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Best Western Plus Carlton Plaza Hotel

3.5 star property

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Exterior
Reception
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed) | In-room safe, desk, laptop workspace, iron/ironing board
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available

Explore the area

Map
642 Johnson St, Victoria, BC, V8W1M6
  • Chinatown
    ‪4 min walk‬
  • Royal BC Museum
    ‪11 min walk‬
  • British Columbia Parliament Building
    ‪13 min walk‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed)

  • 550 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed)

  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Carlton Plaza Hotel

Hotel in Downtown Victoria
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. This Edwardian hotel also offers a fitness center, a vending machine, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in December 2019.

Best Western Plus Carlton Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English, Hindi, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 8:00 AM to 1:00 PM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 1.00 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 764 out of 1239 reviews
Rating 8 - Good. 333 out of 1239 reviews
Rating 6 - Okay. 88 out of 1239 reviews
Rating 4 - Poor. 31 out of 1239 reviews
Rating 2 - Terrible. 23 out of 1239 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ellister

Traveled with family
Liked: Staff & service, amenities
Location was very good.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

2/10 Terrible

Ho Yan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Lourdes

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Lots to do around. Places to eat. Things to see. Great place.
Stayed 1 night in Dec 2024

10/10 Excellent

Sami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Starting from the reception to the housekeeping staff, they all were very friendly and absolutely helpful. We stayed as a family for few days and can’t complain about our amazing stay at this hotel. Great location middle of Downtown, accessible to great coffee shops.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful!
Stayed 3 nights in Dec 2024

10/10 Excellent

Janine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and lovely extremely clean rooms and close to everything
Stayed 1 night in Dec 2024

10/10 Excellent

SIHONG

Stayed 1 night in Dec 2024

10/10 Excellent

Nga

Stayed 1 night in Dec 2024

8/10 Good

Danny

Stayed 2 nights in Dec 2024

10/10 Excellent

Phuong

Traveled with family and small children
Liked: Amenities
Stayed 2 nights in Dec 2024

6/10 Okay

SAMEER, RICHMOND

Stayed 2 nights in Dec 2024

10/10 Excellent

michael

Liked: Staff & service, property conditions & facilities
A lot of homeless people. Dirty linen in one of the rooms and no way to change the sheets.
Stayed 1 night in Dec 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and helpful staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Rodney

Stayed 1 night in Dec 2024

8/10 Good

Jennifer

Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for a trip to the theatre
Stayed 1 night in Dec 2024

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, could walk to many areas downtown, Fishermans wharf.
Stayed 4 nights in Dec 2024

10/10 Excellent

Patryk

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Dec 2024

10/10 Excellent

dayna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly service
Super friendly conceirge and very helpful and accommodating. Would stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

zoe

Stayed 2 nights in Nov 2024

10/10 Excellent

Dan

Liked: Staff & service, property conditions & facilities
Great swevice
Stayed 1 night in Dec 2024

8/10 Good

Maela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom set up and the fan/light being the same switch was pretty annoying. The fan/heat was quite loud. Mattresses and pillows were ok but the bedding and having to book a room tidy 24 hours in advance was annoying. The bedding comes apart and it’s a whole mess quickly. For the price it was fine. Wish the coffee machine by the elevator operated before 12pm… like 6am when you really want a coffee.
Stayed 3 nights in Dec 2024