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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Relax in a cozy space with a made bed, nightstand, and modern lamp.
Relax in our stylish lobby, featuring a seating area with armchairs and a table, a large abstract painting, and a vending machine for refreshments.
Guests can prepare simple meals and snacks in this compact kitchenette, featuring a refrigerator, microwave, and coffee maker.
Stay connected with our guest computer station, featuring a desktop monitor and keyboard for your convenience.
Arbutus Inn features a modern exterior with a flat roof, brick and siding materials, and a welcoming entrance.

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
2898 Douglas St, Victoria, BC, V8T4M9
  • Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Victoria Harbour
    ‪4 min drive‬
  • Victoria Clipper Ferry Terminal
    ‪5 min drive‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪30 min drive‬

Room options

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | Premium bedding, desk, iron/ironing board, free WiFi

Basic Room, 1 Double Bed

7.6 out of 10
Good
(16 reviews)
  • 104 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(51 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(21 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen | Fridge, microwave, coffee/tea maker

Room, Multiple Beds, Kitchen

9.4 out of 10
Exceptional
(13 reviews)
  • 195 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.4 out of 10
Exceptional
(13 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(43 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.6 out of 10
Excellent
(54 reviews)
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Arbutus Inn

Hotel in Burnside
A 24-hour front desk, a computer station, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Arbutus Inn features a vending machine. A computer station is located on site and wireless Internet access is complimentary. Onsite self parking is complimentary.

Arbutus Inn is a smoke-free property.

Languages

English, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 692 out of 1427 reviews
Rating 8 - Good. 506 out of 1427 reviews
Rating 6 - Okay. 139 out of 1427 reviews
Rating 4 - Poor. 48 out of 1427 reviews
Rating 2 - Terrible. 42 out of 1427 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

kurtis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Secure
Stayed 1 night in Apr 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Apr 2025

8/10 Good

Shane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Juan.

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Blake

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept fine. Just didnt like to get woken up by workers to tell us we cant have my extra person stay..cause its fire Hazzard? thats inappropriate when were all in bed sleeping. Could of let us know when we booked into room.
Stayed 1 night in Apr 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2025

6/10 Okay

Logeshwaran

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked in at around 9pm on 15th April, the person who was there in reception was too rude to us. We came with kids so he said it’s not allowed to stay in 1 room, we agreed to take another room then also he was too sarcastic and rude. This is not way to treat a customer. Take this as a complaint and take action. Apart from that, everything was fine.
Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good, and close to the soccer field!
Stayed 2 nights in Apr 2025

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Milind, Redmond

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and well appointed rooms, brightly lit, though a little on the small side. I liked that the bedside table had a clock with multiple power outlets as well as USB ports - very useful in charging personal devices. The exterior of the hotel is a little off-putting though... shares a parking lot and reception with a car rental outlet. The parked cars have a direct line of sight into the rooms on the first and second floors, and so forces residents to keep their curtains closed for privacy. There is no housekeeping as long as there are guests in the rooms, so if you need fresh towels/coffee refills, you need to get it yourself from the Front desk. Not sure what happens to trash that accumulates in the room, since we didnt stay long enough to find out. Overall, if you just need a place to sleep and shower, this is perfect... very close to the downtown area, and near to public transportation.
Stayed 2 nights in Apr 2025

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value and very clean!
Stayed 1 night in Apr 2025

4/10 Poor

Joy

Traveled with family
I booked this for my ex and our kids before their early morning flight and although I take what he says with a heavy grain of salt, he had nothing but awful things to say about this location. Apparently it's much more rugged outside with lots of homeless/ "crack heads" as he put it. Apparently kept them up all night. Do your res
Stayed 1 night in Apr 2025

8/10 Good

Amandeep

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent little motel in transition to being a boutique motel
Stayed 1 night in Mar 2025

8/10 Good

Anton

Stayed 1 night in Apr 2025

10/10 Excellent

Stefanie

Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

ANDREW

Stayed 4 nights in Apr 2025

8/10 Good

Cecelia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Entire building is smoke free. Denny’s and Tim Hortons nearby.
Stayed 2 nights in Apr 2025

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Emma

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Apr 2025

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
They have updated all the rooms, new beds and TVs
Stayed 1 night in Apr 2025