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del Lago Resort & Casino

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for del Lago Resort & Casino

Property entrance
Couples treatment rooms, sauna, steam room, body treatments
Lobby sitting area
Casino
Couples treatment rooms, sauna, steam room, body treatments

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service

Explore the area

Map
1133 Route 414, Waterloo, NY, 13165
  • del Lago Resort & Casino
    1 min walk
  • Montezuma Winery
    8 min drive
  • Waterloo Premium Outlets
    13 min drive

Room options

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

  • 440 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Queen Beds, Refrigerator

  • 460 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator | Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

  • 460 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

  • 440 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Room service - dining

Junior Studio Suite, 1 King Bed, Refrigerator

  • 620 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

  • 960 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Lux Hotel & Conference Center, Ascend Hotel Collection

Pool
Breakfast included
Pet friendly
Kids pool
4.2 out of 5, Very Good, (263)
The price is $89
per night
$99 total
includes taxes & fees
Jan 7 - Jan 8
The Lux Hotel & Conference Center, Ascend Hotel Collection

About this property

del Lago Resort & Casino

4-star Waterloo hotel with 7 restaurants
7 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. Additionally, a nightclub, 4 bars/lounges, and a health club are onsite.
Del Lago Resort & Casino offers 205 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Spa del Lago has 14 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Del Lago Resort & Casino features a full-service spa and a health club. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 4 bars/lounges.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a casino, a nightclub, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Del Lago Resort & Casino is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Vine Bar & Grill - This restaurant serves lunch, dinner, and light fare.
Portico By Fabio Viviani - This steakhouse serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Farmers Market Buffet - This buffet restaurant serves brunch, lunch, and dinner.
Sociale - This café serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee: USD 12 per person
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Farmers Market Buffet
  • Food Court
  • Portico By Fabio Viviani
  • Sociale
  • Vine Bar & Grill

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 66 gaming tables
  • Casino
  • Full-service spa
  • Nightclub

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 14 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.0 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.00 per person
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

del Lago Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 897 out of 1304 reviews" "
Rating 8 - Good. 254 out of 1304 reviews" "
Rating 6 - Okay. 79 out of 1304 reviews" "
Rating 4 - Poor. 52 out of 1304 reviews" "
Rating 2 - Terrible. 22 out of 1304 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mikhael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and welcoming
Stayed 1 night in Sep 2024

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is so nice, and the staff is so friendly. Love the gambling at the casino. Would recommend this hotel to all my friends.
Stayed 1 night in Sep 2024

10/10 Excellent

Cerious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Sarah, Sodus

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The exterior was absolutely beautiful. Walking into the building felt exquisite, it was welcoming and smelled fantastic! The front staff were wonderful and we were able to check in earlier than expected. When we got to the room it was very warm and stuffy. The conditions did not improve and the hotel was unable to provide a solution or fan. Sleeping was difficult in the swampy conditions. The cleanliness of the room was also disappointing. There was a very large clump of hair on the shower head, it was the size of a golf ball and impossible to miss. There was a thick layer of dust around the parameter of the room and around the bed - it looked like felt blanket. Despite the beautiful facility, condition of the room did not meet our expectations and will definitely affect any future stays.
Stayed 1 night in Sep 2024

8/10 Good

Brad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Need to maintain facilities better a lot of small damage that should be addressed for the amount you pay for the rooms
Stayed 2 nights in Sep 2024

6/10 Okay

Debra

Traveled with group
Liked: Staff & service, property conditions & facilities
To be honest our bed was so uncomfortable we almost left in the middle of the night and drove home ! Very disappointed not much sleep !
Stayed 1 night in Sep 2024

10/10 Excellent

Lee, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place. Our waitress in The Sociale was great!!!
Stayed 1 night in Sep 2024

8/10 Good

Lisa

Stayed 1 night in Jul 2024

10/10 Excellent

Joel

Stayed 2 nights in Aug 2024

10/10 Excellent

Keith

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jill, Brook Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at Del Lago several times as it is almost exactly midway between our houses in Ohio and Massachusetts. My husband and I look forward to this layover after driving 5 hours. The hotel is so clean, the staff have always been exemplary. Between dinner and then the casino, its a date night for us.
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, room comfort
I love it, but could be better.
Always a good place to stay if you are traveling on RT90, especially Monday to Thursday great rate. Rooms could use some TLC and updating, but still clean and comfortable. The restaurants close to early.
Stayed 1 night in Sep 2024

10/10 Excellent

Gregory, Eaton

Liked: Cleanliness
Great!
Stayed 1 night in Sep 2024

10/10 Excellent

Lawrence, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean and spacious. I was very comfortable staying here and the staff in all areas of the hotel and casino were very friendly and helpful. It all made for a very pleasant stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the bed was super comfortable
Stayed 1 night in Sep 2024

8/10 Good

Jennifer

Traveled with partner
Such a great stay
Stayed 1 night in Sep 2024

8/10 Good

Becki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

JOHN A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern up to date conveniences ❗️
Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasant surprise. We're not into casinos but the hotel was on our route and just off the freeway. The room was wonderful! It was wonderful and the weekday price couldn't be beat!
Stayed 1 night in Sep 2024

10/10 Excellent

Blanche

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest employees
Stayed 2 nights in Sep 2024

10/10 Excellent

Wende

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

stephanie

Stayed 1 night in May 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024

10/10 Excellent

john, Plymouth

Stayed 1 night in Aug 2024