2/10 Terrible
Lucy
Traveled with partner
Apr 21, 2025
Disliked: Amenities
The hotel that we booked through yourselves has been nothing short of horrendous. On arrival the corridors and escape routes were all obstructed by luggage, dirty linen bags and general rubbish.
The room itself is extremely dated and had a number of water mark stains on the ceilings, walls and furniture. For example the light shade next to the bed was covered in stains.
The room was advertised with air conditioning but when turned on would only pump out hot air into an already stifling hot room. The window opened up into an internal court yard which allowed no air to reach us. The only thing that could reach us were moschitos and the constant sound of Rats going through the bins below.
Every flush of a toilet in the hotel felt and sounded like it was coming through our plumping system and was a constant occurrence throughout the night.
We have been unable to sleep and have had to resort to booking a new hotel for the remainder of our stay. This was supposed to be a holiday break to celebrate our first wedding anniversary but our experience of this hotel has completely ruined that and the Venice experience.
We would like a full refund for the cost of this “hotel” if you can call it that and i suggest you review whether you want to be an agent for them going forward.
Lucy
Stayed 3 nights in Apr 2025