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Hotel Carlton on the Grand Canal

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Carlton on the Grand Canal

Front of property
Rooftop terrace
Front of property
Superior Double Room, Patio | Down comforters, minibar, in-room safe, individually furnished
Lobby lounge

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Sestiere Di Santa Croce 578, Venice, VE, 30135
  • Piazzale Roma
    4 min walk
  • Grand Canal
    4 min walk
  • Venetian Ghetto
    9 min walk
  • Venice (VCE-Marco Polo)
    19 min drive

Room options

View all photos for Double Room Single Use

Double Room Single Use | Down comforters, minibar, in-room safe, individually furnished

Double Room Single Use

  • 161 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room | Down comforters, minibar, in-room safe, individually furnished

Classic Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Triple Room

Down comforters, minibar, in-room safe, individually furnished

Classic Triple Room

  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Room

Family Room | Down comforters, minibar, in-room safe, individually furnished

Family Room

  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Superior Double or Twin Room, Canal View

Down comforters, minibar, in-room safe, individually furnished

Superior Double or Twin Room, Canal View

  • 194 sq ft
  • Canal view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Patio

Superior Double Room, Patio | Down comforters, minibar, in-room safe, individually furnished

Superior Double Room, Patio

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Twin Room

Classic Twin Room | Down comforters, minibar, in-room safe, individually furnished

Classic Twin Room

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | Down comforters, minibar, in-room safe, individually furnished

Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Queen Superior

Down comforters, minibar, in-room safe, individually furnished

Queen Superior

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Down comforters, minibar, in-room safe, individually furnished

Junior Suite

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Carlton on the Grand Canal

4-star hotel in Santa Croce
2 restaurants, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a business center, and conference space.
Hotel Carlton on the Grand Canal offers 150 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Venice hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Wireless Internet access is complimentary. This Venice hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance.

Hotel Carlton on the Grand Canal is a smoke-free property.

La Cupola - Overlooking the ocean, this restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Top of the Carlton - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Cupola
  • Top of the Carlton

Things to do

  • Personal motorized watercraft
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the waterfront
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Carlton Grand
Carlton Grand Canal Hotel
Carlton Grand Canal Venice
Carlton Hotel Grand Canal
Grand Carlton
Grand Carlton Hotel
Grand Hotel Carlton
Hotel Carlton Grand Canal
Hotel Carlton Grand Canal Venice
Hotel Grand Carlton
Carlton Grand Canal
Carlton On The Canal Venice
Hotel Carlton on the Grand Canal Hotel
Hotel Carlton on the Grand Canal Venice
Hotel Carlton on the Grand Canal Hotel Venice

Hotel Carlton on the Grand Canal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 460 out of 1052 reviews" "
Rating 8 - Good. 353 out of 1052 reviews" "
Rating 6 - Okay. 140 out of 1052 reviews" "
Rating 4 - Poor. 52 out of 1052 reviews" "
Rating 2 - Terrible. 47 out of 1052 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

June, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just a few minutes walk away from the Venice train station. The staff are very friendly and held our luggage for us before check in time. Our bell hop took great care of bringing our luggage to our room. We noticed the walls are not as thick and you can hear people coming and going from their hotel rooms, which isn’t too much of a problem, but something to note. Did notice some spiders and mosquitoes in our room, but that’s about it. Our stay was still pleasant overall!
Stayed 1 night in Aug 2024

10/10 Excellent

Merle

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great location to the train and bus station. The staff was very helpful, polite and kind.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Venetian style place Amazing location and service Friendly staff Ac on the 4th floor wasn’t good
Stayed 3 nights in Aug 2024

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Slightly small and old but nothing out of the ordinary. Nice breakfast, lovely staff, great views, and walking distance to everything.
Stayed 2 nights in Aug 2024

6/10 Okay

Gail

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel is perfect for location as very near bus station and railway station. Our air conditioning worked perfectly unlike a lot of the other rooms. I feel the hotel is a bit tired and out dated and could do with a coat of paint especially on the outside
Stayed 5 nights in Aug 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room right overlooking the canal. Was great scenery. Very close to train station hired a porter to take our bags.
Stayed 2 nights in Aug 2024

8/10 Good

Dov

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean and the people were very friendly and accommodating.
Stayed 2 nights in Aug 2024

6/10 Okay

afshin

Liked: Staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Dana, Uniersity Place

Liked: Cleanliness, staff & service
Beautiful hotel. I think I would have liked a cooler room. I felt hot.
Stayed 2 nights in Aug 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. I will definitely stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly across the canal from the train station in Venice.. making it a great option if coming from other points in Italy by train. Easy walk to points of interest in Venice. Rooms were very good; a/c was nice on the oppressively hot and humid days of August. Shower had great water pressure. Breakfast was great… when booking do yourself a favor and include the breakfast. Staff was friendly and helpful.
Stayed 2 nights in Aug 2024

6/10 Okay

Ciarra

Traveled with partner
Liked: Staff & service, amenities
Stayed 2 nights in Aug 2024

8/10 Good

Seth

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff and beautiful historic property. Unfortunately it needs some basic updates. Things like A/C, electrical outlets, plumbing did not work properly.
Stayed 2 nights in Aug 2024

8/10 Good

Blair

Traveled with partner
Liked: Cleanliness, staff & service
Great location on the Grand canal, best suited for water transportation to limit excessive walking.
Stayed 1 night in Jul 2024

10/10 Excellent

UNITED STATES OF

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Laith

Liked: Property conditions & facilities
The staff was so nice
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness
Average
The hotel is located right across the train station but to get to the hotel u have to climb a bridge to get to the other side with bags thats a hassle. The ferry terminal is also closely located. The breakfast staff are rude and non attentive. The front desk staff as well are not the most helpful.
Stayed 2 nights in Jul 2024

8/10 Good

MARYLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant, but not all you'd expect of 4*
We stayed here as it is one of only 5 wheelchair-accessible hotels in Venice, yet little details made it difficult to use a wheelchair in the room without a helper. Unusually, there was no mattress protector and when the staff saw that I'd put towels in the bed they set up layers of plastic (rather than fitted waterproof covers). It meant my husband slipped out of bed twice at night onto a hard floor. In the UK that would have been investigated and I would be in trouble for negligence! The orange juice was reconstituted but at least they had oat milk. The location, opposite the station, is only convenient if you can walk on water, but there is a delectable restaurant, Punta G just a little way behind the hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Evgeniya

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff speaking excellent english. Great location - 2 minutes from vaporetto stop.
Stayed 2 nights in Aug 2024

8/10 Good

JAY, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice but definitely older style. The bathroom shower and door it strange layout. If not careful, can easily wet the entire bathroom floor. The roof top bar is nice for cocktails.
Stayed 2 nights in Jul 2024

2/10 Terrible

Nagy, PISCATAWAY

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not worthy the money we spent. Too expensive for what you get. Room is very outdated, card keys are not available, old fashion room keys that I can’t believe still exist. AC is very weak. Room is very small. Shower drainage was broken and when I called customer service, they told me to wait till next day to fix while my family wanted to take shower very badly. Staff are very cheap, I paid over $900 for 2 nights and they didn’t budge for 10 cents from the taxes that I owe, very cheap. Dinner at the roof was expensive and not many selections. Don’t recommend this hotel to any one.
Stayed 2 nights in Jul 2024

8/10 Good

Joseph, San Diego

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Too far away from St Peter’s that’s it the rest is ok When we check in the girl from Asia was great , but a guy I saw after was. Terrible !
Stayed 2 nights in Jul 2024

8/10 Good

MEI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, right next to train station and several water bus stops. Very convenient with stores and restaurants right outside. Great facilities, very clean and spacious, especially the layout of the rooms. The service was great and staff were amazing. Would hope for a view of the canal next time
Stayed 3 nights in Jul 2024

8/10 Good

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luca was a terrific receptionist at the hotel. Friendly and helpful. Hotel has a beautiful view of the Grand Canal. Short walk from the main train station. Facilities show a little age and the rooms were warmish in July. Still, it had elegant charm and a nice breakfast. Amazing restaurant right next door. Good base for exploration of Venice.
Stayed 2 nights in Jul 2024