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Empress Palace Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Empress Palace Hotel

Reception
Honeymoon Studio Suite | Down comforters, individually decorated, individually furnished, desk
Front of property - evening/night
Honeymoon Studio Suite | Private kitchen | Full-size fridge, microwave, oven, electric kettle
Honeymoon Studio Suite | Private kitchen | Full-size fridge, microwave, oven, electric kettle

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pet friendly
  • Parking available
  • Air conditioning
  • Kitchen
  • Laundry
  • Free WiFi

Explore the area

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1
  • Holland Park
    ‪3 min drive‬
  • Surrey Arts Centre
    ‪3 min drive‬
  • Central City Shopping Centre
    ‪5 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪35 min drive‬

Room options

View all photos for Elite Suite, 1 Bedroom, Ensuite

Elite Suite, 1 Bedroom, Ensuite | Down comforters, individually decorated, individually furnished, desk

Elite Suite, 1 Bedroom, Ensuite

  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View | Down comforters, individually decorated, individually furnished, desk

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Bathroom | Bidet, soap, toilet paper

Honeymoon Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Down comforters, individually decorated, individually furnished, desk

Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Down comforters, individually decorated, individually furnished, desk

Family Suite

  • Sleeps 7
  • 1 Twin Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom | Down comforters, individually decorated, individually furnished, desk

Honeymoon Suite, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

Grand Room, Balcony, Garden View | Down comforters, individually decorated, individually furnished, desk

Grand Room, Balcony, Garden View

  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave

Down comforters, individually decorated, individually furnished, desk

Family Room, 1 Bedroom, Refrigerator & Microwave

  • Sleeps 8
  • 2 King Beds

View all photos for Economy Room

Economy Room | Down comforters, individually decorated, individually furnished, desk

Economy Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Down comforters, individually decorated, individually furnished, desk

Luxury Suite

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Days Inn by Wyndham Surrey

Breakfast included
Parking included
Free WiFi
Air conditioning
3.5 out of 5, Good, (1000)
The price is $98
per night
$116 total
includes taxes & fees
Jan 28 - Jan 29
Days Inn by Wyndham Surrey

About this property

Empress Palace Hotel

4-star Surrey guest house with private yards
Self parking, a microwave in a common area, and a refrigerator in a common area are available at this smoke-free guesthouse. WiFi in public areas is free. Other amenities include dry cleaning, express check-out, and wedding services.
Empress Palace Hotel offers 15 shared accommodations, which are air-conditioned, accessible via exterior corridors, and feature shared/communal kitchens. These individually decorated and furnished accommodations have separate dining areas and include desks. Beds feature down comforters. Guests can surf the web using the complimentary wireless Internet access. Full-sized refrigerators/freezers and microwaves are provided.
The recreational activities listed below are available either on site or nearby; fees may apply.
Empress Palace Hotel features a terrace, a garden, and a fireplace in the lobby. Public areas are equipped with complimentary wireless Internet access. This Surrey guesthouse also offers dry cleaning/laundry services, express check-out, and a microwave in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Empress Palace Hotel is a smoke-free property.

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, uncovered self parking on site (USD 20 per day)
  • Limited onsite parking (max 1 space per unit)

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Playground
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Bidet
  • Soap
  • Toilet paper

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area
  • Shared accommodations

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
The front desk is open daily from 1:00 PM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 29 per pet, per day (maximum USD 4 per stay), plus a one-time cleaning fee of USD 20 and a deposit of USD 100 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay
  • Cash Cleaning deposit: USD 50 per stay
  • Cleaning fee: USD 39 per accommodation, per stay
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 20 per day
  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus USD 20 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day
  • Bed sheets fee: USD 5 per bed, per night (or guests may bring their own)
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Empress Palace Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 79 reviews" "
Rating 8 - Good. 1 out of 79 reviews" "
Rating 6 - Okay. 1 out of 79 reviews" "
Rating 4 - Poor. 2 out of 79 reviews" "
Rating 2 - Terrible. 8 out of 79 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jahan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all aspects
Stayed 1 night in Oct 2024

10/10 Excellent

Queeny

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds and a monitors such as kitchen in front of room Pet friendly and very good staff Great value for money
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 100 percent satisfied as guests
Stayed 1 night in Oct 2024

4/10 Poor

Lisa

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This is not a hotel. It’s a bed and breakfast without the breakfast. This is someone’s home. Layout is confusing and it’s feels like a rip off
Stayed 1 night in Oct 2024

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we decided to book this property, we couldn’t believe that we get would be booked. Our room was a spacious and in good areathank you so much
Stayed 1 night in Oct 2024

10/10 Excellent

Perisa

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best I cannot imagine how nice was the place best Fast WIFI Free parking was provided Good price Safety was assured Very suitable suites we had with unique touch
Stayed 1 night in Oct 2024

10/10 Excellent

Kiliiouts

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the room as it was advertised price was reasonable. It was killing locational that I was in the great white and atmosphere vibration of the total Palace was great brilliant idea to make a business like this in our own country. Thanks the city on Expedia.
Stayed 1 night in Oct 2024

10/10 Excellent

Sam

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super beautiful and clean as I could see through the portal. My wife choose the photo that we wanted to stay at the actual place. We booked online because they greet us warranty and everything goes accordingly thank you so much.
Stayed 1 night in Oct 2024

10/10 Excellent

Larry

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really dreamt to stay in a notable place and luckily Expedia helped us We called place before arrival abd they were expecting us Thank you for amazing suites
Stayed 1 night in Oct 2024

10/10 Excellent

Ala

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wondered if we see the real majestic areas Upon arrival we entered to a royal lobby and received warmly We called them before arrival and they were told us they are expecting us So I suggest you call them Super pretty suites we received and we left all in best condition as was received
Stayed 1 night in Oct 2024

2/10 Terrible

Yuchao

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed dream in stayed, dirty, no base supplies, such as body wash, shampoo..the house keeper requested to charge extra tax and fee in cash, and wanted to give a economic room without windows ( we booked a basic room with window) when I checked in. The stayed night, there was a snoring man sleep in the shared living room. I paid two days stayed, but I must leave the next morning.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nancy

Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and beautiful Clean and central Good safe abd worth of money
Stayed 1 night in Oct 2024

10/10 Excellent

Ziba

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb Great hosts Safety very good Trusted Highly recommended it
Stayed 1 night in Oct 2024

10/10 Excellent

Salamat

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such of wonderful management they have They work from 2.30 pm until midnight but upon paying they provide you pass code on arrival and you will be welcomed
Stayed 1 night in Oct 2024

10/10 Excellent

Olimd

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nested in an expensive houses and classy neighborhood about 1 miles a way from good malls for shopping Easy access to main store by walking distance They do not have Resturant but we ordered our food from outside that was the best Indian store Great room and wide to wide window fresh Clean towels and Price was great Very quiet to sleep Good quality
Stayed 1 night in Oct 2024

10/10 Excellent

Timbara,

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from. Main strdet Free good parking and very fast WIFi Suoer beautuful and ckesn Very trusted team
Stayed 1 night in Oct 2024

10/10 Excellent

Judi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and manager of the day helped us to upgrade our room to a bigger room and of course we had to pay for extra children we had We made a mistake thought it was a flat rate abd we came with 3?kids But we are glad to find it out and paid difference Room was spacious abd comfortable beds Amenity such as kitchen was very good
Stayed 1 night in Oct 2024

10/10 Excellent

Olojo olo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Harkarandeep

Stayed 1 night in Sep 2024

10/10 Excellent

Arshan

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest stays with lovely team WIfi was free in our room Fast speed Free parking Near major shops Very good garden and play ground for kids
Stayed 1 night in Sep 2024

10/10 Excellent

Alex

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hosts Superb location Amenities for cooking Playing in yard Free fast fast WI-Fi and good safe parking We loved all aspects
Stayed 1 night in Sep 2024

2/10 Terrible

joao

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

2/10 Terrible

Vibhor

Stayed 1 night in Sep 2024

10/10 Excellent

Julia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spacious clean suite delicious free coffee at random gift We will book it again We booked two queen bed on top vip level floor
Stayed 1 night in Sep 2024

10/10 Excellent

Frankline

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great and safe guest royal house. Great mega big size mansion as boutique hotel good
Stayed 1 night in Sep 2024