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Malmaison York

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Malmaison York

Rooftop terrace
Bar (on property)
Aerial view
Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Parking available
  • Breakfast available

Explore the area

Map
2 ROUGIER STREET, York, England, YO90 1UU
  • Stonegate
    5 min walk
  • York Minster
    6 min walk
  • York Grand Opera House
    8 min walk
  • Harrogate (HRT-RAF Linton-on-Ouse)
    27 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for FAMILY SUITE

FAMILY SUITE | In-room safe, desk, soundproofing, iron/ironing board

FAMILY SUITE

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | In-room safe, desk, soundproofing, iron/ironing board

Suite

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room | In-room safe, desk, soundproofing, iron/ironing board

Club Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe | In-room safe, desk, soundproofing, iron/ironing board

Club Deluxe

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Club Twin Room

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

About this property

Malmaison York

4-star hotel in Bishophill
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services.
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This eco-certified hotel also offers a fitness center, concierge services, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Malmaison York is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Malmaison York has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 25 per night)
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • Free crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Self parking fee: GBP 25 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 798 out of 1372 reviews" "
Rating 8 - Good. 349 out of 1372 reviews" "
Rating 6 - Okay. 144 out of 1372 reviews" "
Rating 4 - Poor. 56 out of 1372 reviews" "
Rating 2 - Terrible. 25 out of 1372 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyable stay - staff were excellent throughout, only downside was I’d booked for the rooftop terrace, but when we got up the sides had been drawn down and we were not allowed to have our drinks outside - the reason given was that it was too cold, but we’d have been fine outside for the time we were staying so not sure whether that was just a bit of a premature closure.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ormond, CORBY

Stayed 1 night in Aug 2024

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay, no complaints!
Stayed 1 night in Sep 2024

8/10 Good

robert

Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The hotel itself is lovely. Rooms are really nice - big bed, very modern decor. All great. The only thing is we chose this place for the fact that it lists it has parking but there definitely isn’t and parking nearby is £25/24 hours, which the hotel doesn’t comp.
Stayed 1 night in Sep 2024

2/10 Terrible

Ryan

Stayed 1 night in Jun 2024

10/10 Excellent

Rosemary

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was a lovely hotel & all staff were friendly and approachable. The room was serviced daily. Breakfast was plentiful and of excellent quality. The need to use a keycard for the lift added to a sense of security. The sky bar was beautiful but was extremely busy as we visited over a weekend and it required pre-booking so we just had a look around but did not stay for drinks.
Stayed 3 nights in Sep 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Vary good and spacious room and clean. 5 srar
Stayed 1 night in Sep 2024

8/10 Good

Beverley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 2 nights in Sep 2024

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Girls at the reception desk could have a better attitude.
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Paying a high price for location. Room was basic and worn out.
Stayed 1 night in Sep 2024

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quirky hotel with easy access to the railway station, the wall, the river and central York. The room was comfy and quiet. Would definitely stay again.
Stayed 1 night in Sep 2024

6/10 Okay

Whitney

Stayed 1 night in Sep 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Find somewhere else in York.
Very average service. Not well informed. Parking incredibly expensive, small rooms, noisy.
Stayed 2 nights in Sep 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary getway
Anniversary getaway. Staff very friendly in the bar and a good welcome on check in. Could leave bags with reception- no fuss. Steak was ok in the restaurant, but nothing to write home about.
Stayed 2 nights in Sep 2024

10/10 Excellent

Stevie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town centre
Stayed 3 nights in Jul 2024

6/10 Okay

Rebecca

Traveled with partner
Disliked: Cleanliness, staff & service
Hotel is close to the centre of York
Stayed 2 nights in Sep 2024

10/10 Excellent

Francesca, Tyne and Wear

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place to stay in a great location. The staff at reception were so warm and welcoming, the Sora sky bar staff were excellent and everyone was so friendly. Very clean room, comfortable stay. Overall, highly recommend it!
Stayed 2 nights in Sep 2024

8/10 Good

Niamh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The majority was great except breakfast is very confusing. Nobody explained to us what was included and what wasn't and the menu has prices of £25 on for all the hot food so after a lot of confusion and having to go to multiple staff members, we eventually got there. And the hotel advertises parking but we weren't able to use it because it was full so we had to pay for the ridiculously expensive NCP.
Stayed 1 night in Aug 2024

10/10 Excellent

Reece

Stayed 1 night in Aug 2024