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Comfort Suites Hanes Mall

2.5 star property

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Photo gallery for Comfort Suites Hanes Mall

Relax in comfort with a large bed, desk, and nightstands, set amidst a serene atmosphere.
Experience the comfort of our hotel's central entrance and enjoy a refreshing swim in the pool surrounded by lounge chairs and umbrellas.
Relax in a spacious lounge area with sofas, armchairs, and a large window.
Enjoy meals in this dining area with a long counter featuring food and beverage dispensers, wooden cabinets, and blue patterned chairs and tables.
Relax in this inviting space with a sofa, table, and bench, surrounded by framed artwork and natural light pouring in through the large window.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
200 Capitol Lodging Ct, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪7 min walk‬
  • Novant Health Forsyth Medical Center
    ‪2 min drive‬
  • Wake Forest University Baptist Medical Center
    ‪6 min drive‬
  • Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(98 reviews)
  • 324 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(44 reviews)
  • 324 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Suite, Multiple Beds, Non Smoking (Upgrade) | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking (Upgrade)

8.4 out of 10
Very good
(8 reviews)
  • 324 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(72 reviews)
  • 324 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 324 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Step into our stylish lobby, featuring a beautiful staircase, reception desk, and dining area.

Sleep Inn Hanes Mall

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1007)
$88 nightly
The price is $88 total
includes taxes & fees
Sleep Inn Hanes Mall

About this property

Comfort Suites Hanes Mall

Winston-Salem hotel close to Hanes Mall
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space, and dry cleaning are onsite.
Comfort Suites Hanes Mall offers 80 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with double sofa beds. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Comfort Suites Hanes Mall features a 24-hour fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 947 square feet (88 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, dry cleaning/laundry services, and express check-out. Complimentary self parking is available on site.

Comfort Suites Hanes Mall is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 947 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Doors are locked from 11 PM until 7 AM. Guests arriving within those hours must ring the doorbell at the hotel entrance in order to check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 2 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Service fee: USD 2.26 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 23 to September 07
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hanes Mall
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Hotel Winston-Salem
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel Winston-Salem

Comfort Suites Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1004 reviews
Rating 8 - Good. 249 out of 1004 reviews
Rating 6 - Okay. 96 out of 1004 reviews
Rating 4 - Poor. 31 out of 1004 reviews
Rating 2 - Terrible. 35 out of 1004 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Bruce

Stayed 1 night in Apr 2025

8/10 Good

Tresea

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Maid Service

The overall stay was good, but one of the maids was very rude and refused to give me towels the next day. She kept telling me to call the front desk, but the stock room was two doors down from mine nor would she give me any off her cart and I’m still confused as to why this was the case or why she was telling me to call the front desk. I did report her to the front desk, but am not sure if anything was done about it. I saw another maid coming down the hall and asked her for assistance and she was very nice and assisted me.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ruby Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
had a wonderful stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Rebecca, Montpelier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Stevi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 2 nights in Apr 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Medical trip for my daughter

The second bed in our room was missing the box spring. It was not the worst thing but it was a bit weird.
Stayed 1 night in Apr 2025

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

violet Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hospital.
Stayed 1 night in Apr 2025

8/10 Good

Traci

Stayed 2 nights in Apr 2025

6/10 Okay

Victoria, Stoneville

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my money and I never got to stay. Horrible service, unsafe atmosphere and nasty pool.
Stayed 1 night in Mar 2025

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only comment I have is the room floor and carpet need cleaned, my feet were dirty as I am a barefoot girl.
Stayed 2 nights in Apr 2025

6/10 Okay

Bonny

Business traveler, Traveled with family
The staff were not friendly and the room was shabby.
Stayed 2 nights in Apr 2025

6/10 Okay

Rachid

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2025

10/10 Excellent

Ebony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. The property itself is nice and clean. Our room was clean, there was enough linen and the beds were comfy!. The only thing is its very close to a Microtel Extended stay and it looks a little sketcy driving in.
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Krista

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort

Very Nice Stay

Check in/out was fast and people at the front were very friendly. The hotel itself seems to be well kept. The room could’ve been cleaner as there were dust bunnies on the window treatments and between the bed and wall hadn’t been cleaned in a while. The bathroom was clean, the bed itself was clean and comfortable. I would stay here again if I were to return to the area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

winkie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2025

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Lachandra, Erwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, clean rooms, hot breakfast
Stayed 1 night in Apr 2025

8/10 Good

Emily

Stayed 1 night in Mar 2025

10/10 Excellent

Jamil, Destrehan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean property, super nice staff! I will come back!
Stayed 1 night in Apr 2025