4/10 Poor
Heather
Nov 2, 2024
Liked: Cleanliness
Disliked: Staff & service
The hotel website when I booked stated “24/7 airport shuttle” but when I called last night for the shuttle after my plane landed at 1:25 am I was informed by the desk clerk that their shuttle was not working at that hour! And that this was a recent change although their hotel website still says 24/7 shuttle even as of today Nov2/24 (?). I was never informed of this change. I had to take an airport taxi at the flat rate cost of $28 to get to the hotel.
I rated the “staff and service” at only 2* and overall hotel review at 2* because of this issue. Otherwise I would rate the staff and hotel much higher as staff were friendly and helpful and I appreciated having the White Spot restaurant attached to the hotel so very convenient.
I’m not sure I will book again there becsuse if the shuttle issue.
Heather
Stayed 1 night in Nov 2024