6/10 Okay
Gail
Mar 4, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed at Barcelo Maya Riviera Adults for 12 days. We paid for the Premium package and totally regretted it. The whole concept of Premium is a joke. We did not receive anything that any other person would not have received. When we arrived there was fruit and sparkling water with a welcome letter for someone else, not us. The room had a very strong musty smell. In our suite we had a constant battle with housekeeping to get cups and coffee for the morning. One morning I called Premium guest services 3 times to have some delivered and none came. I had to go out into the hallways in the morning and try and find someone. I finally found 2 nice ladies who pick up the dishes outside the rooms and they washed 2 dirty ones for me. Totally unacceptable. The distance from out suite in the Premium area to the lobby is 1/4 of a mile each way so I was not going to go that far for cups. The food is some where between average and terrible. Many choices of cold breakfast foods but if you want anything from the grill the line is about a dozen to 20 people long. Ugh! The Adult Only area has 850 rooms and suites. There is only 1 lobby bar with 1 bartender. To get a drink the line is very long and slow. That was mind blowing to us. We were on the 4th floor. It is very noisy with doors slamming, furniture dragging across the floor above us and partying on their patio until past 3AM. We met some nice people but most were not even friendly. We would not stay again nor recommend it to anyone.
Gail
Stayed 11 nights in Feb 2025