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Hotel Altus Palace - Destigo Hotels

5.0 star property

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Photo gallery for Hotel Altus Palace - Destigo Hotels

Pool
Front of property
Free toiletries, hair dryer, bathrobes, slippers
Superior Apartment | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Junior Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • 24/7 front desk

Explore the area

Map
15 Wierzbowa, Wroclaw, Dolnoslaskie, 50-055
  • Wroclaw Market Square
    ‪7 min walk‬
  • Wroclaw Town Hall
    ‪9 min walk‬
  • Wroclaw Zoo
    ‪5 min drive‬
  • Wroclaw (WRO-Copernicus)
    ‪18 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Twin Room

  • 226 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Apartment

Superior Apartment | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Apartment

  • 474.00 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Exclusive Apartment

Exclusive Apartment | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Exclusive Apartment

  • 549 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Room

Junior Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Double Room

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Design Double Room (with Mezzanine)

Design Double Room (with Mezzanine) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Design Double Room (with Mezzanine)

  • 355 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Double Room

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Studio Suite

  • 549 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hotel Altus Palace - Destigo Hotels

5-star hotel in Wroclaw City Center
This hotel features a full-service spa, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Hotel Altus Palace - Destigo Hotels offers 81 accommodations with minibars and safes. Each accommodation is individually decorated. 43-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a hot tub, a sauna, and a 24-hour fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.
In addition to a full-service spa, Hotel Altus Palace - Destigo Hotels features a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of 3 meeting rooms and coworking spaces. This luxury hotel also offers a 24-hour fitness center, spa services, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in July 2022.

Hotel Altus Palace - Destigo Hotels has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
WIERZBOWA 15 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LOBBY BAR - Onsite bar. Open daily.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Uncovered self parking on site (PLN 150 per day)
  • Valet parking on site (PLN 150 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 130 to 130 for adults and PLN 130 to 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • LOBBY BAR
  • WIERZBOWA 15

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Garden

Full-service spa

  • In-room massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - July 2022
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 150 per pet, per day
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 130 to 130 for adults, and PLN 130 to 130 for children
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 4)
  • Uncovered self parking fee: PLN 150 per day
  • Valet parking fee: PLN 150 per day
  • Pet fee: PLN 150 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Altus Palace
Altus Destigo Hotels Wroclaw
Hotel Altus Palace Destigo Hotels
Hotel Altus Palace - Destigo Hotels Hotel
Hotel Altus Palace - Destigo Hotels Wroclaw
Hotel Altus Palace - Destigo Hotels Hotel Wroclaw

Hotel Altus Palace - Destigo Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 294 out of 348 reviews
Rating 8 - Good. 39 out of 348 reviews
Rating 6 - Okay. 8 out of 348 reviews
Rating 4 - Poor. 2 out of 348 reviews
Rating 2 - Terrible. 5 out of 348 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Marsha

Stayed 4 nights in Feb 2025

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and beautiful property. They would benefit from having a more obvious entrance or person at the outside door. Spa was fantastic and room with turndown service excellent.
Stayed 1 night in Feb 2025

2/10 Terrible

Mehmet

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

To expensive and noisy

Stay away from it very expensive everything and trams are non stop almost 24 hours You can’t get sleep at all, rooms are with steps and ladders Won’t recommend at all. Not: car park is £30 over night stay Very very expensive it’s not real hotel it’s like house turn in to hotel but naaaaaaaah
Stayed 1 night in Feb 2025

10/10 Excellent

Lance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great Hotel.

This is my second time staying at this hotel. I'm specifically picked it because of its location near the center of town and it's amazing staff and comfortable rooms. If I ever visit the city again I'll stay here again because it's just simply a great Hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

DAVID

Stayed 1 night in Jan 2025

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Lucian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star done properly.

Fantastic hotel, from climbing up the marble staircase to the lovely bedrooms to taking timeout in the spa complex everything was perfect. Well worth the little extra.
Stayed 2 nights in Jan 2025

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Wroclaw for my husbands birthday over New Year. After reading reviews i contacted the hotel to ask if it was possible to have a room away from the tram line which runs right past and to make them aware it was a special occasion. They offered balloons in the room which i had to pay for (no problem with that) but they were a little disappointing (5 standard latex balloons). We also ended up with a room right on the tram side which you really can hear and feel when the tram passes...but you get used to it. The hotel itself is really lovely though. The decor was gorgeous, it was absolutely spotless and the hotel is in a great location so you can walk everywhere. Some of the front desk staff weren't too friendly, you didn't get a hello or goodbye when greeting them when passing the desk but its not a huge issue and maybe just a difference in cultures. The spa was also a lovely addition that we used a number of times. Overall i would definitely recommend Altus Palace and if i was to visit would absolutely stay there again.
Stayed 4 nights in Dec 2024

10/10 Excellent

S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel worth visiting

Great hotel , everything great apart from the fact that spa was very small and it was loud with few small kids playing in a tiny pool. That should introduce children hour at the pool .
Stayed 4 nights in Dec 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel expecting a luxurious room and a relaxing wellness stay, but our experience was mixed. The room we were given had windows so high above our heads it felt like a prison cell—not terrible, but certainly not what we anticipated. I asked if we could switch rooms, but unfortunately, there were no alternatives without the same issue. The breakfast, however, was absolutely superb. It offered everything you could want, and the service was attentive. That said, there was one notable issue: when we were seated, a silverfish was crawling on the table. We didn’t sit down and called a waitress to address it. The silverfish was still alive and scurried away before the waitress could grab it with napkins. Rather than offering us a different table, she asked if she should simply change the tablecloth. While I agreed, it was an awkward situation as we stood there watching her clear the table, find the right-sized tablecloth, and reuse the same silverware, which the silverfish had crawled over. That made us a bit uncomfortable. A 5-star hotel should have a better protocol for handling such situations, like immediately relocating guests to a new table. On a brighter note, the breakfast itself was delicious—truly one of the best I’ve had! The spa experience was also a mix. While the amenities were clean and well-maintained, the water in the Jacuzzi was disappointingly not warm enough to relax in. We had to warm up in the sauna instead.
Stayed 2 nights in Dec 2024

10/10 Excellent

Zenon

Stayed 2 nights in Dec 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, comfortable and beautiful. Highly recommend. Staff was friendly and helpful
Stayed 5 nights in Nov 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with excellent evening meal and superb breakfast, though a little pricey in restaurant. Everything was of superb quality. Loved it. Only draw back is that some rooms are noisy due to the tram going within six feet of side of hotel. Notwithstanding this excellent and we would highly recommend.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel great service
Stayed 2 nights in Nov 2024

8/10 Good

Emma

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Kwang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Paige

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very friendly staff. Location is ideal for walking around and visiting the Christmas markets
Stayed 2 nights in Dec 2024

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Clean, quiet, comfortable, convenient location. Kind service. Lovely town.
Stayed 2 nights in Dec 2024

10/10 Excellent

Halina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, in excellent condition.
Stayed 4 nights in Nov 2024

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, amenities
Perfect location
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a quiet area but close to the city centre. The staff were very friendly. Very comfortable bed, lovely free breakfast. We were sorry only to be staying for one night but would definitely stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Isabella, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything except the noise from outside. Tramway too loud! Breakfast ends too soon. It should be open minimum until 12pm.
Stayed 7 nights in Nov 2024

10/10 Excellent

Kevin, Coldspring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property, the rooms everything about this place is amazing! They bring you cookies at night and the bathrooms have heated floors. Such a nice place, and friendly staff. I would go back to this location just for the Hotel!
Stayed 2 nights in Nov 2024