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Lakes Hotel and Spa

5.0 star property

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Photo gallery for Lakes Hotel and Spa

Front of property
Penthouse Suite with Roof Top Hot Tub | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Fitness facility
Lobby sitting area
Standard Double Room, Hot Tub | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym

Explore the area

Map
Kendal Road, Bowness, Windermere, England, LA23 3EP
  • Lake Windermere
    ‪4 min walk‬
  • Bowness Pier
    ‪4 min walk‬
  • World of Beatrix Potter
    ‪8 min walk‬

Room options

View all photos for Double Room, Hot Tub (Small)

Double Room, Hot Tub (Small) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room, Hot Tub (Small)

  • Sleeps 2
  • 1 King Bed

View all photos for Ground Floor Double

Ground Floor Double | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Ground Floor Double

  • Sleeps 2
  • 1 King Bed

Exterior Suite with Hot Tub

  • Sleeps 2
  • 1 King Bed

Exterior Double Room (Direct Access to Lakes Spa)

  • Sleeps 2
  • 1 King Bed

Exterior Suite with Hot Tub Sleeps 4

  • Sleeps 4
  • 1 King Bed

Exterior Cosy Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom First Floor Apartment on Two Levels with Built in Beds

Two Bedroom First Floor Apartment on Two Levels with Built in Beds | Private kitchen | Coffee/tea maker, electric kettle

Two Bedroom First Floor Apartment on Two Levels with Built in Beds

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Double Room, Hot Tub

Standard Double Room, Hot Tub | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Double Room, Hot Tub

  • Sleeps 2
  • 1 King Bed

Exterior Cosy Double Room with Bunk/Twin Beds

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Lake Suite with Hot Tub

Lake Suite with Hot Tub | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Lake Suite with Hot Tub

  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Hot Tub

Junior Suite with Hot Tub | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite with Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Bowness Suite with Hot Tub

Bowness Suite with Hot Tub | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Bowness Suite with Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Windermere Suite with Hot Tub

Windermere Suite with Hot Tub | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Windermere Suite with Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Roof Top Suite with Hot Tub

Roof Top Suite with Hot Tub | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Roof Top Suite with Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Snug Double

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Snug Double

  • Sleeps 2
  • 1 King Bed

View all photos for Small Double

Small Double | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Small Double

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (Sleeps Three)

Family Room (Sleeps Three) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Family Room (Sleeps Three)

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (Sleeps Six)

Family Room (Sleeps Six) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Family Room (Sleeps Six)

  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Two Bedroom First Floor Apartment on Two Levels

Two Bedroom First Floor Apartment on Two Levels | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Bedroom First Floor Apartment on Two Levels

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Penthouse Suite with Roof Top Hot Tub

Penthouse Suite with Roof Top Hot Tub | Terrace/patio

Penthouse Suite with Roof Top Hot Tub

  • Sleeps 2
  • 1 King Bed

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About this property

Lakes Hotel and Spa

5-star Windermere hotel walkable to Lake Windermere
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Lakes Hotel and Spa offers 57 accommodations with safes and coffee/tea makers. 40-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested.

15 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Lakes Spa. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Lakes Hotel and Spa features a full-service spa, 15 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This luxury hotel also offers a fitness center, spa services, and a terrace. Onsite parking is available (surcharge).

Lakes Hotel and Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
The Bar - This bistro specializes in British cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
The Waterbird - This restaurant specializes in British cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (GBP 12 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Bar
  • The Waterbird

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 15 per person
  • Self parking fee: GBP 12.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are permitted in the indoor pool from 8 AM to 2 PM, with last entrance at 1 PM. Last entrance for adults is 9:45 PM.

We should mention

Pool access available from 8:00 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Burnside Hotel Windermere
Best Western Burnside Hotel
Best Western Burnside Windermere
Best Western Burnside
Burnside Hotel Bowness On Windermere
Burnside Hotel BW Premier Collection Windermere
Burnside Hotel BW Premier Collection
Burnside BW Premier Collection Windermere
Burnside BW Premier Collection
The Burnside Hotel Hotel
The Burnside Hotel Windermere
The Burnside Hotel Windermere
Best Western The Burnside Hotel
The Burnside Hotel Hotel Windermere
The Burnside Hotel BW Premier Collection
The Burnside Hotel
Lakes Hotel and Spa Hotel
Lakes Hotel and Spa Windermere
Lakes Hotel and Spa Hotel Windermere

Lakes Hotel and Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 819 out of 1010 reviews
Rating 8 - Good. 109 out of 1010 reviews
Rating 6 - Okay. 58 out of 1010 reviews
Rating 4 - Poor. 16 out of 1010 reviews
Rating 2 - Terrible. 8 out of 1010 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Gorgeous night away at this hotel couldn’t fault one thing, will 100 return
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time at the lake hotel and spa and once again it didn't disappoint. Lovely room with hot tub, spa was great, staff really friendly. Great location will definitely be back. Thanks
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, room comfort
Excepted
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely time & really enjoyed the hotel. Great for relaxing with the spa on site & 3 great places to eat on site, we would return. However, we stayed in the Penthouse & thought this could benefit from the following; 1. Ensuring the water in the shower is a power shower (not the greatest) & the water temperature is a little erratic with scolding hot most of the time, water sometimes stopping altogether. 2. Hooks on the wall as you go in to hang coats. 3. Hooks on the back of the bathroom door As very little storage 4. A coffee machine & fridge needed 5. Larger safe. The safe was not big enough to put iPads in. All the above we would expect from a 5 star Penthouse
Stayed 4 nights in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
When we arrived we were upgraded to a rooftop suite with hot tub, the room was absolutely fabulous, we were shown around all the facilities and then left to enjoy our stay, all the staff were very attentive nothing was to much, very friendly and approachable. I would highly recommend this hotel! Breakfast was amazing, we did venture into the spa not that we needed to as we had a hot tub but the clientele was not the best bit rowdy for our liking! The Pub was welcoming, food was fantastic all in all a great stay in a beautiful part of the country, will definitely be returning.
Stayed 1 night in Jan 2025

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, There was a lovely view from the bar over Lake Windemere. We had a great stay.
Stayed 2 nights in Jan 2025

6/10 Okay

Chris

Liked: Cleanliness, staff & service
It didnt meet our expectations , essential items not supplied in the room , very small bathroom , useless shower , little storage capability , window catch broken . Poor front of house communication .
Stayed 3 nights in Dec 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and free upgrade with hot tub. Thanks. Spa very nice and relaxing
Stayed 2 nights in Jan 2025

6/10 Okay

Nima, Dore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, Very helpful staff and good service in general. Great bar, although super busy and slow service. Spa is not connected to the main building and can be an interesting adventure walking cross the car park to get there. Shame there are so many plastic flowers in the rooms and everywhere. We stayed in the Bowness Suite with Hot Tub. The Room was very very basic. Uncomfortable pillows. No Mini Bar/fridge. Smallest wardrobe for clothes and basic and small en suite. The sofa in our room was unfortunately dirty. The room had limited view which was a bonus. We dinned at the restaurant and we personally didn't like the food , It was served cold and not palatable. Spoke to a couple, table next to us and decided to go to a restaurant locally with them after as they could not eat their food that was served either.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay after Christmas, stunning views from our hot tub on the balcony. Lovely hotel with a gorgeous spa, staff were very helpful and really friendly. Definitely be back.
Stayed 2 nights in Dec 2024

6/10 Okay

Joanna

Stayed 1 night in Jan 2025

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this stay for a nice break after Christmas and New Year before returning to work! Hotel was lovely and clean, staff super friendly and helpful and our room was lovely and spacious. Spa facilities if staying in the main hotel are over the car park and facilities weren’t that big. But nice all the same. Overall a very enjoyable stay but not sure if it’s worth the near £400 for just the one night, but was a nice and needed reset moving into 2025.
Stayed 1 night in Jan 2025

2/10 Terrible

Tracy

Stayed 2 nights in Dec 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely service with lovely rooms and a great spa
Stayed 1 night in Jan 2025

6/10 Okay

Nicola

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
On arrival the hotel seemed amazing, greeted by the gateman and the concierge. Our room was very small and boiling hot and lacked the basic amenities like a box of tissues, no mini bar, no bottled water, enough towels for the spa and to use in the hot tub. Bathroom is very small and outdated but very clean. Large gap under the main room door letting lots of light in all night. Every time someone in a room next door flushes the toilet or runs then tap you can here or, loudly! We had a room with a hot tub and had robes we could wear over to the spa. The robes were so small neither of us could wear them. Dinner in mazumi was nice, I had pre books this before arrival but they had no record of this but we did manage to get in, food was good, but they forgot one of our mains and no cutlery provided for dessert so everything melted whilst waiting for that. Not a bad stay but for the cost there was a lot of things that could be improved. Spa was so busy there was nowhere to sit and facilities are small so was difficult to actually use anything other than the pool. Would we stay here again for £350 per night, plus food etc - no. I’ve stayed in much much better hotels for less money
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are fantastic, facility’s are great and the food is fabulous.
Stayed 1 night in Jan 2025

6/10 Okay

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missed the mark - unless the mark is Instagram
I’ve been wanting to stay here for a long time so when another booking fell through and there was one room available at The Lakes it felt like it was meant to be. Our room was very comfortable despite being what was nicely described by concierge as “bijou” and was beautifully decorated. The staff we encountered at reception, concierge and the pub were all fabulous. Really friendly and helpful so I can’t rate them enough. So why only 3 stars? Despite The Lakes being VERY instagrammable - Bentley with a personalised number plate ready to ferry guests around, a spa lit all in low blue lighting, stunning Christmas decorations and views over the lake, the hotel misses those simple things that you’d expect of somewhere boasting the above bragging rights. Empty shampoo and shower gel at the spa meaning you couldn’t have a post spa shower, the spa was accessible through the pub which meant going through the pub in robes, the spa being freezing - hot tub was more like a bubbly plunge pool, everything was self service at breakfast - even coffee which for a hotel with its own Bentley seems completely juxtaposed. It feels like a case of style over substance which was really disappointing for us.
Stayed 1 night in Jan 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Jamie

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff extremely attentive
Stayed 2 nights in Nov 2024

10/10 Excellent

Ste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024