I booked a two night stay, it is on a side road away from the main restaurants and shops. A car is essential, which means designated driver cant have a drink!
I arrived late having driven in from LA, the check-in desk was in darkness and was not obvious from the road until I walked in and the light came on.
The process was pretty straightforward, but I wasn’t told a key detail, the property doesn’t offer daily house keeping. I came back from my day in Joshua tree to damp towels and an unmade bed.
One downer was I found a roach in my room after being in Joshua Tree and couldn’t find anyone around to take care of it. I trappped it under a cup for the team to fix this morning.
The decor and amenities are really good and worth a stay. But it was let down by the customer service element.
All in all, it did the job.