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River Rock Casino Resort

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for River Rock Casino Resort

Premium bedding, in-room safe, desk, soundproofing
3 restaurants, breakfast served
Indoor pool
Interior entrance
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available

Explore the area

Map
8811 River Road, Richmond, BC, V6X 3P8
  • Great Canadian Casino
    ‪5 min walk‬
  • Richmond Night Market
    ‪6 min walk‬
  • Aberdeen Centre
    ‪19 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪9 min drive‬

Room options

View all photos for 2 Queen Beds (Hotel Tower- Sky Bridge to Casino)

Premium bedding, in-room safe, desk, soundproofing

2 Queen Beds (Hotel Tower- Sky Bridge to Casino)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 Bedroom Marina View Suite (Casino Tower)

1 Bedroom Marina View Suite (Casino Tower) | Premium bedding, in-room safe, desk, soundproofing

1 Bedroom Marina View Suite (Casino Tower)

  • 527 sq ft
  • Marina view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for 1 King Bed (Hotel Tower- Sky Bridge to Casino)

1 King Bed (Hotel Tower- Sky Bridge to Casino) | Premium bedding, in-room safe, desk, soundproofing

1 King Bed (Hotel Tower- Sky Bridge to Casino)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Suite (Casino Tower)

1 Bedroom Suite (Casino Tower) | Premium bedding, in-room safe, desk, soundproofing

1 Bedroom Suite (Casino Tower)

  • 527 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About this property

River Rock Casino Resort

4-star Richmond resort, connected to a rail/subway station in Richmond City Centre
This smoke-free resort features 3 restaurants, a marina, and a full-service spa. Additionally, a casino, an indoor pool, and a fitness center are onsite. Housekeeping is available on request.
River Rock Casino Resort offers 396 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes and complimentary toiletries.

42-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and phones. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Absolute Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
In addition to a full-service spa, River Rock Casino Resort features a marina and a waterslide. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink.

Event facilities measuring 13003 square feet (1208 square meters) include a conference center. This Richmond resort also offers a casino, an indoor pool, and a spa tub. Onsite parking is available (surcharge), along with a car charging station.

River Rock Casino Resort is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Curve Restaurant & Lounge - This restaurant serves dinner only.
Chopsticks - This restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
The Rock House - This restaurant serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Zios - Onsite restaurant. Open daily.
Starbucks - This café serves breakfast, lunch, and light fare. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Valet parking on site (CAD 33 per day)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • English breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 22 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Chopsticks
  • Curve Restaurant & Lounge
  • Starbucks
  • The Rock House
  • Zios

Things to do

  • Casino
  • Full-service spa
  • Gym
  • Indoor pool
  • Spa tub
  • Waterslide

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Microwave on request
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Conference center (13,003 square feet of space)
  • Meeting room

Outdoors

  • Marina
  • On a river
  • On the boardwalk/promenade

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 3 buildings
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note: Tower Rooms are located in the South Tower across from main resort.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per accommodation, per day (maximum CAD 75 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: CAD 23.17 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 22.00 per person
  • Valet parking fee: CAD 33.00 per day
  • Pet fee: CAD 35.00 per accommodation, per day (maximum CAD 75 per stay)
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel River Rock
Hotel River Rock Richmond
River Rock Hotel
River Rock Richmond
Rock River Hotel
River Rock Casino Resort Richmond
River Rock Casino Richmond
River Rock Casino
River Rock Hotel Richmond
The Hotel at River Rock
River Rock Casino
River Rock Casino Resort Resort
River Rock Casino Resort Richmond
River Rock Casino Resort Resort Richmond

River Rock Casino Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 3736 out of 7712 reviews" "
Rating 8 - Good. 2086 out of 7712 reviews" "
Rating 6 - Okay. 1026 out of 7712 reviews" "
Rating 4 - Poor. 520 out of 7712 reviews" "
Rating 2 - Terrible. 344 out of 7712 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

DONALD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had plenty of food service options. Parking was inconvenient because it was a couple blocks away.
Stayed 3 nights in Oct 2024

10/10 Excellent

Randean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Multiple Stays. Will be back!
Another fantastic stay. Surprised with an upgrade. Pool is beautiful (better than pics), everything needed is in the hotel, location is perfect!
Stayed 1 night in Oct 2024

6/10 Okay

Maxine

Poor bathroom lighting
Stayed 2 nights in Oct 2024

6/10 Okay

Patrick

Stayed 2 nights in Sep 2024

8/10 Good

YONGWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Debby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always are the key to a stress free stay! The hotel is clean and they offer a nice bottle of water or a cup of tea or coffee in the room after s as long journey it’s appreciated.
Stayed 3 nights in Oct 2024

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Michele

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The directions etc for the restaurants are not clear. We were in the old tower. The room is run down. There is no view. Coffee maker didn’t work Had this place booked for January. Already cancelled it. Would not come back again
Stayed 1 night in Oct 2024

10/10 Excellent

jungho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Oct 2024

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 1 night in Oct 2024

10/10 Excellent

Shaleen

Stayed 1 night in Sep 2024

6/10 Okay

Carmen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room with View: 5/5 Room cleanliness: 4/5 Parking: Free parkade or valet Amenities: 2/5 because pool slide was out of service that weekend Buffet: 2/5 Staff: 4/5 (they really tried) Made reservation a few months in advance for a weekend getaway with the family. - Slide at pool was closed that weekend. No email notification about this. Found out when we arrived. please inform your guests and let them know earlier so they can make other arrangement. The pool slide was one of the main reasons we picked this hotel. - A commotion at the buffet due to another guest being unreasonably about children at the buffet area coughing (not coughing into the food or at buffet area). If there is a health and safety concern, management should have informed guests that any guests with any sign of ill symptoms would not be able to dine at the buffet. Or put up sneeze guards. Some people don’t necessarily have to be sick to be coughing. Some people have chronic conditions or asthma that make them cough but it is not an illness that can be spread. Let’s provide better management for all guests to feel welcome or simply list out restrictions ahead of time. It was not a cheap getaway, and the entire family did not enjoy it at all. River Rock has been one of our annual getaway stops. Sometimes we do multiple weekend getaways over the course of a year. I think we will explore other hotels for our getaway trips to try somewhere else going forward.

10/10 Excellent

Chantal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff were very polite and helpful. It had easy access to the sky trains.
Stayed 2 nights in Oct 2024

8/10 Good

Janna

Was fine. Check in girl didn’t serve me very quickly. I found that a bit rude. Don’t make guests wait.
Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Stayed 2 nights in Sep 2024

4/10 Poor

Yu Fat Stanley, Newmarket

Traveled with family
Disliked: Staff & service, property conditions & facilities
Shower no good, parking too far, staff stupid arranging something happened, lift all down during 5 days, how come? Management arranging terrible.
Stayed 5 nights in Oct 2024

10/10 Excellent

Susan

Stayed 1 night in Sep 2024

8/10 Good

Hoan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Elevator had been down while we were there .
Stayed 3 nights in Oct 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Kimberly

Traveled with partner
Disliked: Amenities, property conditions & facilities
I was upgraded to a one bedroom suite from a standard king however, the furniture needs updating. Specifically, the sofa sounded like someone was farting ever time it was sat on (no seat support). Also, the king bed was horribly uncomfortable and springs were poking into our backs all night. We had to get up several times and stretch in the living room. Worst night's sleep!
Stayed 1 night in Oct 2024

8/10 Good

Matthew

Traveled with family
The parking is very dirty and smells of urine
Stayed 1 night in Oct 2024

10/10 Excellent

Vasilis, Humble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Fiona

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator and escalator were not working had to use the service elevator and then walk down escalator. Bellman had to take us in the elevator as it was behind secured doors. Terrible bar area, casual dining was similar but to a shopping mall food court. The room was so overpriced. Will not go back.
Stayed 1 night in Oct 2024