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Hilton Vancouver Metrotown

4.0 star property

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Photo gallery for Hilton Vancouver Metrotown

Exterior
Lobby
Studio Suite, 1 King Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk
Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Gym

Explore the area

Map
6083 McKay Ave, Burnaby, BC, V5H2W7
  • Metropolis at Metrotown
    ‪4 min walk‬
  • Rogers Arena
    ‪15 min drive‬
  • Canada Place Cruise Ship Terminal
    ‪16 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Queen Beds (High Floor)

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Parlor)

Room (Parlor) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Room (Parlor)

  • Sleeps 4
  • 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

Suite, 1 Bedroom, Executive Level | Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom, Executive Level

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed (High Floor)

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Business Lounge Access

Executive Room, 1 King Bed, Club Lounge Access | Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Room, 1 King Bed, Business Lounge Access

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 495 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 2 Queen Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

Studio Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Shower)

Room, 1 King Bed (Shower) | Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Business Lounge Access

Executive Room, 2 Queen Beds, Club Lounge Access | Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Room, 2 Queen Beds, Business Lounge Access

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Business Lounge Access

Hypo-allergenic bedding, down comforters, in-room safe, desk

Executive Suite, 1 King Bed, Business Lounge Access

  • 495 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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  • Breakfast included
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About this property

Hilton Vancouver Metrotown

4-star hotel in Metrotown
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite. Housekeeping is available on request.
Hilton Vancouver Metrotown offers 283 accommodations with safes and coffee/tea makers. Beds feature down comforters. 55-inch LCD televisions come with digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Burnaby hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an outdoor pool, Hilton Vancouver Metrotown provides a hot tub and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 15419 square feet (1432 square meters) include a conference center. This eco-certified hotel also offers a terrace, multilingual staff, and concierge services. Onsite parking is available (surcharge), along with a car charging station.

Hilton Vancouver Metrotown is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Time and Place - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (CAD 22 per night; includes in/out privileges)
  • Covered valet parking on site (CAD 30 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: CAD 33 for adults and CAD 22 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Time and Place

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (15,419 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CAD 25
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 1 to June 7:
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of CAD 55.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 33 for adults and CAD 22 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Covered self parking fee: CAD 22.00 per night (in/out privileges)
  • Covered valet parking fee: CAD 30.00 per night (in/out privileges)
  • Pet fee: CAD 55.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free WiFi in public areas has a 1-device limit
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Metrotown
Hilton Metrotown Vancouver
Hilton Vancouver Metrotown
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Hotel Burnaby
Metrotown Hilton
Metrotown Hilton Vancouver
Vancouver Hilton Metrotown
Vancouver Metrotown Hilton
Burnaby Hilton Metrotown
Hilton Burnaby
Hilton Hotel Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel Burnaby

Hilton Vancouver Metrotown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1003 reviews
Rating 8 - Good. 275 out of 1003 reviews
Rating 6 - Okay. 92 out of 1003 reviews
Rating 4 - Poor. 45 out of 1003 reviews
Rating 2 - Terrible. 37 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur, Wayne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2025

2/10 Terrible

Hope

Stayed 1 night in Jan 2025

8/10 Good

Zhiyong

Liked: Cleanliness, staff & service, property conditions & facilities
close to major shopping areas room is clean lots of dinning options
Stayed 1 night in Dec 2024

6/10 Okay

Heather

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Great location but not woth the $$. The rooms need upgradeing( even basic like paint over the mould in shower grout and change cheap gross shower head). Not at all what i was expecting for a higher end hotel. I upgraded to the executive suite and again not worth it. The appetizers were not good (dry spring roles and tuna salad, weird combination). Staff were all very lovely though. We attended a conference and the food offered there through the hotel was again absolutely disgusting. I didnt eat at the restaurant but obviously this is the type of food they are putting out and all attendees that i chatted with agreed it was AWFUL.
Stayed 1 night in Jan 2025

8/10 Good

Jolly

Traveled with partner
Liked: Cleanliness, staff & service
The room is too dark.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kam Y

Stayed 2 nights in Jan 2025

10/10 Excellent

Alexandra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to metropolis Metrotown for shopping , 10 mins from grand villa casino , nice hotel, pet friendly
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Traveled with partner
The bed and pillows were very old and uncomfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

BILLY

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

JOHN

Stayed 1 night in Jan 2025

10/10 Excellent

Adrian, RENTON

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one nigh for a weekend getaway and we had a a very relaxing stay
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Great customer service every time I stay here!
Stayed 2 nights in Jan 2025

8/10 Good

Clifford

Business traveler
Liked: Cleanliness, staff & service, amenities
Not bad, not great.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Que c’était vrai?
Stayed 1 night in Dec 2024

8/10 Good

Gracie

Stayed 2 nights in Dec 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Dixon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location ， overall everything is good
Stayed 3 nights in Dec 2024

10/10 Excellent

Peter, Maple Ridge

Stayed 2 nights in Dec 2024

8/10 Good

Sebastian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay see you next time
Stayed 2 nights in Dec 2024

8/10 Good

QUEEN GLADALE MAY

Stayed 5 nights in Dec 2024

10/10 Excellent

Anthony C, CALABASAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay experience overall, as stated above. Plus friendly room service maid. Easy extended check out gave us the extra time we needed before heading to the airport. Much appreicated. Just some minor comments: Location where the toilet paper fixture is, at 7 o'clock, make it hard to use. No obvious instructions on how to book the Time & Place restaurant until we went there just to find out we needed to book it using OpenTable ONLY.
Stayed 4 nights in Dec 2024

10/10 Excellent

Diane

Stayed 5 nights in Nov 2024

8/10 Good

Andrea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was difficult for a regular sized truck in the hotel parkade. Front desk staff gave us an alternative a few mins walk from the hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Ayana Erin Clarete

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Maria at reception - she was amazing and very welcoming!
Stayed 1 night in Dec 2024

10/10 Excellent

Himi

Stayed 2 nights in Dec 2024