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Best Western Plus Waterfront Hotel

2.5 star property

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Photo gallery for Best Western Plus Waterfront Hotel

Exterior
Property preview
Suite, 1 King Bed, River View, Corner (with Sofabed) | View from room
Lobby
1 bedroom, premium bedding, down comforters, pillowtop beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Laundry
  • Parking available
  • Pet friendly
$127
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
277 Riverside Drive West, Windsor, ON, N9A5K4
  • Adventure Bay Family Water Park
    ‪2 min walk‬
  • Detroit Windsor Tunnel
    ‪8 min walk‬
  • Caesars Casino
    ‪8 min walk‬
  • Windsor, ON (YQG)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator (City View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Refrigerator (City View)

8.8 out of 10
Excellent
(43 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator (Panoramic View;River View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Refrigerator (Panoramic View;River View)

9.0 out of 10
Wonderful
(40 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Mountain View)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Mountain View)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator (City View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Refrigerator (City View)

8.0 out of 10
Very good
(56 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator (Panoramic View;River View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Refrigerator (Panoramic View;River View)

8.4 out of 10
Very good
(27 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Accessible, Bathtub (Mountain View)

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator (Mountain View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Refrigerator (Mountain View)

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Refrigerator & Microwave (Living Room;Walk-in Shower;River View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Refrigerator & Microwave (Living Room;Walk-in Shower;River View)

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Refrigerator & Microwave, Corner (City View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Windsor Waterfront by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,320 reviews
Holiday Inn Express Windsor Waterfront by IHG

About this property

Best Western Plus Waterfront Hotel

Windsor hotel connected to the convention center, walkable to Caesars Casino
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking. Housekeeping is available once per stay.
Best Western Plus Waterfront Hotel offers 305 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Windsor hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Best Western Plus Waterfront Hotel provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a vending machine, multilingual staff, and a fireplace in the lobby. Parking is available onsite for a surcharge.

Best Western Plus Waterfront Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
River Room Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 18 to 24.99 for adults and CAD 18 to 24.99 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • River Room Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Outdoors

  • On the boardwalk/promenade
  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 19 2025 to September 30 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30.00 per accommodation, per day, plus a deposit of CAD 30.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 18 to 24.99 for adults, and CAD 18 to 24.99 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Self parking fee: CAD 20.00 per day (in/out privileges)
  • Pet deposit: CAD 30.00 per day
  • Pet fee: CAD 30.00 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Waterfront Downtown Windsor
Waterfront Hotel Downtown Windsor
Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel
Waterfront Hotel Downtown Windsor Ontario
Windsor Hilton Hotel
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel
Best Western Plus Waterfront Windsor
Best Western Plus Waterfront
Best Western Plus Waterfront Hotel Windsor, Ontario
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel Windsor

Best Western Plus Waterfront Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 474 out of 1003 reviews
Rating 8 - Good. 254 out of 1003 reviews
Rating 6 - Okay. 128 out of 1003 reviews
Rating 4 - Poor. 73 out of 1003 reviews
Rating 2 - Terrible. 74 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cut short

Well the pool was not working but you could use the adjoining hotels pool which was inconvenient as you had to obtain a separate card to access the pool...and our room lost power
Stayed 1 night in Jun 2025

10/10 Excellent

ANGELA

Stayed 1 night in May 2025

6/10 Okay

Marrie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff were friendly! The only downside was the poor water presssyre in the shower
Stayed 1 night in Jun 2025

4/10 Poor

Tracey

Disliked: Cleanliness, amenities
4 night stay and zero cleaning or replenishment of towels, overflowing garbage.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, clean and roomy
Stayed 1 night in Jun 2025

6/10 Okay

Lina

Stayed 2 nights in Jun 2025

6/10 Okay

Lynda

Stayed 2 nights in Jun 2025

4/10 Poor

Michael

Traveled with family and small children
Disliked: Staff & service
The permanent staff is on strike. Visible security around the property. WiFi worked spottily. Most rooms were without electricity which delayed check in
Stayed 1 night in Jun 2025

2/10 Terrible

Maureen

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
We did not have electrical power or Wi-Fi in our room. Front desk was not helpful and all they did was give us false hope. Power didn't come on until after midnight. Needless to say, we had to use the bathroom in the dark, couldn't shower, etc...until morning/check out.
Stayed 1 night in Jun 2025

8/10 Good

Amanda

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a wonderful location, we stayed 2 nights. Room was nice and big and very accommodating and friendly staff.
Stayed 2 nights in Jun 2025

6/10 Okay

Randi

The panoramic view of the river was the best thing about our stay. Some of the worst parts were: cable was out for most of the night, as was the wifi. The pool was closed for use. The room wasn't the cleanest. Over all the view was great but there are some kinks they need to work out for a better stay.
Stayed 1 night in Jun 2025

8/10 Good

Shreyasee

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The food menu options are very limited.
Stayed 2 nights in Jun 2025

2/10 Terrible

Sima

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Over priced for a dirty room with no microwave and no freezer within the fridge. Water pressure in the shower is not strong. No free breakfast, additional fee for parking, gym and swimming pool were closed. And the bed is not facing the view. Terrible in every way
Stayed 2 nights in May 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Emilie

Traveled with partner
Disliked: Amenities, property conditions & facilities
There was an active strike outside the front doors which made it noisy throughout the day and night. Pool was also not available but we werent made aware upon the booking.
Stayed 1 night in Jun 2025

2/10 Terrible

Gladu

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I will never forget this place and I am not recommending to anyone…irresponsible management….
Stayed 2 nights in May 2025

2/10 Terrible

Trevor

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Look, here's the deal: the hotel is fine. The property seems nice, the rooms are good, they have all the standard stuff a hotel room has and they were, despite the problem I'll outline in a moment, quite clean and presentable. Furthermore, the front desk staff are EXCELLENT. Personable, efficient, able to deal with more complicated customers while keeping the line moving. Everything you would want in customer service representatives, beyond reproach. However, as we pulled up to check in, it became quickly clear that UNIFOR was on strike at the property. Inside, I noticed that the cleaning and maintenance staff were clearly new at their jobs - scabs, in other words. I can't abide by scabs, and if I'd known in advance that I would be aiding in crossing a picket line I would have changed my reservations. Instead, all I can do is leave this review and state that if management exercised better staff management and received better support from corporate then there would be less labour disputes and thereby less need to implicate customers in them.
Stayed 1 night in Jun 2025

2/10 Terrible

Melanie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Couldn’t find the parking. Then our vehicle wouldn’t fit. We then had to pay for the parking. Room was dirty and outdated. The only good thing was the view. Would never stay here again
Stayed 1 night in Jun 2025

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 6 nights in May 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely. Very conveniently located with a short walk to the Casino and restaurants. Beautiful views of the river. Staff was very friendly and helpful.
Stayed 1 night in Jun 2025

2/10 Terrible

PATIENCE, North Miami

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
House Keeping never came in to change sheets or clean the room till i checked out,My dustbin was full till i left....I am yet to get my deposits
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheena

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, had drunks on our floor but was still had good nights rest
Stayed 1 night in May 2025

10/10 Excellent

Neela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from the room!
Stayed 1 night in May 2025

6/10 Okay

James

Stayed 1 night in Mar 2025

8/10 Good

Gianna

Stayed 1 night in Jun 2025