Hilton Waikoloa Village

4.0 star property

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Photo gallery for Hilton Waikoloa Village

Exterior
Creator video
3 outdoor pools
Courtyard
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Spa
  • Hot Tub
$343
includes taxes & fees
Sep 27 - Sep 28

Explore the area

View in a map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Anaehoomalu Beach
    ‪3 min walk‬
  • Kings Shops
    ‪12 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪35 min drive‬

Room options

Makai Room, 1 King Bed, Ocean View

7.8 out of 10
Good
(6 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 1085 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Ocean View, Ground Floor (Roll In Shower)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

  • 530 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View

  • 530 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

8.0 out of 10
Very good
(1 review)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

Grand Room, 1 King Bed with Sofa bed, Golf View (Palace Grand, Newly Renovated)

  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 1 King Bed with Sofa bed, Hearing Accessible (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Room, 2 Queen Beds, Resort View

  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Resort View

  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

  • 530 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

10.0 out of 10
Exceptional
(1 review)
  • 1085 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

  • 2330 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 1 King Bed, Resort View

9.0 out of 10
Wonderful
(29 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Makai Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View

9.4 out of 10
Exceptional
(11 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(21 reviews)
  • 422 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

8.8 out of 10
Excellent
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Resort View

8.4 out of 10
Very good
(31 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

8.0 out of 10
Very good
(8 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

8.0 out of 10
Very good
(1 review)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(1 review)
  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(25 reviews)
  • 422 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Royal Suite, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 530 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 2 Queen Beds, Golf View (Palace Grand, Newly Renovated)

  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 2330 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Ocean View (Accessible Tub, Hearing)

7.6 out of 10
Good
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace One Bedroom Suite, 1 King Bed, Resort View

8.8 out of 10
Excellent
(5 reviews)
  • 1085 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 Bedroom, Ocean View (Makai)

  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Ocean Front View

8.6 out of 10
Excellent
(11 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean Front View

7.2 out of 10
Good
(7 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors

  • 1085 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Makai Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(3 reviews)
  • 530 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Hearing Accessible, Garden View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Garden View, Ground Floor (Palace)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Garden View, Ground Floor (Palace)

8.6 out of 10
Excellent
(4 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Ocean View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, Garden View, 1 King Bed, Ground Floor

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Garden View (Palace Grand, Lanai, Newly Renovated)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Golf View (Palace)

9.0 out of 10
Wonderful
(2 reviews)
  • 420 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Golf View (Palace)

7.0 out of 10
Good
(2 reviews)
  • 420 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Royal Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 1 King Bed with Sofa bed, Ocean View (Palace Grand, Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Room, 1 King Bed, Ocean View (Pal Grd, Bathtub)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Hilton Waikoloa Village

4-star Waikoloa resort with spa
Catch some rays at the beach or spend the day relaxing at Hilton Waikoloa Village's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the resort. 3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 8 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Onsite parking is available (surcharge), along with a car charging station.

Hilton Waikoloa Village has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Hilton Waikoloa Village has 8 restaurants serving breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 55 for adults and USD 27.50 for children
  • 2 beach bars
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants

Things to do

  • 27-hole adjacent golf course
  • 3 hot tubs
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Health club
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (66,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the bay
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 55 for adults and USD 27.50 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 541 out of 1053 reviews
Rating 8 - Good. 237 out of 1053 reviews
Rating 6 - Okay. 159 out of 1053 reviews
Rating 4 - Poor. 72 out of 1053 reviews
Rating 2 - Terrible. 44 out of 1053 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Lorraine

Traveled with family
Liked: Amenities
Disliked: Staff & service
Room was guaranteed at 4pm. Not ready and we checked in at 1pm. Moved us to a different room which was poorly kept- dirty, dusty, blood stains on pillows. Never been used or cleaned. Asked for manager and moved us. Our entire 1st day was wasted. Staff is not kind and not accommodating. The large pools and lagoon is nice and well maintained. But the rooms are old and not worth it. Property needs to be updated. Need a breakfast spot that serves a la carte not just a buffet. The little coffee shop sold out of all pastries by 8am. Just not what I expected. Thought service would be great. Will not return. Going to continue staying at Marriott.
Stayed 4 nights in May 2025

10/10 Excellent

Tiffany, Elkhorn

Traveled with family
Liked: Amenities
Our room had a beautiful view of the ocean AND dolphins! We enjoyed the lagoon and all of the restaurants.
Stayed 7 nights in May 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property:. Quiet and well maintained. Staff very helpful, even brought me extra bedding in the middle of the night. Loved the dolphins.Only downside is not a lot of food options in the evening.
Stayed 4 nights in May 2025

8/10 Good

Siddharth

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

6/10 Okay

Chris

Traveled with family
I was disappointed nobody cleaned the room even after 4 days. I called and they promptly tried to clean it after 5pm which isn't OK. The many texts were nice but staff and texts do NOT match. Poor communication. Staff was nice and accommodating otherwise. The Ocean Tower could use a nice venue for drinks and music in the evenings.
Stayed 6 nights in May 2025

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Gloria

Stayed 2 nights in May 2025

6/10 Okay

Daniel

Liked: Staff & service
Didn’t like I had to wait an hour for someone to come fix my room door so I could get in!
Stayed 5 nights in May 2025

10/10 Excellent

Jennifer, Fort Drum

Liked: Cleanliness, amenities
This was our second time here and we had a wonderful stay. I do wish that the weights room was updated. Other than that, fabulous all around.
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful resort but hard to get around at times— tram times were long.
Stayed 3 nights in May 2025

6/10 Okay

Andres

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of your managers, Carl, was incredibly rude and long story short, I paid for a private cabana, your most expensive one. The oasis with its own spa, and someone tried to walk in and use it. When she was informed it was private she decided to complain and ME AND MY PARTY were kicked out instead of that person being told that it was indeed reserved. Unprofessional, completely disrespectful to a PAYING customer, and completely wrong to side with someone trying to take advantage of your facilities without paying. We will be taking this further.
Stayed 7 nights in May 2025

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Melinda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Views are nice and lagoon and fun. The property had obviously been neglected however. Lots of trash around the grounds. Floors were dusty and dirty. Pool party at kohala pool was super loud. Limited dining with no overlapping hours. Room service menu was awful. May dining locations were closed during our trip as was the hours of restaurants (i.e. kpc is closed sunday and monday, and kona lounge is closed Tuesday and Wednesday). Will not be returning, the overall cost is not worth it.
Stayed 6 nights in May 2025

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in, friendly stsff
Stayed 1 night in May 2025

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not for travelers like me. It’s a resort by the ocean, but has no beach. It’s so big and the buildings are so separate apart that there’s a train connecting everything. And the train takes over 10 minutes to arrive! Imagine waiting 10-15 min every time you decide to leave the hotel or even to get breakfast! This thing was built for you to stay put, which is nonsense in such an amazing island, with so much to do and explore. Honestly, you don’t want to go to Hawaii to stay in a Disney-like resort. Or maybe you do. To each one their own. I think it is just cheesy and lame.
Stayed 3 nights in Apr 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Hilton I’ve ever seen.
Stayed 5 nights in Apr 2025

10/10 Excellent

Nancy Gail

Traveled with group
Liked: Amenities
Restaurants could be open longer. The resort needs more handicapped friendly accessibility to ALL areas. A wonderful shout out to Eugene at check in. He has an extremely good and personable personality. I regret not being able to actually meet him, he met my daughter and she was extremely impressed by him as well. Thank you Eugene!
Stayed 7 nights in Apr 2025

4/10 Poor

Nicholas David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking is expensive, $48 dollars a day. This is on top of a $48 dollar resort fee they charge for services that are standard and free at any other hotel. This place will nickle and dime you for every single service they have besides the
Stayed 5 nights in Apr 2025

8/10 Good

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely beautiful property! The only flaw was the lack of affordable dining options on site.
Stayed 7 nights in Apr 2025

6/10 Okay

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, but the parking was a huge inconvenience. 1300 steps from our room to the parking lot, not fun when you had a long day adventuring and then you have to face the long walk back to the room. The tram they provide from the main lobby to the different hotels in the resort was often broken or you would have to wait 30 minutes because they only had 1 running at a time.
Stayed 7 nights in Apr 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of things to do on and off the resort. Great experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marcy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025