This smoke-free hotel features an indoor pool, spa services, and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a front-desk safe. Change of towels is available on request.
Hotel Spa Shalam offers 16 accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with satellite channels. This Coatepec hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and massages.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This Coatepec hotel also offers an indoor pool, spa services, and a terrace. Onsite self parking is complimentary.
Hotel Spa Shalam is a smoke-free property.
A complimentary continental breakfast is served each morning between 8:30 AM and 11:00 AM.
Room service is available.
Languages
Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Height restrictions apply for onsite parking
Free self parking on site
Food and drink
Free continental breakfast available daily 8:30 AM to 11:00 AM
Things to do
Indoor pool
Family friendly
Indoor pool
Conveniences
24-hour front desk
Safe at front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Outdoors
Terrace
Spa
Hot stone massages
Accessibility
No elevator
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Hair dryer
Private bathroom
Shampoo
Soap
Towels provided
Entertainment
32-inch flat-screen TV with satellite channels
Food and drink
Room service
More
Iron/ironing board
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18
Check-out
Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Optional extras
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have elevators
There is limited hot water on site
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Property is also known as
Hotel Spa Shalam Coatepec
Spa Shalam Coatepec
Spa Shalam
Hotel Spa Shalam Hotel
Hotel Spa Shalam Coatepec
Capital O Hotel Spa Shalam
Hotel Spa Shalam Hotel Coatepec
Hotel Spa Shalam Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 31 out of 71 reviews
10 - Excellent
31
Rating 8 - Good. 29 out of 71 reviews
8 - Good
29
Rating 6 - Okay. 6 out of 71 reviews
6 - Okay
6
Rating 4 - Poor. 1 out of 71 reviews
4 - Poor
1
Rating 2 - Terrible. 4 out of 71 reviews
2 - Terrible
4
8.8/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Jorge
Traveled with family
Nov 15, 2024
Liked: Cleanliness, staff & service, room comfort
Practicality and value
Overall great stay for the purpose. The hotel is a bit away form downtown but a very safe and quiet area. The staff is super friendly so that goes a long way.
Jorge
Stayed 1 night in Nov 2024
10/10 Excellent
Ulises
Aug 30, 2024
Ulises
Stayed 1 night in Aug 2024
6/10 Okay
maria del Rosario
Traveled with family
Jul 1, 2024
Liked: Staff & service
The hotel needs some TLC. A little over priced for the hotel conditions. The pool and jacuzzi, not inviting at all.
En lo personal las instalaciones estan bien, comodas y acogibles. Tiene un pequño lugar para niños, lo que es perfecto para mí, sobre todo el servicio...son muy amables y atentos
Una estancia muy agradable, el detalle es que no tienen servicio de alimentos!!! Sería ideal que lo contemplaran, es un concepto muy padre, como para que tengan este detalle
No sirve el jacuzzi
La alberca nunca se calentó el agua
Quedaron de avisarme horarios para masaje y nunca lo hicieron
Tardaron media hora en abrir la puerta de entrada
Buena opción para quedarse si vas en auto. Habitaciones súper amplias, agua caliente muy bien. Lo único malo es que está un poco alejado del centro y los alrededor no son muy bonitos.