4/10 Poor
Nicole
Apr 15, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t recommend if you want to relax
Having stayed before I decided to book again for a relaxing weekend away with my partner. The spa is the key selling point of this hotel and I was looking forward to spending a good few hours using it whilst we were there. When we checked in at 4pm we were asked if we wanted to pay for the spa to which I said yes. We were told we could head down straight away and it was open until 8pm. We headed down at around 5pm to be told by the lovely ladies on reception that the spa was extremely busy and did we want to come back later. I said we would take our chances as it was the main reason we had come. When we entered the spa we realised they meant full of drunk rowdy guests causing chaos and not actually busy. We decided it best to leave and come back. We came back at 18:45 when we noticed a few of them had come up to the restaurant and were causing chaos in there instead. The spa was quieter but there was still a few rowdy people in there. The toilets were covered in diarrhoea which I pointed out to the girls on reception who were mortified and had quite clearly had enough of the guests that day. The whole experience was ruined for us and we felt deflated that we had spent so much money to essentially stay in a room away from drunk guests who were arguing and causing chaos in the spa, restaurant and lounge area. Don’t think we’ll ever return now which is a shame because the staff and the hotel itself is lovely!
Nicole
Stayed 1 night in Mar 2025