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Hotel New Grand

4.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Grand

Courtyard
Front of property
Lobby
Lobby
View from property

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Room service
  • Air conditioning

Explore the area

Map
10 Yamashita-cho Naka-ku, Yokohama, Kanagawa-ken, 231 8520
  • Yamashita Park
    1 min walk
  • Yokohama Marine Tower
    3 min walk
  • Kanagawa Kenmin Hall
    3 min walk
  • Tokyo (HND-Haneda)
    15 min drive

Room options

View all photos for [Late Check-in at 5PM] Tower Bay View Double, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Late Check-in at 5PM] Tower Bay View Double, Non Smoking

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Check-in 15:00] Run of the House

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Run of the House

  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed

View all photos for [Check-in 15:00] Bayside Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Bayside Twin, Non Smoking

  • 344 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for [Check-in 15:00] Tower Bay View Double, Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Bay View Double, Smoking

  • 366 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Regular Twin, Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Regular Twin, Smoking

  • 344 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for [Check-in 15:00] Bayside Double Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Bayside Double Room

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Side Double Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Side Double Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Grand Deluxe Twin, Non Smoking

[Check-in 15:00] Grand Deluxe Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Grand Deluxe Twin, Non Smoking

  • 360 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Check-in 15:00] Tower High Floor Suite Double, Non Smoking

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking

  • 689 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Bay View Double, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Bay View Double, Non Smoking

  • 366 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Grand Suite Double, Non Smoking

[Check-in 15:00] Grand Suite Double, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Grand Suite Double, Non Smoking

  • 602 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Grand Suite Twin, Non Smoking

[Check-in 15:00] Grand Suite Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Grand Suite Twin, Non Smoking

  • 573 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Check-in 15:00] Tower Regular Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Regular Twin, Non Smoking

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for [Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Main Building Grand Double

[Check-in 15:00] Main Building Grand Double | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Main Building Grand Double

  • 290 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for [Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

  • 344 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Single Room, Main Building

Egyptian cotton sheets, premium bedding, down comforters, minibar

Single Room, Main Building

  • 215 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for [Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

  • 688 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [Check-in 15:00] Tower Bay View Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Bay View Twin, Non Smoking

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Check-in 15:00] Tower Side Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Side Twin, Non Smoking

  • 344 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for [Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

  • 344 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for [Check-in 15:00] Tower Bay View Twin, Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Bay View Twin, Smoking

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Check in after 3 Pm-Grand Club Floor Twin Room with Extra Bed-Tower Building-Non-Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Tower Building Standard Twin Room- Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

Tower Building Standard Twin Room- Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Floor Bay View Hollywood Twin Room Tower Non smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

Standard Floor Bay View Hollywood Twin Room Tower Non smoking

  • Sleeps 2
  • 2 Twin Beds

Grand Deluxe Twin Room Main Building

  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Club Floor High Floor Triple Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Club Floor High Floor Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Floor Bay View Corner Double Room Tower Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

Standard Floor Bay View Corner Double Room Tower Smoking

  • Sleeps 2
  • 1 King Bed

Grand Club Floor Twin Room High floor Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Club Floor Bay View Hollywood Twin Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Club Floor Bay View Hollywood Twin Room

  • Sleeps 2
  • 2 Twin Beds

Grand Double Room Main Building

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Floor Tower Side Double Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Floor Tower Side Double Room

  • Sleeps 2
  • 1 Double Bed and 1 King Bed

[Late Check-in at 5 Pm]Tower Bay View Double, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Club Floor Bay View Corner Double Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Club Floor Bay View Corner Double Room

  • Sleeps 2
  • 1 Double Bed

[Check-in 15:00] Tower Bay View Twin, Smoking

  • Sleeps 2
  • 2 Twin Beds

[Check-in 15:00] Tower Bay View Twin, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Floor Standard Twin Room Non smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

Standard Floor Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Floor Bay View Corner Double Room Tower

Egyptian cotton sheets, premium bedding, down comforters, minibar

Standard Floor Bay View Corner Double Room Tower

  • Sleeps 2
  • 1 Queen Bed

View all photos for Macarthur' Suite- Main Building

Egyptian cotton sheets, premium bedding, down comforters, minibar

Macarthur' Suite- Main Building

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Twin Suite Main Building

Living area | Flat-screen TV

Grand Twin Suite Main Building

  • Sleeps 2
  • 2 Twin Beds

Standard Floor Bay View Corner Double Room Tower Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Floor Bay Side Twin Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Floor Bay Side Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Floor Bay Side Double Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Floor Bay Side Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Club Floor Premier Double Suite

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Club Floor Premier Double Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Tower High Floor Twin Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Tower High Floor Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Floor Bay Front Hollywood Twin Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Floor Bay Front Hollywood Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Tower Building Standard Floor Standard Twin Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Tower Building Standard Floor Standard Twin Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Floor Bay Front Corner Double Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Floor Bay Front Corner Double Room

  • Sleeps 2
  • 1 King Bed

Grand Twin Room Main Building

  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Double Suite Main Building

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Double Suite Main Building

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Floor Bay Side Comfort Triple Room

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Floor Bay Side Comfort Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Grand Club Floor Double Room High Floor

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Club Floor Double Room High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Club Floor Premier Twin Suite

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Club Floor Premier Twin Suite

  • Sleeps 2
  • 2 Twin Beds

Double - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 2

Twin

  • Sleeps 3

Double

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Twin

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 2

Double

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Twin

  • Sleeps 3

Twin

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 3

Twin

  • Sleeps 2

Twin

  • Sleeps 3

Twin

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Twin

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 2

Double

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 3

Twin

  • Sleeps 3

Twin

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 2

Single

  • Sleeps 1

Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Single

  • Sleeps 1

Twin

  • Sleeps 3

Twin

  • Sleeps 2

Twin

  • Sleeps 3

Similar properties

Exterior

Hyatt Regency Yokohama

Free WiFi
Restaurant
Air conditioning
Gym
4.7 out of 5, Exceptional, (1312)
The price is $115
per night
$139 total
includes taxes & fees
Jan 9 - Jan 10
Hyatt Regency Yokohama

About this property

Hotel New Grand

4.5-star hotel in Yokohama City Centre
4 restaurants, a bar/lounge, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space.
Hotel New Grand offers 230 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. This 4.5-star property offers access to a business center and meeting rooms.

Wired and wireless Internet access is complimentary. Event facilities measuring 4736 square feet (440 square meters) include conference space. This luxury hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Parking is available onsite for a surcharge.

Hotel New Grand has designated areas for smoking.

Le Normandie - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Il Giardino - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Yugyoan Tankuma - Overlooking the ocean, this sushi bar specializes in Japanese cuisine and serves lunch only. Reservations are required. Open daily.
The Cafe - This coffee shop specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Open daily.
Sea Guardian 2 - Onsite bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 1,500 per day)

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Il Giardino
  • Le Normandie
  • Sea Guardian 2
  • The Cafe
  • Yugyoan Tankuma

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4,736 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 18 floors
  • 2 buildings
  • Banquet hall
  • Built in 1927
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Check-in times vary by room type. Guests staying in a "Late Check-In" room type can check in at either 5 PM, 6 PM or 8 PM, depending on the room type booked. The check-in time is 2 PM for all other room types.
Breakfast is not included in the Breakfast rate plan for children ages 0-6.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Hotel New Grand
Hotel New Grand Yokohama
New Grand Hotel
New Grand Yokohama
Hotel New Grand Hotel
Hotel New Grand Yokohama
Hotel New Grand Hotel Yokohama

Hotel New Grand Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 755 out of 1002 reviews" "
Rating 8 - Good. 191 out of 1002 reviews" "
Rating 6 - Okay. 36 out of 1002 reviews" "
Rating 4 - Poor. 11 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Seong Hoon, Yokohama

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, had good service, and a convenient location. The hotel is a historic place, so learning about the famous past guests was also interesting.
Stayed 1 night in Sep 2024

10/10 Excellent

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and staff, good dining.
Stayed 1 night in Sep 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Mikiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very special place. I like everything.
Stayed 1 night in Aug 2024

10/10 Excellent

Mikiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 1 night in Sep 2024

10/10 Excellent

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel in great condition with great staff, good dining and great location
Stayed 2 nights in Aug 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel within short walking distance to lots of cool places including the hustle and bustle of Chinatown, just a few blocks away. The staff was very professional, and the view from our room was spectacular!
Stayed 1 night in Aug 2024

10/10 Excellent

kayvan, morgan hill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staffs
Stayed 1 night in Aug 2024

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay at the Hotel New Grand again. The property is immaculate. The staff very friendly. The location near the harbor and the view were phenomenal. The NORMANDIE Restaurant was very nice and we ate breakfast there each day while staying in the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Services by staff were excellent~~ very kind warm and shows willingness to help whatever I asked.
Stayed 1 night in Aug 2024

10/10 Excellent

Brace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff at a classic location. Great location next to ship terminal, park, Chinatown, and the waterfront. Excellent restraints on site, and lots of less expensive options close by. Highly recommend.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great find close to cruise ship
Stayed 2 nights in Aug 2024

8/10 Good

Roland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2024

10/10 Excellent

Arata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with professional staffs.
Stayed 1 night in Jul 2024

10/10 Excellent

ALICIA, snellville

Traveled with partner
Liked: Amenities
Easy access to the cruise port
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Andy

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walked across the street to the hotel, a porter came to assist us with our luggage. He walked us up to the counter to get checked in. Even though we did not know any Japanese, we were able to get through check in easily. After getting the keys, another employee took us up to the room while another porter took our luggage and met us at the room. The service was excellent. The hotel was clean. The AC was working properly. The property was 3 blocks from Chinatown. There is a shuttle bus from HND that stops next to the hotel. This hotel was a great stay for our family and we would come back here again.
Stayed 1 night in Jun 2024

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and the staff was exceptional!
Stayed 4 nights in Apr 2024

10/10 Excellent

SONOKA, Montrose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Gavin

Stayed 1 night in Jun 2024

10/10 Excellent

Kristen, San Francsico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Masakazu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Yamashita Park and China town. Rich history associated with General Douglas MacArthur, Charlie Chaplin and more.
Stayed 1 night in Jun 2024

10/10 Excellent

David

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff in particular when greeted well excellent
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024