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Hotel Spa Shalam

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Spa Shalam

1 bedroom, iron/ironing board, free WiFi, bed sheets
Indoor pool
1 bedroom, iron/ironing board, free WiFi, bed sheets
Lobby sitting area
Children's area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pool
  • Room service
  • Parking included
  • 24/7 front desk

Explore the area

Map
Pedro Anaya No. 31, Col. 2 de Abril, Coatepec, VER, 91500
  • Coatepec Market
    ‪17 min walk‬
  • Cerro de Culebra
    ‪3 min drive‬
  • Texin Events Coatepec
    ‪4 min drive‬
  • Xalapa, Veracruz (JAL-El Lencero)
    ‪29 min drive‬

Room options

View all photos for Superior Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Superior Room

  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 144 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 144 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

View all photos for Superior Double Room

1 bedroom, iron/ironing board, free WiFi, bed sheets

Superior Double Room

8.0 out of 10
Very good
(1 review)
  • 144 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

1 bedroom, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Spa Shalam

3-star Coatepec hotel with indoor pool
This smoke-free hotel features an indoor pool, spa services, and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a front-desk safe. Change of towels is available on request.
Hotel Spa Shalam offers 16 accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with satellite channels. This Coatepec hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and massages.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This Coatepec hotel also offers an indoor pool, spa services, and a terrace. Onsite self parking is complimentary.

Hotel Spa Shalam is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:30 AM and 11:00 AM.
Room service is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:00 AM

Things to do

  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Hot stone massages

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
There is limited hot water on site
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Spa Shalam Coatepec
Spa Shalam Coatepec
Spa Shalam
Hotel Spa Shalam Hotel
Hotel Spa Shalam Coatepec
Capital O Hotel Spa Shalam
Hotel Spa Shalam Hotel Coatepec

Hotel Spa Shalam Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 31 out of 71 reviews
Rating 8 - Good. 29 out of 71 reviews
Rating 6 - Okay. 6 out of 71 reviews
Rating 4 - Poor. 1 out of 71 reviews
Rating 2 - Terrible. 4 out of 71 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Practicality and value

Overall great stay for the purpose. The hotel is a bit away form downtown but a very safe and quiet area. The staff is super friendly so that goes a long way.
View from 3rd floor
Room
Patio near room
Included breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Ulises

Stayed 1 night in Aug 2024

6/10 Okay

maria del Rosario

Traveled with family
Liked: Staff & service
The hotel needs some TLC. A little over priced for the hotel conditions. The pool and jacuzzi, not inviting at all.
Stayed 2 nights in Jun 2024

8/10 Good

ceci

Stayed 1 night in Mar 2024

10/10 Excellent

Pablo, lakeside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great . the service, excellent
Stayed 1 night in Dec 2023

6/10 Okay

Alberto, New Paltz

Traveled with family
Disliked: Amenities
Not what we expected
Stayed 1 night in Jun 2023

10/10 Excellent

luz del carmen

Stayed 1 night in May 2023

10/10 Excellent

jona

Stayed 1 night in May 2023

10/10 Excellent

hg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

ROBERTO

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Está en una colonia que se siente inseguridad por la noche ya que está muy solitario y obscuro
Stayed 1 night in Mar 2025

8/10 Good

NAYALI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atención muy buena

El chico que nos recibió en el turno de la noche muy atento
Stayed 1 night in Jan 2025

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En lo personal las instalaciones estan bien, comodas y acogibles. Tiene un pequño lugar para niños, lo que es perfecto para mí, sobre todo el servicio...son muy amables y atentos
Stayed 1 night in Jan 2025

10/10 Excellent

Aida

Stayed 1 night in Jan 2025

8/10 Good

Juan Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está alejada del centro
Stayed 1 night in Dec 2024

10/10 Excellent

RICARDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

8/10 Good

Jose Raul

Stayed 1 night in Nov 2024

10/10 Excellent

ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta servicio de alimentos

Una estancia muy agradable, el detalle es que no tienen servicio de alimentos!!! Sería ideal que lo contemplaran, es un concepto muy padre, como para que tengan este detalle
Stayed 1 night in Sep 2024

2/10 Terrible

Crisanta

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene hormigas y chinches
Stayed 1 night in Aug 2024

2/10 Terrible

Israel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No sirve el jacuzzi La alberca nunca se calentó el agua Quedaron de avisarme horarios para masaje y nunca lo hicieron Tardaron media hora en abrir la puerta de entrada
Stayed 2 nights in Jul 2024

2/10 Terrible

Rodrigo

Stayed 1 night in Jun 2024

8/10 Good

maria de la luz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena opción para quedarse si vas en auto. Habitaciones súper amplias, agua caliente muy bien. Lo único malo es que está un poco alejado del centro y los alrededor no son muy bonitos.
Stayed 1 night in May 2024

10/10 Excellent

claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excelente lugar, agradable, el personal muy amable lo recomiendo mucho.
Stayed 3 nights in Mar 2024

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien en general, excelente servicio, lo único difícil es que estaban trabajando en el hotel y hubo mucho ruido de martillazos
Stayed 2 nights in Feb 2024

10/10 Excellent

Iván

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general bien, atentos en recepción tanto en entrada como salida
Stayed 1 night in Feb 2024

10/10 Excellent

Eugenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel limpio y habitación con muy buen espacio, muy amplia. Lo que no me gustó es que huele un poco a humedad.
Stayed 1 night in Nov 2023