2/10 Terrible
Michelle
Nov 5, 2024
Liked: Amenities
Disliked: Staff & service
I reserved a HANDICAP Accessible room and when I arrived I was told the room was already given to someone else. This wasn't the only HANDICAP Accessible room & the other room needed to be cleaned. No problem, we went to dinner & came back. I was then told the room had PLUMBING issues & is unavailable. The clerk asked me if I really need a HANDICAP Accessible room, which I replied YES. I'm traveling with my 87 yr old Aunt using a walking & can barely walk. I was told I could go somewhere else to get a room. However, I already paid for this room with Expedia. I was then given a regular room with NO HANDICAP Accessabilty. I found out the next day that the clerk working the desk made a mistake & gave away our room. Apologies do me NO good. I reserved a specific room I should have received that room. I will never stay at this hotel again and I will definitely not recommend this hotel to anyone.
Michelle
Stayed 5 nights in Oct 2024