See all properties

Malmaison York

4.0 star property

Choose dates to view prices

Photo gallery for Malmaison York

Rooftop terrace
Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board
Reception
Front of property
Club Deluxe | In-room safe, desk, soundproofing, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Room service

Explore the area

Map
2 ROUGIER STREET, York, England, YO90 1UU
  • York City Walls
    ‪6 min walk‬
  • Shambles
    ‪7 min walk‬
  • York Minster
    ‪9 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪48 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for FAMILY SUITE

FAMILY SUITE | In-room safe, desk, soundproofing, iron/ironing board

FAMILY SUITE

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | In-room safe, desk, soundproofing, iron/ironing board

Suite

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room | In-room safe, desk, soundproofing, iron/ironing board

Club Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe | In-room safe, desk, soundproofing, iron/ironing board

Club Deluxe

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Club Twin Room

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

The Milner York

  • Pool
  • Hot Tub
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, (1387)
$308 nightly
The price was $362
The price is $308 total
includes taxes & fees
The Milner York

About this property

Malmaison York

4-star hotel in Bishophill
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services.
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This eco-certified hotel also offers a fitness center, concierge services, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Malmaison York is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Chez Mal Brasserie - Onsite restaurant.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 25 per night)
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Self parking fee: GBP 25 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 781 out of 1361 reviews
Rating 8 - Good. 358 out of 1361 reviews
Rating 6 - Okay. 139 out of 1361 reviews
Rating 4 - Poor. 57 out of 1361 reviews
Rating 2 - Terrible. 26 out of 1361 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

kitty

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and polite staff. Lovely breakfasts, slightly expensive.
Stayed 1 night in Feb 2025

2/10 Terrible

Pascal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Was a big birthday event got privileged of free upgrade and drinks hotel was amazing and all the staff
Stayed 1 night in Feb 2025

10/10 Excellent

MICHAEL

Stayed 1 night in Feb 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short get-a-way to York

Close walking distance to center of town, many attractions, and rail station. Parked at the local NPC just down the street, 5 mins, nice validation by Hotel. Shower issue, shower wand didn’t work, not sure where that water was going, though they had the rainfall spout. Strange layout of the room, Tv needs to be on a longer extender from the wall and the beds, for me, not that comfortable but the room had a fantastic view of the Minster! Light projection show on Minster our last night as well as the end of the Viking Fest in York!
Stayed 1 night in Feb 2025

6/10 Okay

John

Traveled with group, Traveled with family
The beds needs renewing and poor shout for the cost you don’t even get a bottle of water in the room and the TV channels are of really poor quality - constantly flickering on and off with poor signal
Stayed 1 night in Feb 2025

6/10 Okay

Sharon

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor customer service

Hotel was clean and rooms were lovely and well equipped apart from the lighting was really poor making it difficult to do makeup etc. staff on reception were very friendly but breakfast was terrible. One of our group is coeliac so needed gluten free- this was catered for in as much as they had GF bread but he couldn’t have any black pudding or sausage (which does beg the question why do they ask you to contact them in advance with any dietary requirements which I had done as they didn’t do anything special for him). We waited over an hour to get our breakfast and when it finally arrived the GF one was ok but the other 3 were stone cold so I complained to the restaurant manager who agreed it wasn’t good but wasn’t overly helpful. He asked what I would like him to do and I said I would like a refund of the 3 breakfasts as we couldn’t wait for them to start again. He agreed to do this and I checked with reception on check out and they confirmed he had adjusted the payment. However, it is now nearly 2 weeks since our stay and I still have received no refund. I have telephoned and spoke to reception again who agreed to look into this and call back the next day and still nothing 4 days later. I think the hotel is ok so long as you don’t ask for anything and nothing goes wrong, otherwise hopeless.
Stayed 1 night in Feb 2025

10/10 Excellent

Jakki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sean

Stayed 1 night in Feb 2025

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible anniversary staycation experience

such an amazing experience for our 2 year anniversary, we were upgraded to the club room and had a stunning view of the city, ruins of the st mary abbey and the minister. We were also given complimentary cocktail vouchers for our anniversary
Stayed 3 nights in Feb 2025

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great spot with everything in walking distance. Staff was friendly and the room was spotless and modern.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Nikolaos, Brighton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall
Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Andreea Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

RAYMOND

cold restaurant , cold reception , did not service my room in the 2 day stay , breakfast poor value
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Gerald, wrexham

Liked: Cleanliness, staff & service, property conditions & facilities
We had a 2 night stay and loved the hotel clean and in a good location, 19 minutes walk from the station, and about the same time to walk into the City centre.
Stayed 2 nights in Feb 2025

10/10 Excellent

Duncan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish hotel in central location

This is a really stylish hotel in a great location. Nearby public parking is good. The restaurant was also excellent. The staff were all extremely professional.
Stayed 1 night in Jan 2025

10/10 Excellent

Steven

Stayed 1 night in Feb 2025

10/10 Excellent

Anna

Stayed 1 night in Feb 2025