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The Lux Hotel & Conference Center, Ascend Hotel Collection

2.5 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Lux Hotel & Conference Center, Ascend Hotel Collection

Lobby
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
Lounge
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Pet friendly
    Pet friendly

Explore the area

Map
2468 State Route 414, Waterloo, NY, 13165
  • Women's Rights National Historical Park
    3 min drive
  • National Women's Hall of Fame
    3 min drive
  • Lake Hiddenwood State Park
    3 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking

  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Lux Hotel & Conference Center, Ascend Hotel Collection

Waterloo hotel with restaurant
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space, and a children's pool are onsite. Housekeeping is available on request.
The Lux Hotel & Conference Center, Ascend Hotel Collection offers 147 air-conditioned accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This Waterloo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to a seasonal outdoor pool, The Lux Hotel & Conference Center, Ascend Hotel Collection provides a fitness center and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 9180 square feet (853 square meters) include conference space. This business-friendly hotel also offers laundry facilities, a front-desk safe, and an ATM. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in June 2023.

The Lux Hotel & Conference Center, Ascend Hotel Collection is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Woody's Bar & Grille - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Woody's Bar & Grille

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Wedding services

Business services

  • 9,180 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to August
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Waterloo Seneca Falls
Quality Inn Waterloo
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
Holiday Inn Waterloo Seneca Falls Hotel
Quality Waterloo
Quality Inn near Finger Lakes Seneca Falls
The Lux Hotel & Conference Center, Ascend Hotel Collection Hotel

The Lux Hotel & Conference Center, Ascend Hotel Collection Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 113 out of 245 reviews" "
Rating 8 - Good. 70 out of 245 reviews" "
Rating 6 - Okay. 39 out of 245 reviews" "
Rating 4 - Poor. 15 out of 245 reviews" "
Rating 2 - Terrible. 8 out of 245 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Aug 2024

2/10 Terrible

Pragraj, East Meadow

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not polite was rude will never stay there again
Stayed 1 night in Jul 2024

6/10 Okay

Jonathan

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

rafael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and safe
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not Luxe
The beds were nice. The carpeting in the room was worn and damp. There was mildew on the ceiling of the shower. The pool was closed. The hotel required pre-checkin complete with credit card information and a photo of a driver’s license, yet all of this was requested again by the front desk.
Stayed 1 night in Aug 2024

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was great. Tv not working at first and they addressed issues immediately and gave us a different room when it couldn’t be fixed. Beds were so comfortable. Breakfast very good. Pool not working and it was hot day
Stayed 1 night in Aug 2024

8/10 Good

Joanne

It was good hotelneeds a little update though
Stayed 1 night in Aug 2024

8/10 Good

Elizabeth

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great property if you have pets. However my toilet clogged very easily and the phone was not hooked up properly. But otherwise had a great experience and will be back again.
Stayed 2 nights in Aug 2024

6/10 Okay

Noella

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Upon arrival, the hotel looks updated and recently modernized. When we went to check in, we weee informed that the pool was closed which was highly disappointing because that was the main reason we chose this hotel. The desk clerk let us know that it may open the following day, which it did so we were able to utilize that then. The outdoor pool is a nice amenity at this hotel. As for the room, it was average. The second floor has a distinct scent and our room smelled a little like mold. It wasn’t too overbearing but you could definitely tell there was a mold issue somewhere. Our bed also had a distinct smell, possibly coming from the mattress as the sheets all looked clean. The rooms also seem to have paper thin walls- we could hear kids screaming and crying from across the hall as if they were at our door, and heard the morning alarm each day from the guests next door. So any noise can be heard easily from other guests. The free breakfast was okay, it could use some work but the staff were very attentive to the breakfast bar. There was also a nice area where guests ate breakfast. Overall, this hotel was okay for the stay we needed, but we determined we probably wouldn’t stay here again if we were back in the area.
Stayed 3 nights in Aug 2024

6/10 Okay

Thurbon

Traveled with group
Liked: Staff & service
The picture did not tell the true tale. It was an old former Holiday Inn. Long long hallways to get to the room. The window shades did not open so the room was dark and claustrophobic. Paint peeling on the walls and behind the doors. I did not feel safe. The only good thing about the place was the staff, who were wonderful. I will not return. I was very disappointed and relieved it was for only one night. We could not wait to leave.
Stayed 1 night in Aug 2024

10/10 Excellent

Francoise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay. Immaculate facility, staff very friendly and helpful, easy access to all services nearby, easy parking, fabulous continental breakfast way beyond coffee and a muffin. Should be a daily start for everyone. Quick and easy check-in and check out.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price and awesome service
The service was above par and awesome, including housekeeping and restaurant. The breakfast is basic but tasted great with awesome service. The bathrooms were upgraded and beds comfortable. Love the pool and fitness center. It needs some TLC though.
Stayed 1 night in Aug 2024

8/10 Good

MECKY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice renovation. Convenient location
Stayed 1 night in Jul 2024

4/10 Poor

anu

Traveled with group
Disliked: Cleanliness, staff & service, amenities
First, I was disappointed to find that the pool was closed and there was no prior communication regarding its closure. We had to sit in our rooms because there was no other place available. Moreover, our group was disturbed by a call from the front desk, followed shortly by a staff member knocking on our door. We were informed that there was a noise complaint from our room, and the staff member rudely told us that they could hear us in the hall.To clarify, we had booked three rooms, and we were all adults in our mid to late 50s, simply having conversation. The following morning, we sought to speak with a manager about the incident, but the front desk agent informed us that there was no manager on duty as he was out on sick leave and they were unsure of his return. To our surprise, the same staff member from the previous night came out and identified herself as the supervisor. She offered no apology for the inconvenience and continued to speak with us in a dismissive manner. We felt completely disrespected and humiliated. To make matters worse, I emailed the General Manager, Victor Nelson, two days ago, and I still haven't received a response. This lack of courtesy from higher management only mirrors the attitude of the line staff. As professionals in the hospitality industry, we understand the importance of high service standards. The treatment we received, however, made us feel unwelcome and even discriminated against.We will never stay here again. HORRIBLE SERVICE."
Stayed 1 night in Jul 2024

6/10 Okay

Julianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Ranna

Stayed 1 night in Aug 2024

4/10 Poor

Kiwoung

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and nice property and staff
Stayed 1 night in Aug 2024

10/10 Excellent

Heather, Saratoga Springs

Stayed 1 night in Aug 2024

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was quiet. The hallway smelled pretty funky but overall clean. Breakfast was stale.
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Darla, Sarasota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was recently remodeled so everything was in great shape. Very large rooms, pool was not open. Breakfast was not good.
Stayed 3 nights in Jul 2024

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always pleasant
My friend and I meet here several times a year since we are at opposite sides of our state and this is about in the middle for us. We like it here because the parking is plentiful; all the staff are friendly and pleasant, and they always put us near each other. Normally the restaurant is open but because of a thunderstorm with no electricity for several hours, we had to out. The room I had was very spacious but I gave it a 4 because the lounging chair is very uncomfortable and does not support your back all that well. And also, there were several little fruit flies (it looked like) and I think it would be a good idea to spray monthly around the building, I HATE bugs in a hotel. I missed yogurt for breakfast, but the eggs were tasty. I missed having hot cocoa packets too. And the cranberry juice had run out.
Stayed 1 night in Jul 2024

4/10 Poor

Robert, henrietta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024