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Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Exterior
Room (Specialty) | 1 bedroom, in-room safe, desk, iron/ironing board
Indoor pool
Free daily continental breakfast
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Laundry
  • Housekeeping

Explore the area

Map
1290 Arsenal St, Watertown, NY, 13601
  • Salmon Run Mall
    ‪20 min walk‬
  • Jefferson Community College
    ‪3 min drive‬
  • Samaritan Medical Center
    ‪6 min drive‬
  • Watertown, NY (ART-Watertown Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 1 King Bed, Hearing Accessible (Communications)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Hearing Accessible (Communications)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room

  • 248 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Jetted Tub

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(38 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Jetted Tub

7.0 out of 10
Good
(2 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Communications)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Hearing Accessible (Communications)

8.6 out of 10
Excellent
(9 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(56 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Watertown hotel with restaurant
An indoor pool, a restaurant, and a business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG offers 115 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers an indoor pool, a terrace, and a vending machine. Onsite self parking is complimentary.

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant

Things to do

  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Hotel Suites Watertown Thousand Island
Holiday Inn Express Hotel Island
Holiday Inn Express Island
Express Watertown Thousand
Holiday Inn Express Hotel Suites Watertown Thousand Island

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 701 out of 1000 reviews
Rating 8 - Good. 223 out of 1000 reviews
Rating 6 - Okay. 52 out of 1000 reviews
Rating 4 - Poor. 13 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jody

Traveled with family

Friendly staff

The staff was on point whether it to keep up with towels or mopping and breakfast was amazing. Anything we ask for they were very friendly! Will stay again ! Thank you all! It’s appreciated!
Stayed 2 nights in Mar 2025

8/10 Good

David

Traveled with family
Liked: Amenities
There were sports teams and their families staying at the hotel. Kids were running up and down the halls crazily throughout the entire night. Could barely sleep and the staff does not put a stop to this.
Stayed 1 night in Mar 2025

10/10 Excellent

Dara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The staff were courteous and accommodating, the property and facilities were very well kept and clean. Free breakfast was impressive. Best value for your dollar when selecting a hotel with a pool
Stayed 1 night in Mar 2025

10/10 Excellent

Lyndis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet, friendly staff, great location 30 mins away from canadian border, with plenty of fast casual dining options and gas station available in the same plaza
Stayed 1 night in Mar 2025

10/10 Excellent

John M Cantwell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, clean, and very friendly staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Shad

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of many restaurants and close to mall and shopping. Very nice property and clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Betsy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher, Abingdon

Traveled with partner
Staff were extremely helpful and friendly. Beautifully kept rooms
Stayed 1 night in Mar 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in people ! So friendly and knowledgeable!
Stayed 1 night in Mar 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay will return
Stayed 1 night in Mar 2025

8/10 Good

Beth

Stayed 1 night in Mar 2025

2/10 Terrible

Taylor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Lora

Liked: Cleanliness, staff & service
*
Stayed 1 night in Feb 2025

10/10 Excellent

Camelia

Liked: Amenities
Every think neat and clean; enjoyed breakfast, nice staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay.

Everything was fine. Check in was quick and easy. The place was very clean. The price was reasonable. I've stayed there before and it's always nice.
Stayed 1 night in Feb 2025

10/10 Excellent

Rhonda

Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet
Stayed 1 night in Dec 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
At check in a second clerk was at the desk. She did not offer to help me because she assumed i was with the person being waited on. The gentleman who did wait on me was efficient.
Stayed 1 night in Feb 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Enjoyed our stay.
Stayed 1 night in Feb 2025

10/10 Excellent

laurie

Stayed 1 night in Feb 2025

10/10 Excellent

alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful people - our earlier stay was a disaster - motel lot not plowed so needed to stay here day earlier than planned - they accommodated us plus have late check out. Great breakfast too
Stayed 1 night in Feb 2025

10/10 Excellent

Sameer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service. My son and I enjoyed our stay. Thank you.
Stayed 1 night in Feb 2025

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025