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Quality Inn & Suites Hanes Mall

2.5 star property

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Photo gallery for Quality Inn & Suites Hanes Mall

Seasonal outdoor pool
Point of interest
Lobby
Seasonal outdoor pool
Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Breakfast included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
2008 S Hawthorne Rd, Winston-Salem, NC, 27103
  • Novant Health Forsyth Medical Center
    ‪5 min walk‬
  • Hanes Mall
    ‪10 min walk‬
  • Wake Forest University Baptist Medical Center
    ‪4 min drive‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪12 min drive‬

Room options

View all photos for Accessible Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom, Non Smoking

  • 576 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 2 Double Beds, Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Single Room, 2 Double Beds, Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking (Upgrade)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Smoking (Upgrade)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

Similar properties

Interior

Sleep Inn Hanes Mall

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1001)
The price is $81
per night
$94 total
includes taxes & fees
Apr 30 - May 1
Sleep Inn Hanes Mall

About this property

Quality Inn & Suites Hanes Mall

Winston-Salem hotel walkable to Novant Health Forsyth Medical Center
A seasonal outdoor pool, a business center, and a 24-hour front desk are available at this hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a garden, a picnic area, and RV/bus/truck parking are onsite.
Quality Inn & Suites Hanes Mall offers 146 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Winston-Salem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and 3 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and a garden. Onsite self parking is complimentary.
A complimentary self-serve breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The seasonal pool will be open from May 26 to September 04

Property is also known as

Quality Inn Winston Salem
Quality Winston Salem
Winston Salem Quality Inn
Quality Inn Hanes Mall Winston-Salem
Quality Inn Hanes Mall
Quality Hanes Mall Winston-Salem
Quality Hanes Mall
Quality Inn Suites Winston Salem
Quality Inn Suites Hanes Mall
Quality & Suites Hanes Mall
Quality Inn & Suites Hanes Mall Hotel
Quality Inn & Suites Hanes Mall Winston-Salem
Quality Inn & Suites Hanes Mall Hotel Winston-Salem

Quality Inn & Suites Hanes Mall Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 265 out of 1001 reviews
Rating 8 - Good. 320 out of 1001 reviews
Rating 6 - Okay. 172 out of 1001 reviews
Rating 4 - Poor. 113 out of 1001 reviews
Rating 2 - Terrible. 131 out of 1001 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Isabelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homeless shelter
I have stayed at such a low class place. The are rude and disrespectful. Homeless people have over taken this establishment. Decent people can't stay here because your staff have become the gate keeper for bums. I can you see you facing a serious lawsuit. I suggest you stop housing junkies and homeless people with working people. I am a nurse and I know people on drugs and people with mental health problems. I suggest you do like the Wyndham did and remove your good name from this homeless shelter. Very disappointed and disgusted.
Stayed 3 nights in Dec 2024

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Dina

Stayed 1 night in Dec 2024

4/10 Poor

Neffy

Stayed 1 night in Dec 2024

2/10 Terrible

Angelina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Continental breakfast was a joke. They only had waffles, muffins, cereal, yogurt, and apple juice available during my stay. No source of protein and the oranges offered looked to be going bad. I killed a total of three roaches inside the room while it was 30 degrees outside. Roaches hibernate in the cold so if I saw three in the middle of winter, I could only imagine how bad it gets in the summer. Carpets appeared to have never been cleaned as within an hour of my stay, my white socks were black. Towels weren’t included in my stay. Even so, I wouldn’t have showered as the bathroom was filled with mold and stains all over the walls and floors. Mattress had yellow stains with no cover, sheets were stained and had cigarette burns. The two pillows offered were flat and half the size of a standard ones. The outside area of the place was also stained all over, certain areas smelled rancid due to urine and vomit. Noise travels through the rooms so you will hear the full conversation of anyone walking or staying nearby. Unfortunately, we were placed next to a couple having an argument. I typically wouldn’t complain for the price but we paid $80 for the night, and although the reservation never indicated a $100 deposit would be collected. We were informed and charged at check in plus weren't refunded until a week after checkout.. the highlight of it all was a roach ended up joining us home. It was a little surprise when I unpacked my bag. I wouldn't recommend.
Stayed 1 night in Dec 2024

8/10 Good

Mars

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. Hotel might not be modern but it’s clean and safe.
Stayed 1 night in Dec 2024

4/10 Poor

Charles

Stayed 2 nights in Nov 2024

8/10 Good

Tenika, Buffalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean all around and the staff was really nice
Stayed 4 nights in Dec 2024

10/10 Excellent

Heather

Stayed 2 nights in Nov 2024

8/10 Good

Isaul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Delmer H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jacob

Business traveler
Liked: Staff & service
The property was a bit outdated, but the stay served it's purpose. There was a smell of dirty laundry-like, dirty socks coming from the floor in certain spots near the head of the bed. There was sounds of pigeons cooing coming from the ceiling all through the night and the ice maker rattled. Other than that, the staff was nice and kind.
Stayed 2 nights in Nov 2024

6/10 Okay

Angela

Stayed 1 night in Nov 2024

6/10 Okay

Dennis

Liked: Staff & service
Disliked: Cleanliness
DONT
Stayed 5 nights in Nov 2024

6/10 Okay

Jonathan

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Nov 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

De'Essence

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The experience was not great due to noisy dogs from the next room, and the tub and sink were extremely clogged. The first desk was notified about the issue and nothing was done to fix it. However, the room was clean and location was convenient.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

arlene

Traveled with partner
Disliked: Amenities, property conditions & facilities
Sad when I saw property online it was totally different, we had wallpaper hanging off walls , mold open vents, a shower head that barely dribbling. The only high light was the friendly staff, the attempted to assist with our issues , moved our room , cleaned mold from shower and replaced shower head. I thanked them they were the only reason we stayed
Stayed 3 nights in Nov 2024

2/10 Terrible

Amie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was flooded and in terrible condition. The exterior was poorly maintained and the stairwell smelled like urine. It was awful and there was no way we could stay.
Stayed 2 nights in Sep 2024

8/10 Good

rolando, boca raton

Stayed 3 nights in Oct 2024

10/10 Excellent

Joshua

Stayed 1 night in Oct 2024

6/10 Okay

Crystal

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice staff but the property is not in good condition.
Stayed 3 nights in Oct 2024

10/10 Excellent

Annazette

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2024

4/10 Poor

Robert

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024