F)

1 bedroom, premium bedding, down comforters, free minibar

Prime Superior King Room (3F)

  • 527 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, Lake View

Deluxe Suite, Lake View | 1 bedroom, premium bedding, down comforters, free minibar

Deluxe Suite, Lake View

  • 1174 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Prime Deluxe King Room with lake view (6F~7F)

1 bedroom, premium bedding, down comforters, free minibar

Prime Deluxe King Room with lake view (6F~7F)

10.0 out of 10
Exceptional
(1 review)
  • 569 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Moon Suite

1 bedroom, premium bedding, down comforters, free minibar

Sun Moon Suite

  • 1637 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

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About this property

GRAND HILAI SUN MOON LAKE

5-star Yuchi hotel walkable to Sun Moon Lake
This smoke-free hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
GRAND HILAI SUN MOON LAKE offers 93 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 45-inch LED televisions come with satellite channels and Netflix. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and slippers.

This Yuchi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Hot springs and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a sauna and a fitness center.

Guests under 12 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs open between 7:00 AM and 10:30 PM.
In addition to a full-service spa, GRAND HILAI SUN MOON LAKE features hot springs and an outdoor pool. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury hotel also offers a health club, a sauna, and multilingual staff. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

GRAND HILAI SUN MOON LAKE is a smoke-free property.

Self-serve breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
GRAND HILAI SUN MOON LAKE has 3 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 11:00 AM for a fee: TWD 1,848 for adults and TWD 924 for children
  • 3 restaurants
  • A bar/lounge

Things to do

  • Boat tours
  • Designer stores
  • Full-service spa
  • Health club
  • Hot spring
  • Karaoke
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • In-room crib
  • In-room refrigerator
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In the mountains
  • On a lake
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot spring
  • Hot springs open from 7:00 AM - 10:30 PM
  • Hot springs water temperature - 108 ºF
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Hardwood flooring in room
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2024
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch LED TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for TWD 11435.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately TWD 1848 for adults and TWD 924 for children
  • Rollaway bed fee: TWD 11435.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Property Registration Number 1577

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Hot springs access available from 7:00 AM to 10:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 12 years old are not allowed in the health club or fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Wen Wan Resort
Wen Wan Resort Sun Moon Lake
Wen Wan Sun Moon Lake
The Wen Wan Resort Sun Moon Lake Taiwan/Nantou
Grand Hilai Sun Moon Yuchi
GRAND HILAI SUN MOON LAKE Hotel
GRAND HILAI SUN MOON LAKE Yuchi
The Wen Wan Resort Sun Moon Lake
GRAND HILAI SUN MOON LAKE Hotel Yuchi

GRAND HILAI SUN MOON LAKE Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 29 out of 30 reviews
Rating 8 - Good. 1 out of 30 reviews
Rating 6 - Okay. 0 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

sumin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sharla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Grand Hilai Sun Moon Lake far exceeded our expectations. The welcome we received was warm and attentive, we felt right at home the moment we stepped through the door to our room. The view of the lake was breathtaking and the room was decorated so nicely. The General Managers and staff were so helpful and accommodating. The breakfast buffet is generous and delicious. The spa experience was top notch and Jasmine, my therapist was so intuitive and had a wonderful touch. The Grand Halai is one of the best experiences I’ve had top to bottom. I can’t wait to come back.
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service. Rooms are spacious with all the amenities you need. Phenomenal views of the lake from our room. The bar is closed 5-8pm which we found super puzzling and didn’t know until we showed up at 5pm for a cocktail. Never heard of that at a hotel before. No food or drink service at the pool - also seems unusual for such a high end hotel. Otherwise a wonderful experience!
Stayed 2 nights in Apr 2025

10/10 Excellent

Cindy

Stayed 1 night in Mar 2025

10/10 Excellent

Yueh-Hsun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

YIFUNG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常用心的Hotel.

雖然服務人員有些不熟練，但是每位服務人員都表現了非常熱忱的態度，很棒的感覺。 餐飲非常棒，尤其是中式晚餐，食器，擺盤，料理精彩美味，米其林等級的水準，超讚👍！
Stayed 1 night in Jan 2025

10/10 Excellent

min, san diego

Stayed 1 night in Dec 2024

10/10 Excellent

LI YU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
餐飲優秀服務優等客房舒服環境很棒
Stayed 2 nights in May 2025

10/10 Excellent

Shiuchen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

CHENG-TAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員態度非常 親切
Stayed 1 night in May 2025

10/10 Excellent

HSIN-MING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常優質，值得與好友分享！
Stayed 1 night in Apr 2025

10/10 Excellent

Beohsiu

Traveled with family
Stayed 1 night in Apr 2025

10/10 Excellent

Shau-ku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sheng Hua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

SZ YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Yun-Wen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常優秀的飯店

服務細緻用心 建議房間的垃圾桶可以增加一個比較夠用。
Stayed 1 night in Jan 2025

10/10 Excellent

CHINGCHUAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024