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The Westin Xian

5.0 star property

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Photo gallery for The Westin Xian

Lobby
Lobby lounge
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
View from property
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Gym
  • 24/7 front desk

Explore the area

Map
66 Ci En Road, Qu Jiang New District, Xi'an, Shaanxi, 710061
  • Da Ci'en Temple
    ‪4 min walk‬
  • Giant Wild Goose Pagoda
    ‪8 min walk‬
  • Datang Everbright City
    ‪14 min walk‬
  • Xi'an (XIY-Xianyang Intl.)
    ‪56 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed, City View

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds, City View

Premium bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Twin Beds, City View

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Queen Bed

  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Westin, Family Studio, 1 Double Bed

Premium bedding, minibar, in-room safe, individually decorated

Westin, Family Studio, 1 Double Bed

  • 969 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed

Lobby lounge

Executive Room, 1 King Bed

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Lobby lounge

Club Room, 1 King Bed

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom

  • 969 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, individually decorated

Executive Suite, 1 Bedroom

  • 969 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 2 Twin Beds

Lobby lounge

Executive Room, 2 Twin Beds

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Westin, Studio, 1 King Bed

Westin, Studio, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Westin, Studio, 1 King Bed

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, individually decorated

Club Suite, 1 Bedroom

  • 969 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Living area | LCD TV, fireplace, iPod dock, toys

Junior Suite, 1 Bedroom

  • 969 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Premium bedding, minibar, in-room safe, individually decorated

Suite, 3 Bedrooms

  • 969 sq ft
  • Sleeps 4
  • 3 Double Beds

Similar properties

Exterior

Hilton Xian

  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
4.5 out of 5, Wonderful, (418)
The price is $64
per night
$75 total
includes taxes & fees
Feb 25 - Feb 26
Hilton Xian

About this property

The Westin Xian

5-star Xi'an hotel, connected to a shopping center in Qujiang New District
3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
The Westin Xian offers 321 accommodations with fireplaces and iPod docking stations. These individually decorated accommodations have separate dining areas. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heavenly Spa has massage/treatment rooms. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
In addition to a full-service spa, The Westin Xian features an indoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and 9 meeting rooms. Event facilities measuring 16038 square feet (1490 square meters) include a conference center. This Art Deco hotel also offers a children's pool, a sauna, and spa services. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Westin Xian is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Five Zen5es - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Mai - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Seasonal Tastes - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open 24 hours. Open daily.
Mix Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CNY 158 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Five Zen5es
  • Mai
  • Mix Bar
  • Seasonal Tastes

Things to do

  • 24-hour health club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 9 meeting rooms
  • Business center
  • Conference center (16,038 square feet of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Grab bar near toilet
  • Lever door handles
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 158 per person
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6 AM to 11 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Westin Hotel Xian
Westin Xian
Xian Westin
The Westin Xian China/Shaanxi
Westin Xian Hotel
The Westin Xian Hotel
The Westin Xian Xi'an
The Westin Xian Hotel Xi'an

The Westin Xian Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 155 out of 247 reviews
Rating 8 - Good. 71 out of 247 reviews
Rating 6 - Okay. 12 out of 247 reviews
Rating 4 - Poor. 8 out of 247 reviews
Rating 2 - Terrible. 1 out of 247 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chicheung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Fuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience. The hotel is within walking distances of many places of interest.
Stayed 6 nights in Nov 2024

10/10 Excellent

Li Eng G

Stayed 2 nights in Oct 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great location, facilities were very nice, overall very pleasant experience.
Stayed 1 night in Oct 2024

10/10 Excellent

Nong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, all staff are very friendly
Stayed 4 nights in Oct 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Hsiu

Traveled with family
Disliked: Staff & service, property conditions & facilities
No window view. Building blocks outside windows.
Stayed 3 nights in Jul 2024

10/10 Excellent

lei

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jun 2024

10/10 Excellent

Yuehong

Liked: Cleanliness, property conditions & facilities
Perfect location
Stayed 2 nights in Jun 2024

10/10 Excellent

Zane

Stayed 1 night in Jun 2024

8/10 Good

Hua

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The location is very good and there is a wide range of food at breakfast Buffett, including Chinese and western cuisine. The room is outdated a bit but clean. I reserved a city view room but was given a room with sort of garden view. When I asked the hotel staff, I was told that the room with city view is generally noisy and it really sounds like an excuse. I just hoped that when checking in, they should’ve made it clear to me.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ming

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing experience staying at Westin
Stayed 3 nights in Dec 2023

2/10 Terrible

Qing

Disliked: Cleanliness, staff & service, property conditions & facilities
I recently booked an executive suite based on the appealing photos showcasing a beautiful view. However, upon checking in, I was informed by the front desk that the room I had booked was not available. After consulting with a supervisor, they informed me that the room was now available, but it did not offer the promised view displayed in the room details. To my disappointment, the supervisor explained that the photo in the room details was actually taken from a bar within the building and was unrelated to the room itself. Furthermore, when I entered the room, I immediately noticed that the trash cans had not been cleaned, and there was a strong odor resembling urine near the door. This lack of cleanliness was disheartening and added to my overall negative experience during check-in. However, I must acknowledge that the location of the hotel is quite pleasant. In summary, my check-in experience was unsatisfactory due to the unavailability of the promised room with a view, the misleading photo in the room details, and the cleanliness issues within the room. Nonetheless, I appreciate the hotel's desirable location.
Stayed 2 nights in Oct 2023

10/10 Excellent

BILL

Liked: Cleanliness, staff & service, property conditions & facilities
Great area，prime location.
Stayed 2 nights in Jun 2023

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right next to Pagoda and many food & shopping options nearby. Very friendly and caring staff, allowing us to check in in the morning into an upgraded and very spacious room. The only thing that lacks slightly back behind the high hotel standard is the swimming pool with a little outdated facilities and sombre atmosphere. The hotel offers free entrance into the art museum attached which is worth a visit e.g. after enjoying the rich and tasty breakfast.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

4/10 Poor

Charles

Business traveler, Traveled with family
Dark poorly lit corridors rooms considerable distance away from reception poorly signposted Water stained bathrooms, slate tiles poorly fixed
Stayed 1 night in Nov 2019

10/10 Excellent

Daniel

Stayed 4 nights in Oct 2019

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic faculty, service and location!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Trevor

Disliked: Cleanliness, property conditions & facilities, room comfort
Substandard Westin, very disappointed
The hotel is located in a nice area however the service needs attention. On Sunday morning at 9am we were woken up by very loud noise of people shouting at each other in the hallway. This lasted about more than 30 min... until we called reception and was notified there was a wedding party that morning. Not a single apologies from staff or management team. This totally written off the hotel for us ... the rooms are dark and tired and bathroom needs renovation ... not the usual Westin feel i am afraid.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly can't say I've enjoyed a hotel stay as much. From the spacious room, fabulous food, friendly attentive service to great location this hotel has it all you will not be disappointed. We travel a fare bit and have been a member of another hotel chain for years but will definitely be changing if this is the level of service Westin offers. I hope this is a benchmark followed by other hotels in the group. There staff training is faultless. Will be back.
Stayed 2 nights in Apr 2019

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very good location, spacious room and nice staff, kids enjoyed the stay
Stayed 3 nights in Apr 2019