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Quality Inn & Suites Hanes Mall

2.5 star property

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Photo gallery for Quality Inn & Suites Hanes Mall

Seasonal outdoor pool
Point of interest
Free daily self-serve breakfast
Lobby
Aerial view

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
$72
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
2008 S Hawthorne Rd, Winston-Salem, NC, 27103
  • Novant Health Forsyth Medical Center
    ‪5 min walk‬
  • Hanes Mall
    ‪10 min walk‬
  • Wake Forest University Baptist Medical Center
    ‪4 min drive‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪12 min drive‬

Room options

View all photos for Accessible Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom, Non Smoking

  • 576 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 2 Double Beds, Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Single Room, 2 Double Beds, Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking (Upgrade)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Smoking (Upgrade)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

Similar properties

Interior

Sleep Inn Hanes Mall

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.9 out of 5, Good, 1,004 reviews
Sleep Inn Hanes Mall

About this property

Quality Inn & Suites Hanes Mall

Winston-Salem hotel walkable to Novant Health Forsyth Medical Center
A seasonal outdoor pool, a business center, and a 24-hour front desk are available at this hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a garden, a picnic area, and RV/bus/truck parking are onsite.
Quality Inn & Suites Hanes Mall offers 146 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Winston-Salem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and 3 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and a garden. Onsite self parking is complimentary.
A complimentary self-serve breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The seasonal pool will be open from May 26 to September 04

Property is also known as

Quality Inn Winston Salem
Quality Winston Salem
Winston Salem Quality Inn
Quality Inn Hanes Mall Winston-Salem
Quality Inn Hanes Mall
Quality Hanes Mall Winston-Salem
Quality Hanes Mall
Quality Inn Suites Winston Salem
Quality Inn Suites Hanes Mall
Quality & Suites Hanes Mall
Quality Inn & Suites Hanes Mall Hotel
Quality Inn & Suites Hanes Mall Winston-Salem
Quality Inn & Suites Hanes Mall Hotel Winston-Salem

Reviews

Quality Inn & Suites Hanes Mall Reviews

6.8

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 267 out of 1001 reviews
Rating 8 - Good. 293 out of 1001 reviews
Rating 6 - Okay. 163 out of 1001 reviews
Rating 4 - Poor. 118 out of 1001 reviews
Rating 2 - Terrible. 160 out of 1001 reviews

Reviews

2/10 Terrible

Kristopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never doing it again
Stayed 2 nights in May 2025

2/10 Terrible

Yvette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE!!! This property is not at all what you see in the photos. As soon as we arrived to check in, we realized we had been scammed. It's a dump! The property looks like it hasn't been cleaned, painted or fixed up in YEARS! And the people loitering outside made it feel very sleazy. Unless you’re looking for a "room-by-the-hour" kind of place, DO NOT book here! RUN! The manager refused to admit that the property was misrepresented in the photos and refused to give us a refund. Thankfully we ended up staying at the Courtyard Marriott Hanes Mall which was just a few minutes away and had a wonderful stay. It was well worth paying $20 more! And fyi, the glowing reviews are fake!
Stayed 1 night in May 2025

2/10 Terrible

Shweta

Disliked: Cleanliness, property conditions & facilities
Terrible smell outside and in the rooms! Uncomfortable beds! Just hated the whole thing!
Stayed 1 night in Jun 2025

10/10 Excellent

Calvin, denton

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!!
Stayed 1 night in Jun 2025

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good place to stay for a quick trip

Everything was fine. Site Manager Tom was pleasant and helpful when needed.
Stayed 3 nights in May 2025

8/10 Good

Guy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, polite desk clerk
Stayed 1 night in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Eduardo Yaroguy

Stayed 1 night in May 2025

4/10 Poor

Steven

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The facility was older, which didn't matter that much, but the hot water being out when i was trying to get ready for my brother's funeral was just beyond unacceptable!
Stayed 6 nights in May 2025

10/10 Excellent

Chris

Disliked: Cleanliness
Stayed 1 night in May 2025

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old and out dated. The hotel lost hot water for the last 2 days wwe were there. I’ll be submitting a request for a refund. I’m done with Quality Inns.
Stayed 3 nights in May 2025

2/10 Terrible

David, Charlotte

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Tv didn’t work. Coffee maker ice machines didn’t work. Check I took forever Lobby reeked of marijuana place was just trashy
Stayed 2 nights in May 2025

6/10 Okay

Henry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities
Room assigned wasn’t cleaned. Rumpled bed. Old pizza box. Busted light. Smoke alarm falling off wall. Shared photos with front desk and they didn’t care.
Stayed 3 nights in May 2025

2/10 Terrible

R James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay anywhere but here

Checked in early but did not actually go to the room until later in the evening. TV was not working. Called front desk and did not get an answer. We saw a person sitting there when we walked by on the way to the room. Made sure the connections were good but nothing. Called again. Still no answer. Waited 10 minutes and called again. No answer. Gave up at this point. Mentioned it when checking out and was told we should have called. I stated we did that but no one would answer. He said he would tell head of something about it but no offer for any other partial refund or anything. Shower/tub had brown water coming from spigot. Very outdated and in need of massive overhaul. Had we not been in town because of family emergency and local college graduation had almost all the other hotels packed, we would not have chosen this property to stay at. And we definitely will not choose it in the future. Or recommend to anyone else.
Stayed 1 night in May 2025

10/10 Excellent

Monica

Stayed 1 night in May 2025

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so outdated and dirty. Not sure if it was booking through Expedia at a different rate than the 160.00 they gave me when I called. The room was so filthy and springs in bed were poking our back all night. Bathroom in all corners and bathtub were caked with filth and had holes in the wall. One would say why did you stay and it’s because Expedia does not refund. So we used our blankets and laid with them. Then had to wash before heading out for our continued drive. The carpet in the room felt very gummy. Expedia needs to do a better review on these properties. One call to the health department 🤔 😉 and this place would be shut down. Unfortunately had to leave a message for today but Monday they will hear about it.
Stayed 1 night in May 2025

6/10 Okay

william

Liked: Staff & service

Pain in the butt

When I booked the room it wasn't clear it was a smoking room. The water pressure was low. And when we got ready to leave a car parked right behind my truck making it impossible to get out. I went to the office to find out who the car belongs to they said there is no way for us to know we dont collect tag # anymore just go knock on doors it took a two hours to get out.
Stayed 1 night in May 2025

4/10 Poor

Jimmy Mays, dallas

Disliked: Cleanliness, property conditions & facilities
the property was having remodeling done and it wasn't noted on web site of said property,it was a bad visit.
Stayed 3 nights in May 2025

2/10 Terrible

S.L.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst weekend ever

Stayed 3 nights in May 2025

2/10 Terrible

kathi

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
In desperate need of remodeling. The only good thing about this property is the staff
Stayed 1 night in Apr 2025

2/10 Terrible

linda

Business traveler
Disliked: Cleanliness, property conditions & facilities
The bed was broken there was mold in the bath room . phone would not call out had 1roll of toilet paper.
Stayed 4 nights in Apr 2025

6/10 Okay

Robert

Business traveler
Liked: Room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Beverly, Front Royal

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was unclean and squalor like. The assigned room's bathroom floor had standing water, the table lamp between the beds did not work, the phone did not work, and the TV guide in the book directory did not match the TV nor did the TV's guide show what was on a particular channel. I alerted the office, so they moved us to another room, downstairs. This room's phone did not work, nor the TV guide. There was no vent fan for the bathroom which caused the bathroom, where the clothes closet was, to be humid. Also, I had to put down at check in a $100 deposit which I did not get back. We did not want to stay another night, so, we checked out the next morning. The gentleman at the desk explained because I booked the motel through Expedia, he could not give me a statement or refund. I would have to contact Expedia to obtain a refund for the remaining 3 nights. I have done this. However, Expedia is having difficulty getting someone to answer the phone to affirm what I told them. Very disappointing and frustrating.
Stayed 4 nights in Apr 2025

2/10 Terrible

Andy

Stayed 1 night in Apr 2025