10/10 Excellent
Mysteri
Traveled with family
Aug 26, 2024
Liked: Cleanliness, property conditions & facilities
Our room, while simple and dated, was very clean and comfortable. The location along the water is stunning and unique. Dinner was delicious and our wait staff friendly and professional. We could not say the same for the hotel staff. No one answered our several phone calls that day at the front desk. Check-in service...well, it was bad. It was the weirdest, worst check-in experience I have ever had, hands-down. When we arrived at the desk to check in, there was an adult woman sprawled on the floor under the counter with a large purse, two phones she was charging from a wall outlet, notebooks. etc. She was so completely and aggressively occupying the narrow space beneath and in front of the counter that I had to lean out in space over her to give my ID and card to the woman checking me in. I muttered a polite "pardon me" as I tried to brace myself and sign papers and also not touch her, but other than that neither the hotel employee (who was definitely aware of the situation) nor the woman on the floor offered an apology or acknowledged the situation at all. It took a long time to complete the process, with the employee retreating into an office several times while we stood over and too close to the woman on the floor for an embarrassing length of time. It had a feeling of unreality, like a scene from a developing country rather than a hotel on a prime piece of California coastline. Rude and so so strange, but it didn't ruin an otherwise lovely stay. Your mileage may vary...
Mysteri
Stayed 1 night in Aug 2024
