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Tru by Hilton West Memphis, AR

2.5 star property

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Photo gallery for Tru by Hilton West Memphis, AR

Room, 2 Queen Beds, Accessible, Bathtub | Premium bedding, down comforters, desk, laptop workspace
Indoor pool
Lobby
Lobby
Business center

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Parking included

Explore the area

Map
1400 N.18th St., West Memphis, AR, 72301
  • Southland Casino Racing
    ‪5 min walk‬
  • Beale Street
    ‪10 min drive‬
  • FedEx Forum
    ‪11 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, down comforters, desk, laptop workspace

Room, 2 Queen Beds

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub | Premium bedding, down comforters, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

  • 336 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

  • 336 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, down comforters, desk, laptop workspace

Room, 1 King Bed

  • 336 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub, Bathtub

Room, 1 King Bed, Accessible Bathtub, Bathtub | Premium bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Accessible Bathtub, Bathtub

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham West Memphis

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, (1001)
The price is $110
per night
$127 total
includes taxes & fees
May 23 - May 24
La Quinta Inn & Suites by Wyndham West Memphis

About this property

Tru by Hilton West Memphis, AR

West Memphis hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a 24-hour front desk are onsite. Housekeeping is available on request.
Tru by Hilton West Memphis, AR offers 10 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with satellite channels and Netflix. Bathrooms include bathtubs or showers.

This West Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tru by Hilton West Memphis, AR features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers an arcade/game room, coffee/tea in a common area, and a convenience store. Complimentary uncovered self parking is available on site.

Tru by Hilton West Memphis, AR is a smoke-free property.

A complimentary buffet breakfast is served each morning between 8:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Games
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • Indoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Grocery/convenience store

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Phone accessibility kit
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 2015
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru by Hilton West Memphis, AR Hotel
Tru by Hilton West Memphis, AR West Memphis
Tru by Hilton West Memphis, AR Hotel West Memphis

Tru by Hilton West Memphis, AR Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 332 out of 575 reviews
Rating 8 - Good. 134 out of 575 reviews
Rating 6 - Okay. 56 out of 575 reviews
Rating 4 - Poor. 29 out of 575 reviews
Rating 2 - Terrible. 24 out of 575 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service
People where nice and when you ask them a question they tried to answer it and the breakfast was good
Stayed 1 night in May 2025

8/10 Good

Christina

Stayed 1 night in May 2025

6/10 Okay

Amber, Springfield

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Property is nice and updated, but the room lacked cleaning. There was hair all over the shower and looked like it had been dried not cleaned. There we giant stains on the curtains and chairs. Overall just felt like it hasnt had a good cleaning in a while.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michelle, Southaven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 3 nights in Apr 2025

10/10 Excellent

Noel

Stayed 1 night in Mar 2025

6/10 Okay

lillian

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Bathroom in room wasn’t the cleanest
Stayed 2 nights in Apr 2025

10/10 Excellent

Jakiya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Diedrich

Stayed 3 nights in Mar 2025

10/10 Excellent

Christina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Across from casino

Was passing through and spent the night. Located right across from the casino. Good location but kindy sketchy at night. Room was clean and bed was comfortable. Would recommend this hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Robert

Disliked: Cleanliness, room comfort
Was told it was a handi-cap room. It was not
Stayed 1 night in Mar 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blind in room was held in place by binder clips to keep up. Toilet was loose in room. Clean beds and quick in and out for travel. Not bad overall
Stayed 1 night in Apr 2025

6/10 Okay

Cris

The stay here was decent however the area is just a bit odd driving to get to the location of the hotel you have to go through a residential area and it is very rundown. The hotel was very nice and the room was clean however there was a sewer smell in the bathroom until we ran the water in the shower.
Stayed 1 night in Mar 2025

4/10 Poor

Cari

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The homes behind the hotel are so rundown that we were afraid to stay at first. The hotel should pay to have a tall fence put up so you cannot see those homes. Our shower was out of shampoo. The tables in our room had some sticky stuff on them. When we checked in we told the staff member we were leaving early in the morning before breakfast started and requested some yogurt or muffins be sat out for us. She said she would notify the morning person. When I checked out in the morning the most person stated she knew nothing about it and was not able to help us. I told her that we have stayed at several other Tru hotels and they have always been very accommodating when we check out early. Coffee cups did not have lids. Coffee was luke warm.
Stayed 1 night in Mar 2025

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway, but quiet room.
Stayed 1 night in Dec 2024

6/10 Okay

Danny

It’s in the hood
Stayed 1 night in Mar 2025

8/10 Good

kelly

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Loving Tru Hilton

The people were amazing and helpful with our issue. They guided me in the right direction for the situation we were in. I originally made reservation on hotels.com then changed dates up a day earlier with hotel not hotels.com. Got to hotel and they said my reservation was for day after I arrived. Hotel told me to call hotels.com so I did and they changed reservation. Only thing bad about this place is that the wallpaper was coming off in bathroom and facets in tub were very loose. Everything else was perfect in room and downstairs in lobby. They have a huge breakfast bar too.
Stayed 2 nights in Mar 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Meleiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility!! Could work on the water pressure in the shower.
Stayed 1 night in Feb 2025

8/10 Good

Mikella

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place and not too far from Memphis, TN. Great price point.
Stayed 1 night in Mar 2025

10/10 Excellent

Britnee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay.
Stayed 4 nights in Feb 2025

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick trip

Amazing Amazing front desk service. Shawna was amazing and very informative for places to go. I wish the room had a microwave wish was odd it didn't. It is directly ny the freeway but i did emjoy the room facing the casino .
Stayed 1 night in Feb 2025

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend stay

Front desk is so friendly they were efficient and really.made a point to greet guest in passing.
Stayed 2 nights in Feb 2025