See all properties

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Grand Vacations Club Ocean Tower Waikoloa Village

3 outdoor pools, sun loungers
Exterior
View from room
Lobby
Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area) | Living area | 40-inch flat-screen TV with cable channels, TV, video-game console

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Spa
  • Housekeeping
  • Breakfast available

Explore the area

Map
69-425 Waikoloa Beach Drive, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    1 min walk
  • Dolphin Quest
    8 min walk
  • Waikoloa Kings' Course
    8 min walk
  • Waikoloa, HI (WKL-Waikoloa Heliport)
    6 min drive

Room options

View all photos for Room, 1 King Bed with Sofa bed, Resort View

View from room

Room, 1 King Bed with Sofa bed, Resort View

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Partial Ocean View

40-inch flat-screen TV with cable channels, TV, video-game console

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • 872 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Partial Ocean View

40-inch flat-screen TV with cable channels, TV, video-game console

Room, 1 King Bed with Sofa bed, Partial Ocean View

  • 530 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Partial Ocean View

In-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Partial Ocean View

  • 512 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

In-room safe, individually decorated, individually furnished

Room, 1 King Bed with Sofa bed, Ocean View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

View from room

Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Resort View

40-inch flat-screen TV with cable channels, TV, video-game console

Standard Room, 1 King Bed, Resort View

  • 1055 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

In-room safe, individually decorated, individually furnished

Room, 2 Double Beds, Ocean View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

40-inch flat-screen TV with cable channels, TV, video-game console

Room, 1 King Bed with Sofa bed, Oceanfront

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View

40-inch flat-screen TV with cable channels, TV, video-game console

Standard Room, 1 King Bed, Ocean View

  • 1055 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds with Sofa Bed, Ocean View

View from room

Standard Room, 2 Double Beds with Sofa Bed, Ocean View

  • 1055 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

In-room safe, individually decorated, individually furnished

Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Partial Ocean View

In-room safe, individually decorated, individually furnished

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • 1025 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 Bedroom, Ocean View

In-room safe, individually decorated, individually furnished

Room, 1 Bedroom, Ocean View

  • 689 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area) | Living area | 40-inch flat-screen TV with cable channels, TV, video-game console

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

  • 3180 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Ocean View

View from room

Deluxe Suite, 2 Bedrooms, Ocean View

  • 871 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Plus, 1 King)

In-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Ocean View (Plus, 1 King)

  • 711 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

View from room

Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

  • 592 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

View from room

Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

  • 438 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

View from room

Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

  • 711 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

In-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

  • 590 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (2 Doubles)

Suite, 1 Bedroom, Ocean View (2 Doubles) | Living area | 40-inch flat-screen TV with cable channels, TV, video-game console

Suite, 1 Bedroom, Ocean View (2 Doubles)

  • 590 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

40-inch flat-screen TV with cable channels, TV, video-game console

Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

  • 711 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

In-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

  • 711 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 3 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower, Hearing)

View from room

Penthouse, 3 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower, Hearing)

  • 1313 sq ft
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Accessible, Resort View (Suite, Hearing)

View from room

Penthouse, 2 Bedrooms, Accessible, Resort View (Suite, Hearing)

  • 872 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Penthouse, 2 Bedrooms, Accessible, Ocean View (Suite, Hearing)

40-inch flat-screen TV with cable channels, TV, video-game console

Penthouse, 2 Bedrooms, Accessible, Ocean View (Suite, Hearing)

  • 872 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Resort View

Suite, 2 Bedrooms, Resort View | Living area | 40-inch flat-screen TV with cable channels, TV, video-game console

Suite, 2 Bedrooms, Resort View

  • 872 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

View from room

Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

  • 711 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

In-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

  • 438 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

In-room safe, individually decorated, individually furnished

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

  • 711 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower)

View from room

Penthouse, 2 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower)

  • 871 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 3 Bedrooms, Partial Ocean View (Suite)

View from room

Penthouse, 3 Bedrooms, Partial Ocean View (Suite)

  • 1315 sq ft
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 3 Bedrooms, Ocean View (Suite)

40-inch flat-screen TV with cable channels, TV, video-game console

Penthouse, 3 Bedrooms, Ocean View (Suite)

  • 1315 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Ocean View

In-room safe, individually decorated, individually furnished

Suite, 2 Bedrooms, Ocean View

  • 1025 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Resort View (Suite)

In-room safe, individually decorated, individually furnished

Penthouse, 2 Bedrooms, Resort View (Suite)

  • 872 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Partial Ocean View (Suite)

In-room safe, individually decorated, individually furnished

Penthouse, 2 Bedrooms, Partial Ocean View (Suite)

  • 872 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Penthouse, 2 Bedrooms, Ocean View (Suite)

In-room safe, individually decorated, individually furnished

Penthouse, 2 Bedrooms, Ocean View (Suite)

  • 872 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

View from room

Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

  • 530 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Partial Ocean View

View from room

Room, 2 Double Beds, Partial Ocean View

  • 530 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Resort View (Bathtub)

View from room

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Resort View

View from room

Room, 2 Double Beds, Resort View

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Oceanfront View)

View from room

Room, 2 Double Beds (Oceanfront View)

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Resort View

In-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Resort View

  • 438 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Ocean View

  • 438 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Resort View (2 Doubles)

In-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Resort View (2 Doubles)

  • 590 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Pool

Hilton Grand Vacations Club Kings’ Land Waikoloa

Pool
Hot Tub
Kids pool
Waterslide
4.6 out of 5, Wonderful, (1003)
The price is $432
per night
$539 total
includes taxes & fees
Jan 1 - Jan 2
Hilton Grand Vacations Club Kings’ Land Waikoloa

About this property

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4-star Waikoloa resort with private balconies
Along with 6 restaurants, this resort has 3 outdoor pools and a full-service spa. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers 514 accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kohala Spa has couples treatment room(s). The spa is open daily.
Hilton Grand Vacations Club Ocean Tower Waikoloa Village features 3 outdoor swimming pools and a fitness center. Dining is available at one of the resort's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge.

This Waikoloa resort also offers spa services, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

Hilton Grand Vacations Club Ocean Tower Waikoloa Village has designated areas for smoking.

To-go breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
Kamuela Provision Co. - This beachfront restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Lagoon Grill - This café serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Kona Tap Room - This gastropub serves light fare only. Open daily.
Legends of Hawaii Luau - This theme restaurant specializes in Hawaiian cuisine. Guests can enjoy alfresco dining (weather permitting). Open select days.
Nui Italian - This theme restaurant serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (USD 48 per day; includes in/out privileges)
  • Secured valet parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:00 AM to noon for a fee: USD 15 to 35 for adults and USD 17 to 19 for children
  • 6 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kamuela Provision Co.
  • Kona Tap Room
  • Lagoon Grill
  • Legends of Hawaii Luau
  • Nui Italian

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Racquetball/squash
  • Shopping
  • Tennis

Family friendly

  • 3 outdoor pools
  • Free crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Built in 1988
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 47.18 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 35 for adults, and USD 17 to 19 for children
  • Self parking fee: USD 48 per day (in/out privileges)
  • Secured valet parking fee: USD 55 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ocean Tower Hilton Grand Vacations Hotel Waikoloa
Ocean Tower Hilton Grand Vacations Hotel
Ocean Tower Hilton Grand Vacations Waikoloa
Ocean Tower Hilton Vacations
Ocean Tower by Hilton Grand Vacations
Hilton Grand Vacations Club Ocean Tower Waikoloa Village Resort

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 381 out of 1001 reviews" "
Rating 8 - Good. 222 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 133 out of 1001 reviews" "
Rating 2 - Terrible. 112 out of 1001 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely stunning. Our son loved the dolphins. Wild turtles swim into the lagoon daily and swim amongst the guests. It was absolutely gorgeous
Stayed 6 nights in Sep 2024

6/10 Okay

Ismael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was mostly good. Except parking fee was not included in cost. And Need to take a train from one hotel lobby or walk about 3000 steps to your hotel. There was a train that went to each hotel. Parking was rather far if you rented a car..
Stayed 5 nights in Jul 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay
Stayed 7 nights in Sep 2024

10/10 Excellent

Katheen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Zen, Suisun City

Stayed 1 night in Aug 2024

8/10 Good

Cindyann

Traveled with family
Liked: Cleanliness, staff & service
Al boats were shut down and only one tram was running. So it was a choice between a long walk or long wait to get from one end of the property to the other.
Stayed 1 night in Jul 2024

4/10 Poor

Anabertha

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Everything is old. Hardly any good places to eat. A big property like this needs good food and good transportation and this hotel lacks a lot. It was underwhelming for a resort this large.
Stayed 5 nights in Sep 2024

6/10 Okay

Renaldo Ray

Traveled with partner
Liked: Staff & service
Some amenities were less than exp cited from a high end resort like this. The tram did not work part of the time and had no ac. Remodeling of our floor was no complete to our area. The barely reasonably priced restaurants closed at 5:00 pm. The ones that were open late (2) were so high priced. Spaghetti dinner was $42.00. Salads were at least $25.00. A can of beer was $12.00-$15.00. Drinks $18.00 . We left the resort for our meals. Excursions ridiculously priced. $200.00 for 10 minutes for a picture with a dolphin. I can go on, but I’m sure you get the picture. This resort is an extremely beautiful. If you chose to visit his property, it does have time share units so be prepared to get sucked into a sales pitch.
Stayed 4 nights in Sep 2024

10/10 Excellent

Anthony

Stayed 2 nights in Aug 2024

6/10 Okay

Devshree

Traveled with family
Liked: Cleanliness
Hotel area is great and very beautiful views. Internally the ocean tower is long way away from entrance and the train runs terribly slow . every time we have to go in and out of the hotel it could take up to 45 mins to reach the room. Also the breakfast buffet is not great. If they increase the Internal train freq it wohld be great or else walking such long distances is almost impossible.
Stayed 4 nights in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The room wasn't very clean. The carpet smelled old. They were doing repairs and the material smelled. It is a Paradisiac place, I love it. The natural views are breathtaking, however, it would be better to have more amenities near by, like places to eat and more choices that are walk-able. I wish, parking wasn't that expensive.
Stayed 1 night in Aug 2024

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service
Stayed 6 nights in Aug 2024

8/10 Good

Wayne

Stayed 1 night in Sep 2024

2/10 Terrible

Alex

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Found roaches in my room
Stayed 6 nights in Aug 2024

8/10 Good

Jeanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Hyunyil

Stayed 3 nights in Aug 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place if you are looking for a relaxing vacation. If you want to explore the Island, they offer tours or you would need a car. Parking is $48 per day or $55 for valet, but totally worth it. You can enjoy snorkeling at the lagoon or swimming in any of the pools. They need more dining options.
Stayed 1 night in Aug 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing sunsets , great activities, great stay ....
Stayed 5 nights in Aug 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Aug 2024

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
It was a quick minute stay. Front desk people rude; the room was outdated, and the parking lot is ridiculous
Stayed 1 night in Aug 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Staff & service, amenities
We really enjoyed our stay. The staff was very helpful and friendly. Only bad experience was the hostess at KPC restaurant.
Stayed 1 night in Aug 2024

10/10 Excellent

svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay Glad we choose that one
Stayed 7 nights in Jul 2024

10/10 Excellent

Maria

Stayed 5 nights in Aug 2024

8/10 Good

ismail

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and beautiful place. Not enough restaurants though and a little secluded.
Stayed 4 nights in Aug 2024

10/10 Excellent

jongmyong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2024