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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Exterior
Individually furnished, desk, laptop workspace, iron/ironing board
Exterior
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Pool
  • 24/7 front desk
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Park Royal
    15 min walk
  • Capilano Suspension Bridge
    2 min drive
  • Stanley Park
    3 min drive
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    17 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 200 sq ft
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 192 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 196 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 196 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

North Vancouver Hotel

Breakfast included
Parking included
Free WiFi
Air conditioning
4.1 out of 5, Very Good, (1194)
The price is $121
per night
$140 total
includes taxes & fees
Dec 11 - Dec 12
North Vancouver Hotel

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel in Pemberton Heights
This hotel features a restaurant, a seasonal outdoor pool, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This District of North Vancouver hotel also offers a seasonal outdoor pool, tour/ticket assistance, and laundry facilities. Complimentary self parking is available on site.

SureStay Hotel by Best Western North Vancouver Capilano has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Languages

Arabic, Chinese (Cantonese), English, Farsi, Filipino, Hindi, Vietnamese

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May 21 to October 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 425 out of 1072 reviews" "
Rating 8 - Good. 393 out of 1072 reviews" "
Rating 6 - Okay. 141 out of 1072 reviews" "
Rating 4 - Poor. 67 out of 1072 reviews" "
Rating 2 - Terrible. 46 out of 1072 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

HAILIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC is too noisy.
Stayed 2 nights in Aug 2024

4/10 Poor

Linda

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We left after 2 nights of a 5-night planned stay mostly because of rainy weather, but also because our unit wasn't comfortable enough to stay in while we waited for it to clear. The staff were super nice, but the rooms are overpriced and the motel is in a noisy, high traffic area. The grounds and units are dated, worn, and musty. The pool is surrounded by the parking lot. The entrance is situated between two traffic lights on one of the busiest roads in North Van. The surrounding area is not very walkable. Nice, affordable accommodations in North Van are very limited, but we'll stay anywhere else next time.
Stayed 5 nights in Aug 2024

2/10 Terrible

Clementine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Was not happy about room bed hard Big flys in room
Stayed 1 night in Aug 2024

6/10 Okay

Ricky

Traveled with partner
Was over all good
Stayed 1 night in Aug 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little family spot with great location
Great location with easy access to highway, Lions Gate bridge to Stanley Park and downtown and surprisingly quiet given how close it was to some busier streets. The look is a little dated but great staff and really reasonable pricing (for Vancouver) made up for any minor shortcomings
Stayed 3 nights in Aug 2024

10/10 Excellent

Jesus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant, delicious food and good service
Stayed 2 nights in Aug 2024

2/10 Terrible

Linda

Disliked: Staff & service, property conditions & facilities
This property is extremely outdated for the price. The noise from the people upstairs were very noisy. The A/C was very antiquated and noisy. Beds were not comfortable. I would never stay at this BW again. Gross and disgusting.
Stayed 1 night in Aug 2024

8/10 Good

courtney

Stayed 1 night in Aug 2024

10/10 Excellent

Ruoyu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in north Vancouver, very comfy bed
Stayed 1 night in Aug 2024

4/10 Poor

Natalya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Meh. It was fine.
Stayed 1 night in Aug 2024

10/10 Excellent

valerie j

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay for me
Very quiet, close to the venue we were visiting front desk very helpful and pleasant room was spotless. comfortable beds and lots of parking Very impressed with the hotel will be returning soon price was very good too Totally impressed
Stayed 2 nights in Aug 2024

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Punit

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Dennis, St Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in a large suite with a kitchenette and king sized bed and really enjoyed the size and convenience it offered. We will certainly try to book this unit on our next Vancouver trip.
Stayed 4 nights in Aug 2024

10/10 Excellent

Brian, CALEDONIA

Liked: Cleanliness, staff & service
This place was affordable and clean and had free parking. It’s a short bus ride away from downtown which feels like an express bus because the last stop before Vancouver is at the corner by this hotel and the next stop is past Stanley park. It’s not a luxury hotel and the rooms are a little dated but it was clean and affordable compared to some other options around Vancouver. I would stay here again
Stayed 3 nights in Aug 2024

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Angela

Liked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Theodore, Sparks

Reasonable price
Stayed 1 night in Aug 2024

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hitel however ir is spotless. Only issue we had was the door keys
Stayed 2 nights in Aug 2024

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jacek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely recommended. Good location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were very polite. I saw the pool as we were walking to our room. If we stayed longer I'm sure we would of used it. We walked into the room and the first thing I noticed was that there was a living room and a bedroom. I saw the area you can use as a kitchen. I think this for me is a unique place with all the amenities around.
Stayed 1 night in Aug 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A simple, clean, quiet stay in Vancouver for a great price with some of the most comfortable beds I’ve slept on in a hotel. The staff were very friendly and helpful. Great location. We would definitely stay here again. (Family of 4 with 10 and 12 y/o)
Stayed 1 night in Aug 2024

2/10 Terrible

Rick

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this room online-checked in - checked out ok-but noticed the hotel had overcharged us by $100 & wouldn’t make it right- terrible experience- never stay here again
Stayed 1 night in Aug 2024