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Emporio Veracruz Hotel

3.5 star property

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Photo gallery for Emporio Veracruz Hotel

Front of property - evening/night
Privilege Suite, 1 King Bed | Terrace/patio
Interior
Indoor pool, 2 outdoor pools
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Parking available

Explore the area

Map
Paseo Del Malecon No 244, Veracruz, VER, 91700
  • Malecón de Veracruz
    ‪1 min walk‬
  • Veracruz Harbour
    ‪5 min walk‬
  • Zócalo
    ‪7 min walk‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪30 min drive‬

Room options

View all photos for Super Saver

Super Saver | Premium bedding, minibar, in-room safe, desk

Super Saver

  • 283 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds

  • Resort view
  • 290 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Double

Privilege Double | Premium bedding, minibar, in-room safe, desk

Privilege Double

  • Resort view
  • 511 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds, Ocean View

  • Ocean view
  • 290 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Privilege Suite, 1 King Bed

Privilege Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Privilege Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Sea View

Premium bedding, minibar, in-room safe, desk

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Executive

Premium bedding, minibar, in-room safe, desk

Room Executive

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • Sleeps 2
  • 2 Full Bed(s) OR 1 King Bed(s)

View all photos for Suite Executive With Street View

Premium bedding, minibar, in-room safe, desk

Suite Executive With Street View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Double Room Standard

Premium bedding, minibar, in-room safe, desk

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard With Ocean View

Premium bedding, minibar, in-room safe, desk

Double Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

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About this property

Emporio Veracruz Hotel

3.5-star hotel in Malecon
Along with 3 restaurants, this hotel has 2 outdoor pools and a full-service spa. Other amenities include an indoor pool, a health club, and a bar/lounge.
Emporio Veracruz Hotel offers 223 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, bidets, and hair dryers.

This Veracruz hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Emporio Veracruz Hotel features a full-service spa, 2 outdoor swimming pools, an indoor pool, and a health club. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is available for a surcharge.

This 3.5-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1787 square feet (166 square meters) include conference space. This family-friendly hotel also offers a children's pool, a hot tub, and a sauna. Parking is available onsite for a surcharge.

Emporio Veracruz Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Emporio Veracruz Hotel has 3 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night); free wired internet
  • Available in some public areas: WiFi (USD 15 per night); wired internet (surcharge)

Parking and transportation

  • Self parking on site (USD 2 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,787 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • On the bay
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1952
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children
  • Fee for in-room wireless internet: USD 15 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 15 per night (rates may vary)
  • Fee for wired internet in public areas: USD 15 per night (rates may vary)
  • Self parking fee: USD 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Emporio Veracruz Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 794 out of 1224 reviews
Rating 8 - Good. 245 out of 1224 reviews
Rating 6 - Okay. 104 out of 1224 reviews
Rating 4 - Poor. 38 out of 1224 reviews
Rating 2 - Terrible. 43 out of 1224 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Guadalupe

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

MARIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 8 nights in Nov 2024

8/10 Good

Sue Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Gurpal

Stayed 2 nights in Dec 2024

8/10 Good

Brian

Stayed 1 night in Dec 2024

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff great hotel breakfast
Stayed 4 nights in Dec 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2024

10/10 Excellent

Jesus, Mesa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , best options
Stayed 1 night in Dec 2024

8/10 Good

JAIME

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to every attraction in town. Will stay again in my next visit.
Stayed 1 night in Dec 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 9 nights in Dec 2024

10/10 Excellent

connie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

JORGE

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rooms were outdated. Lamps old and worn out wood furniture old and scratched
Stayed 3 nights in Dec 2024

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close to the hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay here
Stayed 1 night in Nov 2024

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location and clean, clean, clean. It was great being able to walk out directly on the Malecón or to head straight to the La Parroquia cafe. Taxi service to the airport was handled efficiently. Some facilities are starting to show their age(not sure why the jacuzzi closes midday, but alright), but this is an amazing hotel if you’re staying in Veracruz.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Es la segunda vez que nos hospedamos aquí y siempre es excelenten
Stayed 2 nights in Nov 2024

10/10 Excellent

Sara Gutierrez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

M

Disliked: Cleanliness
Be careful the room that we got had bedbugs and my husband was seriously bitten very badly it was room 307. Had a bad experience
Stayed 2 nights in Nov 2024

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to change rooms 2 times because the locks weren't working.. i didnt even get compensated with a free dinner at least and the the staff was rude.... i booked this hotel because it was convenient for me since it's located in the heart of veracruz .. but i will not go back ever again.. so disappointed
Stayed 7 nights in Nov 2024

6/10 Okay

Juan Carlos

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
After 15 or so years since they did the latest big renovation to the hotel, it's starting to need another round of maintenance. For example, some of the rooms are looking a bit worn down, including balcony and shower doors in mine, that didn't close properly. The service has never been great, but now it's downright disappointing. The fact that they continue to have only two check-in counters makes the check-in process quite lengthy on holiday periods, and in 4 nights in my room, they didn't leave fresh hand towels once. I always had to call and ask for new towels to be brought up, because they'd take the used ones and leave no fresh ones. The hotel's location and inexpensive parking (which used to be free) is probably its best feature, but with so many hotels in downtown Veracruz, I think we'll start looking to other options for our next trip.
Stayed 4 nights in Nov 2024

4/10 Poor

Manuel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Curtains,bedding needs upgrades room smells funky
Stayed 7 nights in Nov 2024

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, some room for improvement
The hotel is on a prime spot by the pier. Nice and clean overall. The windows are not fully noise insulated so a ship being loaded with large metal pipes overnight kept making clanking noises during the process. The parking is across the property and not clearly marked so we had to drive in the messy traffic around that block twice until we went into the hotel to find exactly where the parking was. Should have a sign. The room reservation said parking included but they still charged 20 pesos a night which I just paid not worth arguing a dollar. The room did not have a safe in the closet, and the soap bars were missing so had to ask for some. The whole place bans smoking everywhere on the premises including the balconies if that's important to you.
Stayed 1 night in Nov 2024

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

MIRIAM, CHARLOTTE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place, my favorite part was the Spa.
Stayed 1 night in Nov 2024