2/10 Terrible
Marla, Weston
Traveled with family
May 25, 2025
Disliked: Amenities
Made a reservation at this hotel for an accessible room on the first floor 14 days prior, received the confirmation code. When we arrived at the hotel, we were told they had no reservation. When I showed the confirmation to the desk person, she stated that Expedia cancels when they overbook and do not tell the purchaser. This being a Saturday night, they had only one room left - on the second floor. As both I and my husband have trouble walking (use a cane), it was quite a challenge to carry luggage up the stairs, having to make 2 trips in order to handle it. Additionally, only ice machine is on the first floor requiring another trip on the stairs. Of course, no one at the hotel offered any assistance. I have used Expedia frequently when booking a hotel and have never run into this before. I have another hotel reservation in a couple of weeks and now will have to check with the hotel to make sure Expedia hasn’t cancelled it. If this is indeed Expedia’s policy, I will have to reconsider using this booking service. We were not pleased, to say the least. (Confirmation #73103503581639 from May 24-May 25. I note that the dates in the picture on this page is the wrong date. Could this have been the issue - that the hotel was given the wrong date by Expedia?)
Marla
Stayed 1 night in May 2025