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Burrstone Inn, Ascend Hotel Collection

3.0 star property

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Photo gallery for Burrstone Inn, Ascend Hotel Collection

Dinner served
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes
Lobby
Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

Map
1777 Burrstone Rd, New Hartford, NY, 13413
  • Utica College
    ‪8 min walk‬
  • Saranac Brewery
    ‪5 min drive‬
  • Stanley Theater
    ‪5 min drive‬
  • Rome, NY (RME-Griffiss Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Burrstone Inn, Ascend Hotel Collection

New Hartford hotel with restaurant
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool. Housekeeping is available on request.
Burrstone Inn, Ascend Hotel Collection offers 100 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Burrstone Inn, Ascend Hotel Collection features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 3792 square feet (341 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Guests can use the outdoor pool at a partner property. Complimentary uncovered self parking is available on site, along with a car charging station.

Burrstone Inn, Ascend Hotel Collection is a smoke-free property.

A complimentary buffet breakfast is served between 6:00 AM and 9:00 AM on weekdays.
Beer Garden - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beer Garden

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3,792 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Burrstone Inn, Ascend Hotel Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 486 out of 1001 reviews
Rating 8 - Good. 318 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 41 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was peacefully quiet and comfortable as usual
Stayed 1 night in Feb 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice, and in a nice area. Not too far from shopping.
Stayed 2 nights in Jan 2025

10/10 Excellent

Keya

Business traveler
Liked: Cleanliness, property conditions & facilities
Really Nice stuff and easy stay breakfast area was nice and big and hotel is big
Stayed 2 nights in Jan 2025

4/10 Poor

Marie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I was disgusted when I went to bed and there were pubic hair and head hair on my sheets. I couldn’t even sleep on them and spent the night on top of the comforter. I spoke to the person at the desk and he did nothing.
Stayed 1 night in Jan 2025

8/10 Good

Matthew

Stayed 2 nights in Jan 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jen

Staff is always great and accommodating
Stayed 1 night in Jan 2025

2/10 Terrible

Matthew

Stayed 1 night in Nov 2024

8/10 Good

Marina

Traveled with family
Liked: Staff & service, amenities
The bathroom is outdated and the rugs were dirty
Stayed 1 night in Jan 2025

8/10 Good

Nesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Joanna

Disliked: Property conditions & facilities
The driveway and parking lot needed to be plowed and it was not plowed until staff had to call the plow service repeatedly and when the plow service finally came it was 6 oclock at night!! John was awesome!
Stayed 1 night in Jan 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Stayed 3 nights in Nov 2024

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the quiet. Staff was very professional and friendly and the room was very clean and comfortable.
Stayed 1 night in Dec 2024

6/10 Okay

Debbie

Traveled with family
Liked: Cleanliness, property conditions & facilities

Issue in room

Our TV remote did not work. The volume button wasn’t working. Last day we couldn’t shut the TV off.
Stayed 3 nights in Dec 2024

6/10 Okay

Klint

Traveled with family
Liked: Cleanliness, staff & service
Windows let in a lot of cold air which meant the heater had to be on constantly. Annoying as the air was then dry in the room.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always very helpful and very professional they make it feel like you’re home away from home
Stayed 3 nights in Dec 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodating to my needs
Stayed 1 night in Dec 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Kerry

Stayed 1 night in Dec 2024

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Nov 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer, Shaker Hts

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here twice, both for only a quick night. Exactly what I needed to get on with my travels.
Stayed 1 night in Nov 2024

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Luis

Stayed 1 night in Oct 2024