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DoubleTree by Hilton West Kelowna

4.0 star property

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Photo gallery for DoubleTree by Hilton West Kelowna

Exterior
Hypo-allergenic bedding, down comforters, in-room safe, desk
2 Bedroom 2 Bathroom Deluxe Suite | View from room
Room, 1 King Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk
Indoor pool, outdoor pool, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Room service
$127
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
2569 Dobbin Rd (Hwy 97), West Kelowna, BC, V4T 2J6
  • Place, Willow Beach
    ‪3 min drive‬
  • Place, Mission Hill Family Estate
    ‪5 min drive‬
  • Place, Quails' Gate Estate Winery
    ‪8 min drive‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪30 min drive‬

Room options

View all photos for 2 Bedroom 2 Bathroom Deluxe Suite

Hypo-allergenic bedding, down comforters, in-room safe, desk

2 Bedroom 2 Bathroom Deluxe Suite

  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King bed, Accessible w/ R/I shower

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King bed, Accessible w/ R/I shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Corner

Room, 2 Queen Beds, Corner | Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Corner

  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Fitness room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Fitness room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

Room, 2 Queen Beds, Bathtub | Bathroom | Eco-friendly toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Bedrooms

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed

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About this property

DoubleTree by Hilton West Kelowna

4-star hotel in Westbank
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a 24-hour business center are onsite.
DoubleTree by Hilton West Kelowna offers 77 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This West Kelowna hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, DoubleTree by Hilton West Kelowna provides an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 3800 square feet (342 square meters) include conference space. This business-friendly hotel also offers concierge services, dry cleaning/laundry services, and a convenience store. Complimentary self parking is available on site, along with a car charging station.

DoubleTree by Hilton West Kelowna is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
DoubleTree by Hilton West Kelowna has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,800 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Elevator (32 inch wide door)
  • Handrails in stairways (30 inches high)
  • Phone accessibility kit
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Hilton Honours mobile app before check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities or services will be unavailable from July 2 2025 to August 31 2025 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of CAD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 3.00 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 25 for children
  • Pet fee: CAD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel West Kelowna
Holiday Inn West Kelowna
West Kelowna Holiday Inn
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna Hotel
Holiday Inn West Kelowna
DoubleTree by Hilton Kelowna
DoubleTree by Hilton West Kelowna Hotel
DoubleTree by Hilton West Kelowna West Kelowna
DoubleTree by Hilton West Kelowna Hotel West Kelowna

Reviews

DoubleTree by Hilton West Kelowna Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 69 out of 100 reviews
Rating 8 - Good. 18 out of 100 reviews
Rating 6 - Okay. 6 out of 100 reviews
Rating 4 - Poor. 4 out of 100 reviews
Rating 2 - Terrible. 3 out of 100 reviews

Reviews

10/10 Excellent

DONNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. It was clean, safe and parking was immediately beside the hotel. I would definitely stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond with requests. Rooms and hotel newly renovated and in great shape and high quality room
Stayed 1 night in Aug 2025

4/10 Poor

Douglas

Traveled with family
Disliked: Staff & service, amenities
Poor housekeeping, no bed fitting after 1st night sleep, dirty towels not fully replaced, no bottle drinking water available during staying. No EV charging facility provided. Please reflects to hotel management for improvement
Stayed 2 nights in Sep 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
10/10. I booked this hotel simply because it was close to an event that we were attending and it did not disappoint. From the rooms to the ammenities and most importantly
Stayed 2 nights in Sep 2025

10/10 Excellent

Deborah Jean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The interior design is fabulous. The room, the shower, everything was meticulously clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were fabulous. What we found a pleasant surprise was right behind the hotel was an entrance to the local hiking trail which was spectacular. To walk from the hotel to local grocery stores or conveniences took no more than 10 minutes. If we return to Kelowna we would definitely return to this hotel!
Stayed 4 nights in Sep 2025

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, property, room was very clean and excellent!
Stayed 1 night in Sep 2025

10/10 Excellent

krystle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is great!
Stayed 2 nights in Aug 2025

4/10 Poor

Nancy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The area around the property was a bit sketchy. The hotel is new and has a ton of basic hotel operations that they are trying to work out and makes a big difference to the experience. For the price, it does not equate to the location, the property or the experience. Stay elsewhere.
Stayed 2 nights in Aug 2025

10/10 Excellent

A Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

All of the staff were friendly and helpful. Front desk, bar and restaurant. Amazing being in such a new property too. Very well appointed and seeing our favourite amenity, a Nespresso machine, was the icing on the cake. Glen Canyon trail was a nice surprise too.
Stayed 1 night in Sep 2025

10/10 Excellent

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities
It looks like a brand new hotel, nice indoor/outdoor pool. we enjoyed staying there.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dave

Traveled with partner
Liked: Amenities, property conditions & facilities
I don’t like the cheap paper cups that leak when they get a liquid in them. Petty yes but you asked
Stayed 1 night in Sep 2025

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. New property. Clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Chelsea

Stayed 2 nights in Sep 2025

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
OMG this is such a great place. Indoor/outdoor pool. Very good restaurant on site. Staff were awesome. We came in on our motorbikes and this was such a highlight. Gas nearby and easy to get back on the highway going south or west. Felt very spoiled.
Stayed 1 night in Sep 2025

8/10 Good

Debbie C, Stony Plain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and accommodating. We weren’t exactly thrilled about our foom being below ground level of the hotel , it seemed quite dark. The room was newly renovated and quite comfortable and clean. We enjoyed the nesspresso coffee. The only downside was the noise levels. None of the guests were really noisy but because of all the new flooring there was a large gap under the door to the adjoining room. It felt as though the people next door were almost in our room. We could also clearly hear the children in the room above us. Everyone was respectful of quiet times so we still had a great sleep. The beds were comfortable and the temperature was nice.. We had a drink and a snack in the hotel restaurant. The calamari wasn’t very good. It was not crispy and hot like we had hoped. It came out very quickly as though it was already made before we ordered it. The staff was cheerful and friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Habibur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Kelowna. We enjoyed our stay.
Stayed 2 nights in Sep 2025

6/10 Okay

Ronald

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel was quite nice, and the room had a lot of space, but the view was not much since we could only see the parking lot and the back of several buildings beside it. Interestingly, the room had gym equipment in it. What was quite disappointing though for a hotel that charged that much is that when they supposedly cleaned the room, all they did was make the bed, and take out the garbage, but the space where the coffee maker wasn't even cleared, or the used cups replaced. Everything else seemed pretty much in disarray.
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent stay, the salt water pool is great! Turtle Jacks is amazing and connected to the lobby and a fresh cookie upon check in, would stay again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was perfect and the attached Restaurant was amazing! Food and service were outstanding!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff upon check in. Loved the fresh baked cookies.
Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Stayed 2 nights in Jul 2025

6/10 Okay

Afsaneh

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
You can refill your water only in the pool area which is humid. No water was provided like other hotels in the lobby. There is a gas station next to our bedroom and hotel not a pleasant site
Stayed 3 nights in Aug 2025

10/10 Excellent

Nan Young, Coquitlam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really clean and comfortable.
Stayed 1 night in Sep 2025