Ratings based on 1,964 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
Convenient location.
Initially booked me into room that was only partially cleaned, otherwise disgusting. Then moved me into a room not fully equipped.
Charged offensive "destination fee" in addition to room change.
Comment from Hotel Management
Apr 16, 2024 by Angela S., Hotel Management
Hello John,Thank you for choosing to stay with us. However, we are sorry we did not meet your expectations during your stay. We sincerely apologize for any inconvenience caused and hope to have the chance to provide you with a better experience in the future.If there is anything we can do to assist you, please do not hesitate to contact us on our social or chat channels. We are always here to help. Best regards,Angela
by A verified traveler from Westfield
Posted Apr 13, 2024 on Expedia
Visited DC recently for the cherry blossom. The property was under construction when we stayed there. No mention of such thing prior to booking a nonrefundable room. As soon as I booked it, I got a message alerting me that it was being renovated but since it was non refundable, I just left it and didn’t bother. We were staying only 3 nights. The banging noise started precisely at 9 AM and continued throughout each day. We were outside most of the time, so it didn’t really bother us, but would have appreciated the information prior to booking the property. Other than that everything was great. Good location with a lot of high-end store around. Great restaurants in the area that’s walkable.
Comment from Hotel Management
Apr 14, 2024 by Angela S., Hotel Management
Hello Smith,We want to take this opportunity to thank you for choosing our hotel as your stay destination. We greatly appreciate your feedback, as it helps us improve the quality of our services for all our guests. We apologize for any inconvenience caused by the ongoing renovations at our hotel. We hope to have you stay with us again soon so that you can enjoy all the new updates that we are making to the property. We are delighted that our hotel's location was convenient for you and that you could enjoy shopping and dining in the city. Thank you again for choosing our hotel.We look forward to the pleasure of welcoming you back soon.Best regards,Angela
by A verified traveler from Sant Rosa
Posted Apr 13, 2024 on Expedia
Great customer service
Comment from Hotel Management
Apr 15, 2024 by Laura, Hotel Management
Dear Rami, Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service form our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back soon.Best regards,
by A verified traveler
Posted Apr 12, 2024 on Expedia
Very nice hotel and staff were super pleasant.
Comment from Hotel Management
Apr 13, 2024 by Tieysha, Hotel Management
Hello Michael,Thank you for your rating as well as your review. We are so pleased to hear that you enjoyed our nice hotel and our super pleasant staff. We look forward to welcoming you back in the future.Best Wishes,
by A verified traveler
Posted Apr 11, 2024 on Expedia
We had a great trip
Comment from Hotel Management
Apr 12, 2024 by Michelle T, Hotel Management
Hello Diane,Thank you for your 4 out of 5 rating and your recent stay at Grand Hyatt Washington. It was our pleasure to welcome you, and happy your trip was great. We hope to see you again.Warm regards,
by A verified traveler
Posted Apr 10, 2024 on Expedia
Comment from Hotel Management
Apr 11, 2024 by Dacia, Hotel Management
Hi Tu,Thank you for your 5-star review. We strive for each guest to have a wonderful experience. We would like to welcome you to Grand Hyatt Washington again soon.Kind regards,
by A verified traveler from Pelham
Posted Apr 8, 2024 on Expedia
We chose this location for its proximity to Capital One Arena. It is a great choice to be near all the attractions D.C. has to offer. We would stay here again.
Comment from Hotel Management
Apr 9, 2024 by Krista, Hotel Management
Hello Valerie, Thank you kindly for your wonderful rating and review of your stay with us here at the Grand Hyatt Washington. We are so thrilled to hear that the location of our hotel was convenient for all your entertainment needs! We love to know that you will be returning as our guest again someday! Kind Regards, Krista
by A verified traveler
Posted Apr 8, 2024 on Expedia
Comment from Hotel Management
Apr 10, 2024 by Jamison, Hotel Management
Hello Robert, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Grand Hyatt Washington! Best regards, Jamison
by A verified traveler
Posted Apr 8, 2024 on Expedia
Comment from Hotel Management
Apr 10, 2024 by Jamison, Hotel Management
Hello Kimie, Thank you for the perfect 5-star rating! We are so glad that you enjoyed your stay! We look forward to welcoming you back to Grand Hyatt Washington! Best regards, Jamison
by A verified traveler
Posted Apr 8, 2024 on Expedia
The staff was friendly and the hotel was very clean. It was convenient to many DC locations. Great place to stay.
Comment from Hotel Management
Apr 16, 2024 by Brittney C., Hotel Management
Hi, Katherine!Thank you for your awesome review. We are delighted to hear that our staff was friendly, and our property was clean. We appreciate your business and hope to see you again soon.