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Barceló Maya Palace - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Gazebo
Junior Room | Free minibar, in-room safe, desk, blackout drapes
Private beach, white sand, beach towels, scuba diving
Sports facility

Reviews

8.8 out of 10

Excellent

Popular amenities

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Oasis Beach
    1 min walk
  • Xpu-ha Beach
    1 min walk
  • Cenote Cristalino
    13 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    261 min drive

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

  • 484 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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The price is $555
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$673 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

Barceló Maya Palace - All Inclusive

4.5-star Xpu-Ha property close to Puerto Aventuras Marina
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Palace - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine.
Rodizio - This restaurant specializes in Brazilian cuisine.
Brasserie - This restaurant specializes in French cuisine.
Caribe - This restaurant specializes in Caribbean cuisine.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.82 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1069 out of 1704 reviews" "
Rating 8 - Good. 351 out of 1704 reviews" "
Rating 6 - Okay. 151 out of 1704 reviews" "
Rating 4 - Poor. 79 out of 1704 reviews" "
Rating 2 - Terrible. 54 out of 1704 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ilva, quincy

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The vip premium checkin is horrible. 2 hours wait for staff that were slow as a sloth. I did not like it one bit. I didnt like how difficult they made booking restaurant when they were half empty during dining. We had to go every day to book next day restaurant. There was absolutely no shade from palm trees. I didn’t like it one bit. The only thing that was great every day was the waitresses at restaurants. Very professional and very friendly.
Stayed 10 nights in Aug 2024

10/10 Excellent

Nermin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach
Stayed 5 nights in Aug 2024

10/10 Excellent

Kalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay!
Stayed 9 nights in Aug 2024

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost to much time front desk
Stayed 8 nights in Aug 2024

4/10 Poor

Eustolia

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We went in a large group to celebrate my daughters quinceanera and they gave us a battle and did not make accommodations to sit us together or at least close together even with us made reservations ahead of time. The bartenders at the pool kept ignoring us and wouldn't attend to us right away. One of the bathroom doors would not open and the fridge did not work.
Stayed 12 nights in Aug 2024

10/10 Excellent

Natig, Newton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly place
Stayed 4 nights in Aug 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn't like is that the internet router has a light that blinks in the middle of the night and is strong enough to light up the whole room and wake you up.
Stayed 6 nights in Aug 2024

10/10 Excellent

Kateryna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort! Excellent Service! Great food!
Stayed 7 nights in Aug 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Barcelo Maya Palace. The hotel grounds and all is beautiful, food is good service great staff is also great very friendly. Before I booked my trip I read the reviews and I agree with the other reviews . Here is my imput. 1. Check in takes forever there is only 1 person at check in 2. If you plan on having dinner at one of the fancier restaurants there is only 1 person at the desk so it takes 20 min or more and there is always a line so expect to spend about an hour if there are more people waiting. And for the most part all the restaurants were booked when my family and I were there . 3. We were there for 5 days and on the last day before our departure the people in charge of the pool towels asked us for a card to check out towels. They didn't ask for it any other day why now. We seen multiple people upset. With the same complaints I described. A side from that our trip was awesome
Stayed 5 nights in Aug 2024

8/10 Good

Margarita

Traveled with family
Stayed 7 nights in Aug 2024

6/10 Okay

David

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Unfortunately, my daughter got food poisoning during our stay. There were several times that the meals had me running for the bathrooms afterwards as well. Other than that, it is a nice resort with a beautiful pool, good beaches, a clean room, and friendly staff. However, I don’t think we’ll be returning.
Stayed 7 nights in Aug 2024

6/10 Okay

Raymond

Traveled with family and small children
Rooms were old, no sleepers, no bathrobes, iron didn’t work….. very hard to book restaurants, food and service was poor to say the least. We have been to Mexico many times and thus was extremely disappointed.
Stayed 8 nights in Aug 2024

10/10 Excellent

REMUS PETRE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was was excelent!
Stayed 9 nights in Aug 2024

10/10 Excellent

andrae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast
Stayed 4 nights in Aug 2024

4/10 Poor

Nicole

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The reception took us six hours to get our room. The pool area has chipped seats in the water horrible horrible horrible.
Stayed 5 nights in Aug 2024

10/10 Excellent

Matthew

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay. I will definitely be returning to this hotel. The amenities, the people, the views, the everything. Worth every penny and I wish I never had to leave
Stayed 8 nights in Aug 2024

8/10 Good

TAM

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 5 nights in Aug 2024

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to the all adult riviera hotel. This was my 13th time booking with Barcelo. It was very much appreciated that the chain considered by loyalty to the chain with this upgrade. Enjoyed my stay at the all adult building and really enjoyed the facilities and staff.
Stayed 9 nights in Aug 2024

10/10 Excellent

Ellie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this resort. Food, activities, customer service, etc was great! Kids had so much fun playing at the water park and watching the night shows. I would love to go back.
Stayed 10 nights in Aug 2024

10/10 Excellent

DIANA CLAUDIA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pool , amazing
Stayed 5 nights in Aug 2024

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Angel L.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 5 nights in Aug 2024

8/10 Good

Jo-Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is impressive. Beautiful and kept well. The beach is beautiful white sand and clear ocean. The staff are kind and well accommodating. Unfortunately, we had to be moved rooms due water falling through our ceiling. It took over 3 hours (until after midnight). Nothing was voluntarily offered to make up for the inconvenience. Had to force their hand. Disappointing situation, but overall we enjoyed our visit.
Stayed 7 nights in Aug 2024

10/10 Excellent

Maksim, Matawan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food and service
Stayed 4 nights in Aug 2024

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024