2/10 Terrible
Paul
Traveled with partner
Nov 25, 2024
Our room was on 2nd floor, twin with 2 single beds . Hotel lift did not work, we had to carry our luggage by hand . Room had electric heater what did not work, staff provided another little electric heater . On 2nd day of our stay we were woken up at 8 am , drilling and banging by the builders and we discovered there was no hot water and electric , no lights , had to have shower in dark and cold water . We were transferred to family room on the 4th floor, lift not working and we had to carry our luggage further up via endless little corridors and steep steps . Staff never offered to help. My husband is 70 and I am 64 years of age . Our new room was right under the roof of the hotel building ,water was running down the bathroom wall and ceiling in the room was damp. Bathroom was freezing cold due to no heating and gap around the bathroom window, wind would blow into the bathroom. Room was very cold , had electric plug in heater, which is not safe to leave on over night. My husband suffers from diabetes, I had to buy him hot water bottle and warm pyjama to keep him warm over night. Bathroom was nice, but there was no shelves to put our toiletries , no towel rails , had to dry our towels in the room hung over wardrobe doors . Due to storm Bert and bad weather conditions we decided to stay an extra day for safety reasons, when we paid for the room we were charged for family room, not twin. Our stay was totally opposite to what was advertised and expected
Paul
Stayed 7 nights in Nov 2024