6/10 Okay
Elizabeth, Brighton
Traveled with group
Aug 27, 2024
Liked: Cleanliness
Disliked: Amenities
Acoya resort was a hit and miss all week. Checking was
Good, we asked for washed cloths that same night and told they don't have wash cloths, next day asked again, we were told yes we have them
3 days later at 11pm we got them.
We prepaid for
Breakfast and told them we won't be eating on sunday
Were told a breakfast box will be Available to take with us and
When we went to get our box they refused theytold us we
Would have to wait. Until 7 am, but we informed them the night before we
Weāre leaving at 6:30am for our excursion. We did not
Get any breakfast,there were no exception no accommodations at all we were told they have to take pictures of the food and we would hav to wait the manager knew we were coming to get a breakfast box to go and she still refused to give us the breakfast even after we were told we were all set the night before. The wouldnāt issue us a refund because the told us that the would be providing breakfast to go
That was a lie. Also,
The free shuttle bus, is a limited time 9-2 the driver showed up at 9:30 and could only take 4 people at the time and
You have to find you way back to the resort after 2pm
It gives you no time to enjoy the beach and surrounding areas
.cabanas were dirty and unkept.pool chairs limited cushions. the chairs were extremely hot no cushions
Some staff members were rude. No good lighting In the room, beds extremely small.
Patio could be cleaner No mirrors only over the sink. Iron was broken.
Elizabeth
Stayed 5 nights in Aug 2024