2/10 Terrible
Wilma, Cortland
Sep 28, 2024
Disliked: Staff & service
I stayed here for 3 days but my room was never cleaned. I was told it would be cleaned every other day. Nobody cleaned it so waste baskets were over flowing on the floor. When I asked the front desk about it, they said I had the bolt locked - I did not lock the bolt lock during the day,only at night when I went to bed. The cleaners were in the hall when I left for the day - I was told they only work mornings? So the girl at the front desk gave me clean towels and toilet paper - said she would take care of my trash - nobody ever did. To make matters worse, the second night there were people in the room next to me that woke me up at midnight and at 6 a.m. When I asked the front desk about it the next day, she was very snippy to the point of being rude I felt. Needless to say, I will not be staying here again. I stayed here last year with no issues.
Wilma
Stayed 3 nights in Sep 2024