6/10 Okay
Andrea
Traveled with family
Apr 23, 2025
Disliked: Staff & service
The staff and service were very unfriendly. No one smiled or was friendly or helpful. They all need to be retrained. My door did not close properly or lock and I asked several times to have someone fix it and they never did. The perception I got from the staff is most of them were very lazy and unwilling to provide friendly and welcoming service. And we did tip!
The dining reservations are terrible. You can’t get a reservation for dinner on line then you have to wait on a physical line for the concierge. They can give you limited availability which is ridiculous that it is that inconvenient to get a dinner table. I stayed there 5 nights with 3 people and was only able to get a reservation 1 night. And the restaurant was half empty! Plenty of empty tables there as well as the restaurant next door so how is the availability always full when you ask to book? To avoid eating at the buffet for every meal we had to go off property to eat dinner which is not fair after paying for an all inclusive restaurant that boasts several dining options. Overall I would not return to this resort. Curacao is a nice island with lovely beaches but the service at this hotel really lessened the experience.
Andrea
Stayed 5 nights in Apr 2025