2/10 Terrible
Frank, Sugar Hill
Oct 13, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
After returning from my day trip I was there 3 days and I noticed as in previous days the room was not touched while I was away. No refresh of the towels or cleaning of the bathroom but my main concern was the 2 trash cans were overfilled with trash. The next morning I heard the cleaning lady in the hall rolling past my room. I quickly opened the door and placed the trash cans in the hall and said I have something for you. She took the trash bags out and left the cans in the hall not bothering to return them. I caught her again later in the day and had her swap out dirty towels. So much for service with a smile. The next night I was laying in bed watching TV and saw a large American Cockroach climbing up the wall from behind the dresser. I disabled him and dropped him in a cup. I took it down to the front desk and told the clerk she needed to show it to the manager to call for an exterminator visit. She very smartly asked me ...sir where are you from? She told me this is Florida and that's not a cockroach but rather a palmetto bug. Ahhhh Lady, if you google Palmetto bug you'll discover it's a regional name but it's still a cockroach. When I returned to the room I moved the dresser to see where our little friend came from. On moving the dresser I found 2 cockroach traps behind there with dead German cockroaches in them. It dawned on me that Mgt knew very well these rooms are probably cockroach infested. On moving the dresser back I nudged 1 of 2 now overfilled once
Frank
Stayed 7 nights in Sep 2024