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Malmaison York

4.0 star property

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Photo gallery for Malmaison York

Rooftop terrace
Aerial view
Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board
Bar (on property)
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Room service

Explore the area

Map
2 ROUGIER STREET, York, England, YO90 1UU
  • York City Walls
    ‪6 min walk‬
  • Shambles
    ‪7 min walk‬
  • York Minster
    ‪9 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪48 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for FAMILY SUITE

FAMILY SUITE | In-room safe, desk, soundproofing, iron/ironing board

FAMILY SUITE

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | In-room safe, desk, soundproofing, iron/ironing board

Suite

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room | In-room safe, desk, soundproofing, iron/ironing board

Club Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe | In-room safe, desk, soundproofing, iron/ironing board

Club Deluxe

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Club Twin Room

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

The Milner York

  • Pool
  • Hot Tub
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, (1365)
The price is $140
per night
$168 total
includes taxes & fees
May 23 - May 24
The Milner York

About this property

Malmaison York

4-star hotel in Bishophill
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services.
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This eco-certified hotel also offers a fitness center, concierge services, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Malmaison York is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Chez Mal Brasserie - Onsite restaurant.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 25 per night)
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Self parking fee: GBP 25 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 799 out of 1384 reviews
Rating 8 - Good. 359 out of 1384 reviews
Rating 6 - Okay. 141 out of 1384 reviews
Rating 4 - Poor. 60 out of 1384 reviews
Rating 2 - Terrible. 25 out of 1384 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very nice, well situated and well run hotel!

The hotel is well situated - close enough to be a short walk from the station but not too close! I’ve stayed before and have always found the staff very friendly and efficient and the hotel clean and tidy. First time I ate there this time a the food was also very nice.
Stayed 1 night in Feb 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

MARK

Traveled with family
Liked: Room comfort

Mal Maison York

Decent hotel. Great location. Quite a nice room (we upgraded for £40). One coffee machine at breakfast for entire hotel guests is crazy. Waited 25 mins to make mine.
Stayed 1 night in Feb 2025

2/10 Terrible

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

48th wedding anniversary treat ruined by Malmaison

We searched Hotels.com for a spa hotel in York as a treat for our 48th wedding anniversary. We booked the Malmaison, York. Checking their website which still says "Train like a warrior in our fully-equipped gym or book in some royal pampering at our spa, where an array of treatments await you from massages to facials and body wraps." From
Stayed 2 nights in Jan 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities

First visit to York for over 25 years

Great position. Walking to all attractions very easy. Breakfasts were fine. Not the most flexible of offerings. Our request for high floor was accommodated. Shower really nice but hand basin hot water just tepid no matter how long it was run for. We took advantage of no cleaning of room in exchange for evening drink. We would stay again. Next visit will be in a warmer and brighter month.
Stayed 3 nights in Jan 2025

10/10 Excellent

amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay, the gentleman who check us in was lovely, professional and nothing was too much trouble.
Stayed 1 night in Jan 2025

8/10 Good

Lisha

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, booked it because it had parking, but on arrival were told it only had 7 spaces and they were all full. So had to park nearby.
Stayed 1 night in Jan 2025

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business or pleasure, this is a great hotel

Great hotel, very comfortable room and the location is perfect. Breakfast is wonderful and I used one of the business pods for a meeting…so easy to set up and and very comfortable. Had to use the NCP parking which is only a 3 minute walk from the hotel but the hotel offered a reduction (30%) so remember to ask at reception upon check out
Stayed 2 nights in Jan 2025

10/10 Excellent

Duncan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a really lovely time here, easy to the city centre and close to local shops. can’t really beat it
Stayed 2 nights in Jan 2025

10/10 Excellent

christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feedback

Dear Hotels.com, you have now asked me for feedback about check-in, feedback about my stay while I was there, feedback twice now that I’ve left…. FFS, I stayed one night and all was well, any issues I’ll take up with wherever I’m staying. I’ve unsubscribed from your reminders yet constantly get pestered. Please STOP. And there’s absolutely no need to reply and ask for feedback about your reply. Malmaison is great, Hotels,com not so much.
Stayed 1 night in Jan 2025

10/10 Excellent

S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break to this lovely city. Central location, fantastic breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Anita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in York

Wonderful stay with excellent service, clean and great facilities.
Stayed 1 night in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Kevin

Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Rory

Stayed 3 nights in Sep 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Stacey

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The smell inside the hotel was horrific. Our room smelt like sewage and we couldn’t leave the toilet door open. It’s all we could smell all night. I raised it with reception but they could only offer bleach to clean the toilet. The room was also ridiculously dark, if you’re a female needing to do make up, make sure you take an extra light or vanity mirror with a light. Everything else was fine, the hotel was clean, staff lovely and beds comfortable. It was just a shame we couldn’t sleep because of the smell and couldn’t wait to leave!
Stayed 1 night in Jan 2025

4/10 Poor

Chelsea

Disliked: Staff & service
Stayed 1 night in Jan 2025