Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4.0 star property

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Photo gallery for Hilton Grand Vacations Club Ocean Tower Waikoloa Village

3 outdoor pools, sun loungers
Exterior
View from room
Lobby
6 restaurants, lunch, dinner served; Hawaiian cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking available
$294
includes taxes & fees
Aug 29 - Aug 30

Explore the area

View in a map
69-425 Waikoloa Beach Drive, Waikoloa, HI, 96738
  • Dolphin Quest
    ‪5 min walk‬
  • Anaehoomalu Beach
    ‪7 min walk‬
  • Kings Shops
    ‪15 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪35 min drive‬

Room options

Room, 1 King Bed with Sofa bed, Resort View

7.4 out of 10
Good
(71 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • 872 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Partial Ocean View

7.4 out of 10
Good
(25 reviews)
  • 530 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Partial Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 512 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Ocean View

7.6 out of 10
Good
(96 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Resort View

8.4 out of 10
Very good
(6 reviews)
  • 1055 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(17 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed with Sofa bed, Oceanfront

7.0 out of 10
Good
(17 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • 1055 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Double Beds with Sofa Bed, Ocean View

  • 1055 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • 1025 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Room, 1 Bedroom, Ocean View

  • 689 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

  • 3180 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Ocean View

  • 871 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Plus, 1 King)

10.0 out of 10
Exceptional
(1 review)
  • 711 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

  • 592 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

  • 438 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

  • 711 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

8.0 out of 10
Very good
(2 reviews)
  • 590 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (2 Doubles)

  • 590 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 711 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

8.0 out of 10
Very good
(1 review)
  • 711 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

3 Bedroom Ph Partial Ocean view Suite hearing accessible 3x3 Shower

  • 1313 sq ft
  • 3 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Resort View (Suite, Hearing)

  • 872 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Luxury Suite, 2 Bedrooms, Accessible, Ocean View (Suite, Hearing)

  • 872 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Resort View

10.0 out of 10
Exceptional
(2 reviews)
  • 872 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

  • 711 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

  • 438 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

  • 711 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower)

  • 871 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 3 Bedrooms, Partial Ocean View (Suite)

  • 1315 sq ft
  • 3 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 3 Bedrooms, Ocean View (Suite)

  • 1315 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Ocean View

  • 1025 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Resort View (Suite)

  • 872 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Partial Ocean View (Suite)

10.0 out of 10
Exceptional
(1 review)
  • 872 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Ocean View (Suite)

  • 872 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

  • 530 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Partial Ocean View

  • 530 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Resort View

7.0 out of 10
Good
(14 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Oceanfront View)

7.6 out of 10
Good
(12 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Resort View

8.0 out of 10
Very good
(4 reviews)
  • 438 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 438 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Resort View (2 Doubles)

7.4 out of 10
Good
(3 reviews)
  • 590 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

About this property

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4-star Waikoloa resort with private balconies
Along with 6 restaurants, this resort has 3 outdoor pools and a full-service spa. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers 514 accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kohala Spa has couples treatment room(s). The spa is open daily.
Hilton Grand Vacations Club Ocean Tower Waikoloa Village features a full-service spa, 3 outdoor swimming pools, a waterslide, and a fitness center. Dining is available at one of the resort's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge.

This Waikoloa resort also offers spa services, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

Hilton Grand Vacations Club Ocean Tower Waikoloa Village has designated areas for smoking.

To-go breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
Kamuela Provision Co. - This beachfront restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Lagoon Grill - This café serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Kona Tap Room - This gastropub serves light fare only. Open daily.
Legends of Hawaii Luau - This theme restaurant specializes in Hawaiian cuisine. Guests can enjoy alfresco dining (weather permitting). Open select days.
Nui Italian - This theme restaurant serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (USD 48 per day; includes in/out privileges)
  • Secured valet parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:00 AM to noon for a fee: USD 15 to 35 for adults and USD 17 to 19 for children
  • 6 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kamuela Provision Co.
  • Kona Tap Room
  • Lagoon Grill
  • Legends of Hawaii Luau
  • Nui Italian

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Racquetball/squash
  • Shopping
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Built in 1988
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 47.18 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 35 for adults, and USD 17 to 19 for children
  • Self parking fee: USD 48 per day (in/out privileges)
  • Secured valet parking fee: USD 55 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ocean Tower Hilton Grand Vacations Hotel Waikoloa
Ocean Tower Hilton Grand Vacations Hotel
Ocean Tower Hilton Grand Vacations Waikoloa
Ocean Tower Hilton Vacations
Ocean Tower by Hilton Grand Vacations
Hilton Grand Vacations Club Ocean Tower Waikoloa Village Resort

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 413 out of 1012 reviews
Rating 8 - Good. 228 out of 1012 reviews
Rating 6 - Okay. 150 out of 1012 reviews
Rating 4 - Poor. 119 out of 1012 reviews
Rating 2 - Terrible. 102 out of 1012 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

VIRGINIA, South San Francisco

Stayed 5 nights in May 2025

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Definitely more of a family vibe than a stay for a single individual but the place is incredible.
Stayed 4 nights in May 2025

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent value resort

Beautiful resort, comfortable room, lots of amenities and delicious food. But finding our way around was very difficult, and there were no clear directions how to get to the main check in lobby nor how to get from there to our building. Very confusing layout. There was a lovely museum along the walkway between buildings, so that made the long walks less frustrating when trying to find our way. Parking is ridiculously expensive, yet there's no good way to get there except by driving. I would not recommend parking there if you're staying more than one day. The best part of the location were the canals of ocean water running throughout the property, complete with fish and sharks swimming around freely. All staff were also very friendly.
Stayed 1 night in May 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property is great! The location is beautiful, but some of the things on the property is dated, and not much good restaurants on the property. Depending on the location, it's quite a walk from hotel room to the lobby and parking lot.
Stayed 7 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

Parking

Parking lot way too far away from hotel. Parking too expensive.
Stayed 1 night in May 2025

4/10 Poor

Robi

Traveled with family
Disliked: Staff & service

Mothers Day Weekend at Hilton Waikoloa

Hilton Waikaloa is a very beautiful property that offers lots of different amenities and fun for the whole family. Unfortunately our stay over Mothers Day Weekend was not the best experience the tram had no air conditioning and the boats where not operating during our stay. Not to mention that the staff at the Ocean Tower desk where quite rude while checking in because we where locals. The staff at waters edge buffet where amazing and kind but the services at the lagoon rental was sub par we waited in front of the desk there for 15 mins while two employees where on their phones before being helped. Ocean tower has lots of upgrades but the room we where in had a old mirror with spotting and was not what we where expecting for a $400.00 a night stay.
Stayed 1 night in May 2025

10/10 Excellent

Hajun

Stayed 3 nights in May 2025

6/10 Okay

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and surroundings are great. Food is overpriced and mediocre, the tram is painfully slow.
Stayed 2 nights in May 2025

6/10 Okay

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Marcus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the most beautiful place I’ve ever seen, it was full of harmony and beauty by the ocean!
Stayed 2 nights in May 2025

6/10 Okay

Miriam

We were disappointed in the condition of the rooms (non-functioning electrical sockets, worn pads and bed sheets) and the poor service (I would order one caff coffee and they’d send decaf; I would order decaf and they sent… creamer packets). The grounds are beautiful but they lack sufficient staffing that one expects from resort prices. We are willing to splurge on places like this occasionally, but when an acai bowl sets us back $18, we expect reliable facilities and good service.
Stayed 2 nights in May 2025

10/10 Excellent

Candace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time and we loved it
Stayed 2 nights in Apr 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Kay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice, friendly and accommodating, the room was very clean and the resort was absolutely beautiful and well maintained
Stayed 1 night in May 2025

10/10 Excellent

Ashlee

Stayed 1 night in May 2025

6/10 Okay

Jonathon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Environment and rooms were phenomenal, however the boats to travel around the resort were down and the monorails broke down once in awhile making it a hike to get around. The Wife and I had a great time just needed to fix the transportation
Stayed 3 nights in May 2025

10/10 Excellent

Emma

Stayed 4 nights in May 2025

4/10 Poor

Destiny

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This is a nice place, however the 55 dollar person breakfast is not worth it. Be prepared to do alot of walking if you dont use the tram No microwave in the room...thats 30 more dollars
Stayed 7 nights in Apr 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

Anthony, Kailua

Business traveler
Disliked: Cleanliness, amenities
Room 3102 was oldest on property. No where to plug in USB devices. The outlet at the sink was broken and did not work. The hairdryer when turned on smelled like it was burning. The check-in took 30 minutes and I was third in line! Arrived at 5:30. Two staff checking people in. I got my key at 5:59. Sat down on floor while waiting. Staff at Hilton Honors desk saw line backing up and did nothing or was not empowered to do anything. After a half mile walk from the front of Waikoloa to Ocean Tower check-in desk I had hoped for a quick and easy check-in which did not happen.
Stayed 1 night in May 2025

10/10 Excellent

Kyle

Stayed 1 night in May 2025

6/10 Okay

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Rumeline

Liked: Property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Halona

Disliked: Staff & service
Longest checkin I’ve ever experienced at the counter. Very friendly. Super slow! Then got horrible directions to find our room. Room stinks like old carpet. Stained lamp shades, dated furniture. Room looks clean, doesn’t smell like it.
Stayed 1 night in Apr 2025