8/10 Good
netasha
Traveled with partner
Aug 26, 2024
Liked: Cleanliness, property conditions & facilities
I had a wonderful time overall. The hotel could improve on guest activities greatly. Live music & karaoke were offered but not not much else. If you like to sit and listen to music (sometimes live) and drink at night, this place is for you. The excursions or tours offered through the hotel were also limited for guests looking for more of an adventure beyond food and drink tours. The Adventure tours with the off road Jeep and ATV were the same, just different vehicles. However, I would recommend them. They both were great but you only need to do one of the two. You'd do better setting up your own adventure or excursions online with local vendors. The resort is walkable to town and shopping. It is safe but always use caution.
It is very hot & all hotel activities are outside. This means you eat & drink outside, etc. You may get a breeze or two.
There are no lifeguards on the resort so enter the lagoons and pool at your own discretion.
Reservations at the other on site restaurants were difficult. They were always booked no matter when we called.
I have to agree with prior guests in that I experienced rudeness of 2 female staff upon check out. Their lack of customer service skills reminded me of being in the States. They do not appear to enjoy their jobs and will make you feel you are bothering them just by being in line. Eventually a male employee checked me out within minutes and provided me with a cab to the airport, He was very kind and I wish I remembered his name.
netasha
Stayed 5 nights in Aug 2024