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Viana Hotel and Spa, Trademark Collection by Wyndham

4.0 star property

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Photo gallery for Viana Hotel and Spa, Trademark Collection by Wyndham

Exterior
Indoor pool
Exterior
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
3998 Brush Hollow Rd, Westbury, NY, 11590
  • NYCB Theatre at Westbury
    ‪3 min walk‬
  • Cantiague Park
    ‪11 min walk‬
  • Roosevelt Field Mall
    ‪7 min drive‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(21 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Studio, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(13 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Hydrotherapy)

Suite, 1 King Bed, Non Smoking (Hydrotherapy) | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking (Hydrotherapy)

10.0 out of 10
Exceptional
(2 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(55 reviews)
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Hearing, Mobility Roll-In Shower)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible, Non Smoking (Hearing, Mobility Roll-In Shower)

9.4 out of 10
Exceptional
(16 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchenette (1 King Bed, Hydrotherapy)

Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Non Smoking, Kitchenette (1 King Bed, Hydrotherapy)

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility Roll-In Shower)

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility Roll-In Shower) | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility Roll-In Shower)

8.8 out of 10
Excellent
(14 reviews)
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony (1 King Bed, Hydrotherapy)

Suite, 1 Bedroom, Non Smoking, Balcony (1 King Bed, Hydrotherapy) | Frette Italian sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Non Smoking, Balcony (1 King Bed, Hydrotherapy)

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Viana Hotel and Spa, Trademark Collection by Wyndham

4-star Westbury hotel with restaurant
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free valet parking, and a free area shuttle are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Viana Hotel and Spa, Trademark Collection by Wyndham offers 116 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Viana Hotel and Spa, Trademark Collection by Wyndham features an indoor pool and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a 24-hour business center, 4 meeting rooms, and limo/town car service. Event facilities measuring 3000 square feet (279 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a sauna, and a vending machine. Onsite self parking and valet parking are complimentary.

Viana Hotel and Spa, Trademark Collection by Wyndham is a smoke-free property.

Continental breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Marco Polo - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 17.95 for adults and USD 17.95 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Marco Polo

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3,000 square feet of conference space
  • 4 meeting rooms

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay, plus a deposit of USD 200.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 17.95 for adults and USD 17.95 for children
  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for one night's stay on the guest's credit card for any bookings where payment will be made at the hotel, instead of at the time of booking.
Property Registration Number 81-0681664

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 16 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Viana
Viana Hotel
Viana Westbury
Viana Hotel Spa
Viana Hotel Spa
Viana Hotel and Spa, Trademark Collection by Wyndham Hotel
Viana Hotel and Spa, Trademark Collection by Wyndham Westbury
Viana Hotel Spa
Westbury Viana Hotel & Spa Hotel
Hotel Viana Hotel & Spa
Viana Hotel & Spa Westbury
Viana Hotel Westbury
Viana Hotel
Viana Westbury
Viana Hotel Spa
Viana
Viana & Spa Westbury

Viana Hotel and Spa, Trademark Collection by Wyndham Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 574 out of 1001 reviews
Rating 8 - Good. 206 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 61 out of 1001 reviews
Rating 2 - Terrible. 58 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aleksandr

Stayed 1 night in Mar 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away from home

Verry clean..great hospitality.
Stayed 1 night in Mar 2025

4/10 Poor

Katie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Stuart

Stayed 5 nights in Mar 2025

10/10 Excellent

Susanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traded up to this nice hotel

We were in a pinch, because we picked a different hotel, but had to leave. The concierge got us booked and in a room writhin 15 mins
Stayed 4 nights in Mar 2025

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone and everything was terrific
Stayed 1 night in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 3 nights in Mar 2025

10/10 Excellent

Subeg, South Richmond Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Charles

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Stayed 1 night in Mar 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is very nice but dining is very expensive ($18 per person for breakfast). The surrounding area is very dull and doesn’t have a lot to offer at all. But the room was very comfortable, staff very nice, and the food was good!!
Stayed 1 night in Mar 2025

6/10 Okay

Fred

Business traveler, Traveled with family
Liked: Cleanliness
Do you have roving security on your premises? If not, someone called to complain about noise from room 310. I went to the front desk and ask them if a complaint was issued. None was issued. There’s a security issue. A man with an ID badge claimed to be security. He left after we didn’t fully opened our door to room 310.
Stayed 2 nights in Mar 2025

10/10 Excellent

Josue

Stayed 2 nights in Feb 2025

10/10 Excellent

Cheryl

Stayed 2 nights in Mar 2025

8/10 Good

Eyndi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I first arrived there was an issue with the hot water in my room but we were quickly put in another room and was accommodated for the inconvenience. After all the stay was very pleasant.
Stayed 2 nights in Mar 2025

10/10 Excellent

Shino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2025

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 2 nights in Mar 2025

10/10 Excellent

Darin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Def will go back
Stayed 2 nights in Feb 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Not worth the money

The hotel itself was nice but the service was off. Nobody seemed real friendly or willing to help. When asking for help it seemed like you were interrupting. Upon check in there was no rundown of any of the hotel facts (pool hours/spa/breakfast). I responded to a text that said to respond with any needs or questions, never got an answer. For paying over 300 for 1 night I would have expected a little more than this. Just felt like an average stay in an average hotel. Not sure I’d stay again, at those rates.
Stayed 1 night in Feb 2025

10/10 Excellent

Shalane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice we were comfortable
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Viana needs a boost

Check in was seamless. Amenities missing from room: pad and pen, only one makeup remover wipe, laundry bag. For the price paid these things SHOULD have been there. When reported to hotel personnel, the response was, You could get these things by calling the front desk. The point of a higher end hotel is to have these items available NOT to have to call the front desk.
Stayed 1 night in Feb 2025

4/10 Poor

Natasha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do NOT rent the rooms with the jacuzzi bath. The water only got luck warm and unable to use the jacuzzi
Stayed 1 night in Mar 2025