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Hotel De Susana and Resort

3.0 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel De Susana and Resort

Property map
Exterior
Free WiFi, bed sheets
Lobby
Lobby

Reviews

5.6 out of 10

Popular amenities

  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
Purok 2 Patag Bagontaas, Valencia, Mindanao, 8720
  • Robinsons Valencia
    4 min drive
  • Oval Grounds
    6 min drive
  • Rizal Park
    6 min drive

Room options

View all photos for Deluxe Room

Free WiFi, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Free WiFi, bed sheets

Superior Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Presidential Room

Presidential Room | Bathroom | Shower, free toiletries, towels

Presidential Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room | Free WiFi, bed sheets

Executive Room

  • Sleeps 2
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Free WiFi, bed sheets

Junior Suite

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

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The price is $35
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includes taxes & fees
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About this property

Hotel De Susana and Resort

3-star Valencia hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden. Housekeeping is available on request.
Hotel De Susana and Resort offers 31 air-conditioned accommodations with complimentary toiletries. Flat-screen televisions come with cable channels.

Bathrooms include showers. This Valencia hotel provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This Valencia hotel also offers an outdoor pool, a terrace, and a garden. Onsite self parking is complimentary.

Hotel De Susana and Resort is a smoke-free property.

Local cuisine breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:00 AM.
Onsite venue - This restaurant specializes in Filipino cuisine and serves breakfast, lunch, and dinner.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 9:00 AM for a fee: PHP 160 per person
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately PHP 160 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

De Susana And Resort Valencia
Hotel De Susana and Resort Hotel
Hotel De Susana and Resort Valencia
Hotel De Susana and Resort Hotel Valencia

Hotel De Susana and Resort Reviews

Reviews

5.6
Rating 10 - Excellent. 6 out of 20 reviews" "
Rating 8 - Good. 2 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 2 out of 20 reviews" "
Rating 2 - Terrible. 8 out of 20 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

John

Stayed 4 nights in Jul 2024

2/10 Terrible

William, Brooklyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A rundown property.
Stayed 2 nights in Jun 2024

2/10 Terrible

Earl

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very unclean. We checked out a day early because it was truly that bad. We had a total of two towels and the both had holes and smelled like mildew. I rarely give a bad review but I have to be honest.
Stayed 2 nights in Nov 2023

8/10 Good

Regina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Jul 2023

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend this hotel.
Stayed 1 night in Jun 2023

2/10 Terrible

Charito

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2023

10/10 Excellent

Imelda

Stayed 5 nights in Apr 2023

10/10 Excellent

andrew, Denver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd stay here....will be back

10/10 Excellent

Athanasius

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome place to chiilax
Beautiful resort - awesome pools and great food
Stayed 1 night in Jan 2023

6/10 Okay

Mae

Traveled with group, Traveled with family
Staycation
The bed was not that comfy. Bedsheets used were of very low quality. Only one sheet used as bed cover and one very thin sheet as blanket. Wifi was very slow. No working telephone inside the room. Not worth the price.
Stayed 3 nights in Jul 2022

10/10 Excellent

Imee Elaine

Stayed 1 night in May 2022

10/10 Excellent

Eli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place for small conventions and receptions.
Stayed 1 night in Apr 2022

4/10 Poor

Andrew

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
The pools were great, very well maintained and clean. Upon entry into the main entry there was water leakage from the ceiling in many places. We ordered the presidential suite and we paid a very high price for this room, but thinking it was the last room available it was the best. How wrong we were. One slightly larger than average room with a couch and a double bed. No security deposit box, room service phone was dead, the tv was blasting loud and no batterys to use the remote control. They said they would replace but never did. Weirdest thing was the wardrobe was inside the bathroom. Bathroom was one of the worst we stayed at for the price tag. The plumbing was terrible. Water kept stalling and stopping in the shower. Hot to cold very fast. The walls were absolutely filthy. Smudge marks from dirty hands and lipstick decorated the walls. They boasted about breakfast but when we arrived we had a small menu and only one meal to choose. I ordered need tapas which was a small plate with half cup of rice and for small slices of beef. Along with a third of a slice of pineapple and a egg. The coffee was free with the orange juice but staff would not refill the almost empty jugs unless more guests arrived. So basically we drank 2 small glasses. Staff would not assist you once your breakfast was served. Upon checking out we complained to staff who already knew about the room problems. But sorry no refunds or partial refunds. The whole experience was absolutely terrible. Scammed good
Stayed 1 night in Mar 2022

10/10 Excellent

Rogelio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place for vacation good food and nice people
Stayed 2 nights in Dec 2021

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
No hot water, asked about it and they said they would send someone up to look at it, they never came, I asked if they cleaned the rooms daily and gave fresh towels daily, they said yes, but never once in my 4 day stay did they come in and clean the room or give fresh towels. The tv in my room stopped working after the first day, the pool was nice, it actually had warm water.
Stayed 4 nights in Jan 2020

2/10 Terrible

Lewis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
The photos did not match the room at all, so we paid extra to upgrade to the “presidential suite”. It was large, but poorly maintained, with threadbare towels, a sticky floor, leaking sink, and missing fixtures/appliances. We requested to be moved to another room. The replacement room was cleaner. Showers were lukewarm with barely adequate pressure. Beds were too short - I am 183cm and my feet poked out. They have odd-shaped duvets without covers. Room soundproofing was poor towards the corridors - we were woken early every morning by loud voices and people running outside our room. We were surprised to learn there was no daily room make-up service, apparently it was on request only. We requested it on our third day. They did not replace our towels or replace the empty toilet paper - I think all they did was make the bed. They also left our balcony door open the whole day allowing mosquitos to enter. Our requests for new towels, toilet paper and anti-mosquito spray were handled promptly. Breakfast was very limited local fare - rice and fish/meat, although they did offer some of their not-usually-included a la carte options when we asked about it. Service in the restaurant was good, but availability of menu items was poor. I would instead recommend heading over the road to the Roadhouse Cafe if you stay here. Swimming pools were mixed - one seemed very clean, one was slightly greenish, and one was very green and not in use.
Stayed 4 nights in Dec 2019

2/10 Terrible

AEM

Disliked: Cleanliness, property conditions & facilities, room comfort
Is there anything not disgusting in this hotel?
Is there anything not disgusting in this hotel?? Well: The breakfast was actually very good. From the moment you enter this property you get dazzled by grandness. Ten entrance way, grand lobby and even the room itself is enormous.. It could easily be one of the most impressive hotels in the country, if it weren't for the terrible state it's in. Bed sheets, seats, bathroom.. even the floor was disgusting. We named the large cockroach in our room "conny" as a joke, but we even didn't dare using the water as the tap seemed to explode on first use (indicating it not being used for a long time and probably containing salmonella).
Stayed 1 night in Apr 2023

6/10 Okay

Aseij Eam

Traveled with family
Liked: Room comfort
C'est pas mal
Stayed 2 nights in Nov 2021

2/10 Terrible

Levy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied Stay
It’s uncomfortable and lack of good services ,no tv connection and cable,the room is not clean,the pool is not working.And the staff is not knowledgeable of there job.So I’m very disappointed and I can’t recommend this hotel to my friends and relatives.
Pool is not working
Stayed 1 night in Jun 2020