2/10 Terrible
S
Traveled with family
May 30, 2025
Liked: Property conditions & facilities
Disliked: Room comfort
You guys got it all wrong
My family and friends often meet here, two to three times a year to connect. This trip was much less that good, it was honestly horrible. Upon checking in the room was hot, we were told to give it some time, so we unpacked and left for a couple of hours and the room was even hotter. Call back and maintenance came over, tinkered and notified us, it could not be fixed and we would need to relocate. So now we are packing up to move rooms and of course there is zero help. Upon the last trip out we realized my granddaughter milk was left in the refrigerator and we left the keys inside as instructed. Once we got over to the new room we called and asked if maintenance could come open the door we were told no, we had to come get the key and then return the key after we retrieve the milk. No customer service or understanding, it was clear no one cared about what we were being put through at all. In the 2nd room as we started to attempt to just exist it was clear why the room was empty. Shower broken, drain for tub broken and would not hold water, no hot water, kitchen faucet broken, 2 pots in cabinet and no other cook wear, lamp in bedroom and the lamp in the living room broken, patio screen would not close so we could not open the patio door, mosquitoes galore. Maintenance came back to fix the shower and said they grab the wrong part for the kitchen and would be back, well it’s been 3 days and they never came back. I understand things happen, but this was past ridiculous!
S
Stayed 3 nights in May 2025