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Embassy Suites Hotel Winston-Salem

3.5 star property

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Photo gallery for Embassy Suites Hotel Winston-Salem

Lobby
Exterior
Lobby
27-inch TV with cable channels, pay movies, MP3 dock
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Room service
  • Bar
  • Breakfast included
  • Gym
  • Housekeeping

Explore the area

Map
460 N Cherry St, Winston-Salem, NC, 27101
  • Benton Convention Center
    ‪1 min walk‬
  • Old Salem
    ‪19 min walk‬
  • Truist Stadium
    ‪20 min walk‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪6 min drive‬

Room options

View all photos for Suite, Accessible, Non Smoking

Bathroom shower

Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive, One King Bed, Non-Smoking

Executive, One King Bed, Non-Smoking | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Executive, One King Bed, Non-Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Two Queen Suite Acc with Tub Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Two Queen Suite Acc with Tub Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Premium Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite 2 Queens, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite 2 Queens, Non Smoking

  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Non Smoking

27-inch TV with cable channels, pay movies, MP3 dock

Premium Suite, Non Smoking

  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite, Non-Smoking

27-inch TV with cable channels, pay movies, MP3 dock

Two Bedroom Suite, Non-Smoking

  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Shower, free toiletries, hair dryer, towels

Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, Accessible, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, Accessible, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for King, Premium Suite, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

King, Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Winston-Salem Downtown

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.5 out of 5, Wonderful, (472)
The price is $101
per night
$114 total
includes taxes & fees
Mar 6 - Mar 7
Hampton Inn & Suites Winston-Salem Downtown

About this property

Embassy Suites Hotel Winston-Salem

3.5-star Winston-Salem hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and coffee/tea in a common area.
Embassy Suites Hotel Winston-Salem offers 146 accommodations with MP3 docking stations and safes. Rooms open to balconies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Winston-Salem hotel provides complimentary wired and wireless Internet access. Televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Embassy Suites Hotel Winston-Salem features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast and manager's reception are offered (may not be available daily). A computer station is located on site and wireless Internet access is complimentary.

A business center is on site at this 3.5-star property. Event facilities measuring 24003 square feet (2230 square meters) include conference space. This Winston-Salem hotel also offers coffee/tea in a common area, a convenience store, and room service (during limited hours).

Embassy Suites Hotel Winston-Salem is a smoke-free property.

Guests are offered a complimentary continental breakfast. A complimentary manager's reception is offered each day.
Grille Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (USD 25 per night)
  • Street parking available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Grille Restaurant and Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Living room

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24,003 square feet of conference space
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 25 per night (50 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Winston-Salem
Embassy Suites Winston-Salem
Embassy Suites Hotel Winston Salem
Embassy Suites Winston Salem
Embassy Suites Hotel Winston-Salem Hotel
Embassy Suites Hotel Winston-Salem Winston-Salem
Embassy Suites Hotel Winston-Salem Hotel Winston-Salem

Embassy Suites Hotel Winston-Salem Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 361 out of 980 reviews
Rating 8 - Good. 209 out of 980 reviews
Rating 6 - Okay. 139 out of 980 reviews
Rating 4 - Poor. 134 out of 980 reviews
Rating 2 - Terrible. 137 out of 980 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

LaToya

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basketball Trip
Overall, it was good. Rooms were old and outdated but clean enough. Breakfast was subpar. The meat was hidden behind the bar. Found hair in my food. Breakfast is usually my favorite part of staying at Embassy Suites. Hotel definitely needs to be updated asap for the price they charge. Excellent location! Lots of places to eat within walking distance.
Stayed 1 night in Oct 2024

8/10 Good

Nancy

Stayed 4 nights in Oct 2024

2/10 Terrible

Michelle

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
this property was partially renovated although not told on front end. No baseboards, holes in walls, dirty carpet...freezing cold in lobby and bar area...told could not turn heat on
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Mediocre Stay
We booked two rooms for our team this past weekend. We had originally booked for 2 nights, but called the hotel to extend our 2 rooms to 3 nights over a month ago. I called to confirm our reservation a couple days in advance. When we arrived, they claimed we only had 1 room for 3 nights and were sold out of all other rooms. I think it was a miscommunication between Hotels.com and the Hotel, however even with the reservation on our email, they offered no help at the hotel. So all 4 single adults had to stay in 1 room and share beds. This embassy suites is tired and run down. There was mold on our walls and all the baseboards were falling off. We will stay somewhere else next time we are in town.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Stayed 1 night in Oct 2024

8/10 Good

Laura L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet free rooms?
The hotel was beautiful. I had called ahead and specifically asked if they had pet free rooms and was told it was the upper 2 floors. They put me in a room at the end of a hall on the 3rd floor. I could smell pets on the way to my room, but,the room was good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tommy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Angel, Sanford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Great service.
Stayed 1 night in Oct 2024

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No one made bed AC couldn’t be shut off
Stayed 2 nights in Sep 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Lynne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Melanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel has a weird smell and the room wasn’t very clean. Blood stain on the pull out couch was an immediate “ get me out of here” feeling.
Stayed 2 nights in Sep 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very comfortable. Everyone with the staff was friends and quick to offer assistance for anything. Beyond thier control is the parking deck information. I wish there was info about this on the Hotels.com site.
Stayed 1 night in Sep 2024

10/10 Excellent

Rachana

Stayed 1 night in Aug 2024

10/10 Excellent

J JESÚS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay. I stayed there a couple of years ago, and it was not the best. The hotel and its staff have done a 360. It was an amazing stay with excellent customer service and professionalism by the staff. I'm looking forward to my next visit.
Stayed 1 night in Jul 2024

4/10 Poor

Joanna

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Convenient location but ripped curtains, ac and fridge not working, dirty elevators. Maintenance man was very nice. Tried to fix the air conditioner at 11 o’clock at night.. Dirty outdoor entrances.
Stayed 1 night in Aug 2024

6/10 Okay

SEAN

Business traveler
I reserved a king suite, and they gave me a double room
Stayed 2 nights in Aug 2024

10/10 Excellent

Justin

Business traveler
Stayed 3 nights in Aug 2024

4/10 Poor

Carrie

Stayed 1 night in Jul 2024

6/10 Okay

Mary Beth

Traveled with family
Liked: Staff & service
Average at best. Needs a lot of deep cleaning and updating. Room was generally clean and staff were very nice. Breakfast area did not look sanitary but staff was so busy that I just don’t think they could keep up with the number of guests.
Stayed 1 night in Jul 2024

10/10 Excellent

Jasper

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Britttany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful. Worst hotel I’ve stayed at
1)Parking is $25/day so budget that into the price of the hotel 2) everything is broken: elevator, A/C in our room, ice machine 3)any simple request is refused: coffee cup refresh in the room, towels (multiple requests)…. We were met with excuses and told some version of “I have 23 rooms to clean” or told to ask someone else. Crazy! We finally decided to go to the indoor pool to steal pool towels since we had a suite for 4 people and were only provided with 2 for 2 nights!!!! 4)speaking of the pool… its filthy, cloudy, had a white film on the top and pretty sure there was BLOOD on the floor. Whirlpool is broken. 5)”dinner” from the onsite restaurant is actually premade salads or sandwiches in styrofoam that are super sketchy. 6)room was filthy, bug found in the bed, not actually cleaned during stay, mildew in shower, sticky slimy bathroom floor. 7) overall the hotel is just super weirdly laid out and strange, old, needs lots of updates. Only saving grace is that food service staff are so nice. They are very friendly and accommodating when compared to other hotel staff. Breakfast and happy hour (very generous) was appreciated. But that’s not enough. Would never stay here again.
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Keep looking
Room was run down, door didn’t shut properly, HUGE gap under the door so no smoke or fire protection, I’ve machine busted.
Stayed 2 nights in Jul 2024

2/10 Terrible

premal

Disliked: Cleanliness
Stayed 2 nights in Jul 2024