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James Cook Hotel Grand Chancellor

4.5 star property

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Photo gallery for James Cook Hotel Grand Chancellor

Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Buffet
Executive Twin Room | Desk, laptop workspace, blackout drapes, iron/ironing board
Concierge desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

Map
147 The Terrace, Wellington, 6011
  • Te Papa
    ‪11 min walk‬
  • Courtenay Place
    ‪14 min walk‬
  • Sky Stadium
    ‪3 min drive‬
  • Wellington (WLG-Wellington Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite

Living area

Suite

  • 645 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Room

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, Harbor View

Junior Studio Suite, Harbor View | Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Studio Suite, Harbor View

  • 646 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 2 Double Beds

Family Studio, 2 Double Beds | Desk, laptop workspace, blackout drapes, iron/ironing board

Family Studio, 2 Double Beds

  • 645 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Terrace Room

Terrace Room | Desk, laptop workspace, blackout drapes, iron/ironing board

Terrace Room

  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room

Executive Double Room | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Double Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Twin Room

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

James Cook Hotel Grand Chancellor

4.5-star hotel in Wellington CBD
2 restaurants, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking. Weekly housekeeping is available.
James Cook Hotel Grand Chancellor offers 269 air-conditioned accommodations with complimentary weekday newspapers and hair dryers. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. 8 meeting rooms are available. This luxury hotel also offers a fitness center, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge).

James Cook Hotel Grand Chancellor is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Whitbys Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sojourn Cafe and Bar - This café serves dinner and light fare. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (NZD 30 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; NZD 35 for adults and NZD 17.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Sojourn Cafe and Bar
  • Whitbys Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 14 floors
  • 2 buildings
  • Banquet hall
  • Built in 1972
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 50.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.5 for children
  • Covered self parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.
Property Registration Number NZBN: 9429040890876

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

James Cook Chancellor
James Cook Chancellor Hotel
James Cook Grand
James Cook Grand Chancellor
James Cook Grand Chancellor Hotel
James Cook Grand Chancellor Wellington
James Cook Hotel
James Cook Hotel Grand
James Cook Hotel Grand Chancellor
James Cook Hotel Grand Chancellor Wellington
James Cook Wellington
James Cook Grand Chancellor
James Cook Hotel Grand Chancellor Hotel
James Cook Hotel Grand Chancellor Wellington
James Cook Hotel Grand Chancellor Hotel Wellington

James Cook Hotel Grand Chancellor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 730 out of 1470 reviews
Rating 8 - Good. 493 out of 1470 reviews
Rating 6 - Okay. 147 out of 1470 reviews
Rating 4 - Poor. 63 out of 1470 reviews
Rating 2 - Terrible. 37 out of 1470 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ingrid

Liked: Cleanliness, amenities
Very friendly and felt homely
Stayed 2 nights in Mar 2025

10/10 Excellent

Jane, Langwarrin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with my stay, no complaints.
Stayed 3 nights in Mar 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

STEVE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A modern hotel in the city center. I am judging the property largely on our 26th floor room, which was very large (a junior suite?) with sweeping views. We loved it!
Stayed 2 nights in Mar 2025

6/10 Okay

Monique

Stayed 1 night in Mar 2025

6/10 Okay

Tara

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

blair

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Easy to get around town from. Great rooms and friendly people
Stayed 3 nights in Mar 2025

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with everything, clean staff were helpful
Stayed 1 night in Mar 2025

10/10 Excellent

Jess

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always fantastic at the James Cook, fast and efficient check in service. The room was perfect for us as a couple. Great service at the restaurant and delicious food in the buffet! Easy walking distance to tsb and the waterfront.
Stayed 2 nights in Mar 2025

8/10 Good

John

Traveled with family
Liked: Staff & service
Rooms were tired and had worn carpet through to underlay. Wooden surfaces very worn so in need to a general upgrade. In saying that, common areas were good and the staff couldn't have been more friendly and helpful. Water pressure and temperature of the shower etc wer4e he best I have ever experienced in a hotel.
Stayed 1 night in Mar 2025

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lift to Lambton Quay is very handy
Stayed 1 night in Mar 2025

8/10 Good

Ryan

Stayed 1 night in Mar 2025

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the city
Stayed 2 nights in Mar 2025

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Wenyu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff and service
Stayed 2 nights in Mar 2025

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness
Decent hotel but has some quirks. Parking is a challenge and have to get a different parking pass every day; elevators are quirky - take one to go to your floor - a different one (which is also used by the public that cuts through from one street to the other) to go out to the street to walk around; room was nice and spacious but the bathroom configuration was odd. Breakfast food was so so - it came with our room but definitely not worth 38.00 they were charging.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ailine

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room. But dated. Great location with Lambton Quay access via elevator.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good stay in Wellington

A very good stay in a perfect location for playing in this lovely city! One low mark: while the restaurant food was excellent, the service was very disappointing!
Stayed 2 nights in Mar 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great Hotel, good location. Clean and comfortable.
Stayed 3 nights in Mar 2025

8/10 Good

Hyon Hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Graham

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
No need
Stayed 3 nights in Mar 2025

10/10 Excellent

Bernard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay. Restaurant and buffet is also very good. Friendly staff, clean rooms and excellent location.
Stayed 1 night in Feb 2025

6/10 Okay

Vanessa

Stayed 1 night in Mar 2025